Big 5 Sporting Goods

If I could give 0 stars I would. This place is awful. Sadly, we’ve had to visit twice in two weeks because my daughter needed softball gear quickly and they’re close by. 99% of the trouble is the women who work here. They’re basically worthless employees. The first time we went to check out I was the only person in line and had to interrupt a personal conversation about their weekend plans TWICE before they decided it was okay to ring me up, then the girl messed up not two but three times and the manager had to come over and refund me and correct the transaction! Tonight we ran in for a small item. There was a nice young man who actually helped us find it, but once again when we approached FOUR women at the front registers having personal conversations loudly, meanwhile I am still the only customer in line, I waited 2 minutes which felt like an eternity considering I was watching one woman lift her shirt and explain her c-​section scar to another employee who began to run her finger across it to feel the scar it left. Thanks, I’m all for loving your body but there’s a TIME and PLACE and at work at a cash register while customers wait is NOT the time. I said «hi! where can I pay for this?!» And a snotty girl said «here» and rang me up without another word to me while she spoke to the gaggle of women in her tiny little register booth. Regardless of how close this place is to me, I will NEVER return here again. I’d rather drive 10 miles or go without before I spend another earned cent at this awful place.

This place is a pile o sh**. Everything is tagged wrong in the store. I had to go back to the shelf 2xs to grab a different item. Every Time i walked back up the item was rung up at 2x’s the price. Girl at the counter was a moron and could care less about making a sell. Manager was a moron and didn’t even make sure the issue was resolved. He’d rather hang on to his crappy merchandise then give me the sale price that is incorrectly advertised all over the shelf. Were talking maybe $ 5 – 10 difference. I still cant believe big 5 is in business. This place is ghetto and anyone who works there is ghetto. Thanks for the stern reminder of why i go to Sport Chalet and Sports Authority. Didn’t buy a thing and told them they can keep their crap. Never coming back to this place. Good by forever you broke ass store.

Terrible customer service! But based on the other bad reviews here, seems like they could care less and won’t change. Went in to buy sports shoes for my kids. Had to ask twice for someone to help us. Got some shoes, but the guy disappeared and never came back. Then had to wait in a long line to pay. Only reason I waited in line was because we needed the shoes for later that day. Now need to find a different sporting goods store for the other shoes we needed to buy! Won’t step foot in this store ever again.

I have been shopping at Big 5 for some time but based on the terrible customer service I received today I my family and friends would never shop there again.
I attempted to return a shoe today that I want a few weeks ago and which was very uncomfortable I spoke to the store manager and he asked that I come in with a shoe when I arrive there he was not there but another staff essentially blew me off stating that he cannot do anything about it well that’s the worst customer service I’ve had and I don’t appreciate it.
It’s the Big 5 off Tustin Avenue in Orange Ca.
Harry 714 215 0960

I have been looking for new goalie gloves and shin guards for my daughter for the past few months at some of the bigger sporting goods stores thinking they would have a better selection only to find that none of them have the smaller kids sizes in these two items. I stopped into Big 5 on a whim on the way to my daughters soccer practice last night and low and behold they had a great selection of gloves and shin guards — all in my daughters size. Score! I was in and out in less than 10 minutes and I was able to use a coupon too. Will definitely remember this place for the future.

Came in looking for baseball pants. sigh… like every other frazzled Mom on game day. They didn’t appear to be any in the size I needed. Great help from sales person named Michelle who seemed determined to find me a pair even though I had pretty much given up. She even found a pair with a broken snap that should would give me a discount on if I wanted them. Above and beyond the call of duty… she was busy, but took the extra time to help without being asked to. Shout out to Michelle… did not find pants, but love that she tried!

