Armstrong Relocation

If I could give them zero stars I would. The worst customer service I’ve received in a long time! I did a military move from the Seattle area to the DC metro area. Everything was going fine until my stuff left my condo… at which time communication from the company completely stopped. I understand that arrival is subject to traffic, etc, but I didn’t find out when my stuff was arriving until the day before. I was also notified that my stuff had been split into 2 shipments the day before it was due to arrive. The second part should show up one week later, they assured me. This turned into a total headache since the arrival for the rest of my stuff was then rescheduled 3 times, one time which I was notified about the night before via email. I live in a big apartment building and have to reserve a freight elevator, not easy to do last minute. Turns out that instead of delivering my stuff to my apartment they stuck it in temporary storage 40 miles from my building, also without telling me. Finally my stuff arrived 2 weeks after it was guaranteed to be delivered. I demanded compensation for breaking the contract the company had with the military, and was promised compensation. It’s now been a month and everytime I call the company blows me off. The only good thing about this move was the companies that they subcontracted on either end to pack and to deliver my stuff, they were nice people and hard working. But I will never ever use this company again because of all the customer service issues, and I recommend that you do the same.

Ok, this is my first negative review of anyone so please bear with me.
Armstrong Relocation is literally the WORST company I have EVER dealt with, for anything! They picked my things up in Hixson, TN on April 22 for my cross country move to Seattle, WA. My estimated delivery date spread was April 24-​May 2. My belongings sat unnoticed and untouched at their facility for 10, I repeat, TEN days before it left. It left on the 2^nd. No one can tell me why that happened other than «miscommunication». The President of the company called me to apologize, offered me «compensation» and told me that my new delivery date would be May 6^th. Well, today is the 6^th and my things were in Missouri yesterday…2000 miles from Seattle. Won’t be making it today. Plus, I have heard NOTHING from them today
All during this process, I was told NOTHING. During my quote, I was told that I would be in the loop regarding everything so I could better plan my travel to Seattle. (Where my shipment was, better estimate of actual delivery date, etc). I sent countless emails to them asking for information to which they replied (seldomly) «Don’t worry. Your belongings are in good hands.» Tomorrow will be 2 weeks since my belongings left and I STILL don’t know how much my freight weighs or how much it’s going to cost me.
I have been in Seattle now for a week, with nothing, sleeping on the floor with my dog. These people have terribly disappointed me and I would strongly suggest no one EVER uses them in the future. I won’t drop anyone’s name on here from AR but they all know who they are.
I’m sure they are happily sleeping in their own beds tonight…

If you are planning a local move in the area, just call this company and they will help you move. Why deal with all the stress of getting boxes and moving it your self. They are the experts in a full service moving solution.
Next time I move, I’m calling these people. They are highly recommended in making moving easier.

This has been my second move using Armstrong Relocation and both have been wonderful experiences — far from some of the moving horror stories I have read online. The first move was from CA to TN and this most recent move was from TN to MI. The prices was competitive, the movers showed up on time and were very professional, helpful and took GREAT care of my stuff (Charlie and Jamie are great!). Because my stuff was in a storage unit it was shuttled over to their main facility to be loaded onto the main truck. Chuck (driver) and Terry (helper) got our stuff up to Michigan and unloaded quickly /​professionally.
Donna (coordinator in the office) was fabulous to work with and was always easy to get a hold of. Highly recommend this company!

The movers seemed friendly at first; however, our experience with them was a disaster. They dramatically underestimated the amount of belongings we needed to ship, so our things were split into two separate shipments, the first of which arrived on a Thursday and the following arrived the following Monday. We were moving a town home, so it wouldn’t have taken a lot of space to move it all at once. The movers that unloaded our shipment were rude. I asked if they could haul off the empty boxes from the first shipment — which they would not do. Then they seemed completely put out when asked them to help me move the boxes outside. Are they not movers??? Since the move, we’ve had a hard time getting anyone to come and remove the empty boxes, which is a part of our contract. Many of our items arrived with dents and scratches — all of which I will be claiming to their insurance. Overall, I will never use Armstrong United again and I will make sure my friends, family and co-​workers don’t use them either.