I came here on a Sunday to buy a calf compressor sleeve for my husband. After six attempts (Rite Aid, CVS, Target, Walmart, 99 cent store, Dollar Store), my husband told me to go to a sporting good store. I was at Walmart across the street and luckily spotted Big 5.
I walked in and the manager was stocking product at the counter. He quickly directed me to the Sports Medicine section where he paged an employee to meet me there. An employee was already there to greet and help me. He recommended a great calf compressor sleeve — priced well and I was in and out of the store in 5 minutes.
Big 5, historically, has a great reputation for customer service. They have a lot of great products, varying from different price points. They had a great sale on running shoes — I have over 6 new pairs so I forced myself to walk away.
I definitely recommend this location for the customer service and wide arrange of products. Thank you for the great experience this past Sunday.

I was asking a question and the manager said I am really busy tonight, walks away and continues sweeping the floor

I was taken aback by all the bad reviews I read for this Big 5 store. Every time I’ve stopped in, the staff has been super cheerful — it seems they never fail to greet you at the door — and the prices are good, like at all the Big 5’s.
As an example, I recently bought a lockable handgun case here, priced several dollars less than at a nearby specialty hunting/​fishing store. When I got the gun case home, I found it didn’t fit my pistol well, so I returned it to Big 5 without any hassle. So these folks get 5 stars. They’d get 6 stars if they had .22 ammo in stock. ;)
BTW, read some of my other reviews on Unilocal,and you’ll see that I can be pretty harsh on businesses that mess up. In my experience, this Big 5 has not been bad at all, and I hate to see them possibly being treated unfairly.

Hello All.
I was searching for a weight curl bar. First i went to Walmart and pleasent experience. Worker gave me an explination as to why they do not sell them anymore. I decided to try big 5 across the street. Walked in and workers looked at me but did not greet me. I walked over to the weights and did not see any curl bars. I walked over to cashier and asked her if they stocked any and she said ill get someone to assist you over there. Waited a few minutes and no one. Walked back over to cashier and she asked me if anyones helped me yet. At this point she was standing next to 2 employees so 3 total. I told her No ane she tapped one on the shoulder and asked one to help me. He said he was busy and could not. I stood there for about 5 more minutes and nothing. Cashier pretended like i was invisible now. I just walked out. Sad to see big franchises like this still giving us the same shitty service. We are the ones keeping you open. O well they lost my business and respect. Sport Chalet here i come.

Visited Big 5 and had an excellent experience. Was asked several times if I needed help finding anything. Big 5 prices are competitive and a whole lot cheaper than Dicks or Sports Authority where you are going to pay the full retail value. Yes, the merchandise is packed in and the parking is small.
You’re always going to have people complain no matter how good the service is. Big 5 staff are not going to wait on you, hand and foot. This is not Nordstrums.

Date of service: 1÷14÷2015. App. 8 pm
This is by far the worst customer service I have experienced in my recent memory, given this day and age of customer reviews and how corporate views how satisfied customers are with their service.
I like to point of the cashier that serviced me, her name is Michelle, not only she provided false and misleading information upon questioning, but her attitude is by far the worst customer service that anyone can give.
I also like to point out the manager in duty, his name is Jesus, not only did he not address any of my concerns, but he just flat out did not want to help.
It was only a $ 65 sale, but I refused to be treated like I have, so I asked for a refund.
Anyways, if anyone at corporate sees this review and would like to contact me please let me know and I will give you all the details.

The manager Ryan, was rude. I realized I had the coupon after I charged my card. He did not want to run the coupon. Guess what, I did not buy anything. Made him re-​do the return. The girls were so helpful.

This Big 5 is pretty ran down. Customer service is seriously lacking. I have been to plenty of solid Big 5’s in Las Vegas. This isn’t one of them.

This store is the closest Big 5 to my new place but received only 2 stars and after visiting the store, i see it got 2 stars too many! The place is jam pack with boxes like the show «hoarders» and if earthquakes hit this place, anyone who shop here would be buried alive!
I was looking for some gears and when I finally found someone to help, it was the assistance manger Nick and he said he didn’t know if they have any since it’s not in season yet gave me the «turn left, turn right and turn right» kinda direction to navigate this «maze». I did found the items finally but it is covered in dust. How could a manager know the products has been on the shelves since probably last summer in perhaps a 900 sq foot space?
If an assistance manager does not know whether they have «unbox» their summer gears in early Springs, and couldn’t care less to help find it, it’s hard to imagine the rest of employees would focus on customer service. Hate to see retail store with physical goods to go outta business but who wants to drive to the stores and come home empty handed.
Amazon, I guess I am keeping my «prime membership» for 2 days shipping even though u raised your premium, thanks to Big 5.

My visit here was utterly disappointing. As someone who has never visited a Big 5 store (we don’t have them where I’m from), I was kind of hoping that it would be similar to Sports Authority or Dick’s or something. *Slap in the face* NOPE.
So the store itself is pretty easy to spot off of the main street, with a nice big sign. But the parking lot is tiny, with room for maybe 10 or 15 cars max.
Moving on to the actual store. The store is also quite small, and it’s arranged in a sort of cluttered/​TLC Hoarders kind of way that makes the store seem dingy. Also, the whole place is in serious need of a remodel. I felt like I had stepped into a store that hadn’t changed much since the 80’s. Not a good thing!
Anyways, I like to shop without salespeople bothering me, so I wasn’t irritated at all by the lack of employee attention, but I can see how some people may not like that. I walked around for a few minutes looking for the Under Armour gear, and found like 1 or 2 small carousels of randomly assorted shorts and shirts. Overall, there’s like 4 carousels of men’s clothes in the whole place, so if you’re looking for clothes, go elsewhere!
All in all, they have some selection of stuff here, but I don’t see why I would come here when there are stores that are cleaner, newer, and 10 times as big.

This particular Big 5 is both good and bad. I have found a lot of items are in stock here when they are sold out elsewhere. This makes me a bit suspect on why. At this point, I believe I know the answer.
The manager here unlike almost any other location for Big 5 will not negotiate anything. It is strictly what is in black and white on the price tag or yellow and black if something is on sale.
Pro Tip: They have a large selection here.
Consequently, if something is a coupon price I will go here to purchase it. If it is not on sale or if I am anticipating purchasing a large amount of stuff, I wont do it here. Overall this location is bleh. So what if you have some stuff in stock, if you wont work with a buyer on a higher priced item or bunch of them or even price match a competitor, then why buy here?
Consequently I do not get much stuff here, unless its a coupon price in a Big 5 ad.
I doubt I will see you here…

Bought a party raft for the river, couldn’t use it because it had a hole in it… bummed! I’m planning on returning it and purchaseing a new one from Costco. :/

Dang it! «Big 2»…Not Big 5
Yes, «Big 2 Stars!»
Quaintly located in the lovely town of Orange, «Big 2 Stars» is nestled between the lovely KFC and the enchanting Mc Donald’s drive-​thru.
I need a small tent. What do I do? Walmart… heck no. Target has small selection. Ok, Big 5 is in the middle. But, man do I dislike coming here. Every time I come, there is no one to help me. Guess what? Yup, they didn’t help again. After stumbling through all the tents and reading their specs, I helped myself in discovering they did not have what I needed. Apparently, the other guy was busy organizing stuff behind the gun counter. Weird, when I was leaving the girl behind the counter asked if she could help me. I said, «nope just leaving.»
Sometimes, they have ok sale items. So I give this place two stars. The only option I can suggest, if you are in the area, plan ahead and order off the Internet.

I came here looking for Dodgers merchandise but did not find any. I did see some Angels items but not what I was looking for and not in large quantities.
Though the store was ok, not huge but they had all the essentials. A place where you can get weight equipment, shoes, socks, sporting gear, bait, camping items and more.
The staff was ok, parking was so-​so, but at least its in the midst of all the shopping around it.