Incredible Carpets & Flooring

Caring, professional, and affordable. we love our new carpet, thank you incredible carpet and flooring!

We are in the transition of moving from The valley in LA to OC, and found Incredible Carpets on here. I could not be happier with the experience. They are open on Saturdays so we decided to drive to OC to check them and other flooring stores out, to get some pricings and have the job started before we moved into our new house. Their warehouse has tons of selections, it can be little overwhelming with all the different products, but Juan was great to narrow down what we were looking for, porcelain tile that looks like wood. We narrowed down our choices to our top 4 favorite ones. Within the next 2 days Juan came out for an official measurement and brought the samples to our house so we could see it with our lighting (their measurement estimates are free which was great). We narrowed down to our top 2 choices and the following day Juan called back with breakdown of pricings for both choices. We were so impressed with the pricing and turn around time we were given compared to the other stores that my wife and I thought it was too good to be true.
We pulled the trigger and later that week the material was in and the installation ha started.
The installation crew was always on time, working early morning and late into the night to get the house ready for us to move in. The product is absolutely beautiful.
I have already recommended them to my friends in LA since they service LA area also.
P. S. Pardon the mess in the photos I took it when they were still installing. When the job was done they cleaned up great

I am a skeptical person and when something sounds too good to be true, I back away. However, my experience with Sam at Incredible Carpets and Flooring has caused me pause. The deal on the wood flooring, the professional installation and the professionalism stands alone and deserves an A+.
I encourage anyone wanting flooring to call and visit Incredible Carpets.
Larry A.

We used Incredible Carpets & Flooring for installation of wood flooring on the first floor of our home. There was a great variety of flooring to choose from at the store location and Sam was very helpful in choosing the right color and product to meet our needs. Pedro installed the floor and did a wonderful job with precision cuts and great attention to detail. I would highly recommend Incredible Carpets & Flooring for your flooring needs!

Had a very good experience with Incredible Flooring. They called when they said they would and arrived within the time frame we agreed upon. Installers were very professional and did a great job. Would definitely use them again.

Responded to an ad from Craigslist for some tile that was being advertised. Talked to Sam, he was helpful and informative. Ad I initially responded to stated that there was 1,000 Sq ft of the tile I was looking for in stock. Got the address from Sam to their storefront location and the next day I rented a home depot truck. I arrived and was told the tile I was looking for was not in stock. I was frustrated for a while but oh well, I ate the home depot truck rental cost. Regardless of what response to this review is going to state. They made it seem like it was in stock at the store in Orange. The lady that advised me that it was not in stock was polite but not informed at all about tile. Was not able to tell me if tile I was looking at was glazed or not. Tile is also usually rated by the Porcelin Enamel Institute (PEI) standard that rates hardness and durability. I asked about the rating on some of the samples I was looking at and the lady that was helping me there did not know the rating on the tile that they had in their store. I knew nothing about tile up until three days before this post, I started researching it and PEI rating was one of the first terms I found out about. It was very disappointing to have this sort of experience from a flooring business. I finally chose the tile that I was happy with only to find out that it was more expensive than first quoted because it should have been placed in a different price category stand than it was in. Overall I felt like the people I dealt with on my visit were random people plucked from the street that had no knowledge on the product they were selling. The lady helping me out did not want to «bother» and call her representatives with questions that I had unless I was set on the tile I was going to buy. That bothered me because I was ready to spend a couple thousand dollars there and felt like I was being treated like a window shopper. I let Sam know my situation and he apologized and stated I may have confused what he said about the tile that was in stock. I wasn’t confused. He did have it in stock, at a different warehouse though that wasn’t open on Sat. In the end I walked away because of their lack of professionalism and knowledge.

We had a great experience working with Incredible Carpets & Flooring. They were quick to get us on their schedule and the tile/​carpet removal and laminate install went equally as fast. We are very pleased with the work they did and the quality of the laminate.

Love our floor and the great people at Incredible. Pedro is such a great craftsman, everyone super helpful great selection in the store too! We love it

Based on the reviews on Unilocal,our family decided to give Incredible Flooring a try.
We sure are glad that we did. They are very knowledgable, with great selections, and amazing prices!
Our family first started looking to do engineered hardwood flooring throughout our house and were able to find a great espresso color at their showroom at a great price.
Next day Juan came out for an official measurement, and our bid was sent to us the next day which was great. What was even better was that the prices were substantially lower than the competitors that we had looked at!
Through out the whole process they did a great job of keeping us updated, and the installers were always neat, clean, and had amazing attention to detail of installation which we really appreciated. They truly cared for our house as if it was their own, and took the extra time to make sure everything was perfect.
We were so impressed with the flooring transaction that we decided to also do our kitchen remodel.
The template for our countertops and island was made, and we met with them the next day at their showroom to go over the details. They took us to the slab yard to look at countertop options and also the pros and cons of each color/​material which was very helpful.
The slab was chosen and fabricated by them and installed the week after along with the beautiful natural stone backsplash.
We will definitely recommend Incredible Flooring to all of our family and friends, they made our experience a great one. I would encourage anyone in the market for flooring and house remodeling to give them a try.

Hello all. I deleted my original post to update you all on very good news. After going back and forth with Incredible Carpets on some floor problems that weren’t caused by them, they went over and above to make sure the problem was corrected. This is truly a company I will do business with again. I will also refer them to any and all that are looking for wood or carpet for your home. Great prices and very, very good customer service.
On a personal note I wish the Incredible carpet family great success in the future. Sam and his mother are both great people.

Sam and the entire staff and Incredible Carpets was more than accommodating! Sam went out of his was to make sure we got exactly what we wanted, and we we’re disappointed! I would highly recommend them to anyone looking to get new flooring for there home!

After visiting many stores and receiving several estimates, we decided to move forward with Incredible Carpets & Flooring.
If I could give them 10 stars I would. We worked with Juan and Sam on our 2 story home project. 1^st thing that grasped our attention was their unbelievable selection of products, any color you can think of, and they have it. We had not seen such wide selections of hardwood ever before. They helped us narrow down and select our hardwood flooring, and found a perfect carpet compliment to also go with the new hardwood. All new baseboards and crown molding was installed throughout the house as well, and the attention to detail on the edge cuts of the baseboards and crown moldings was perfect. We were so satisfied and happy with the work that they did for us.
From the perfectionist detail of workmanship and installation from both their carpet and hardwood crew, to the amount of patience they showed us (my wife’s unlimited amount of questions) was amazing and great.
The best part of it all however was that they came $ 3,500 LOWER than the closest estimate for the same product and job.
We were so pleased that we ended up having them redo our fireplace and also quartz countertop for the kitchen and restrooms.
I will highly recommend and refer all my friends, family, and colleagues to this company.
Thanks again for making our dream home come true.

Incredible Carpets and Flooring delivered an excellent product and a fantastic price. They installed laminate into my home and did a beautiful job. Other quotes I received were the double the cost for the product, higher priced labor and added on a charge to have their team rip out carpet prior to install. Incredible Carpets was fair priced, had great labor rates and did not charge extra for anything. I have already recommended them to a friend.

I met with Sam and he was so friendly. Showed me exactly what I wanted. Within two weeks later, his crew installed the wood floors in one day. Very friendly workers and efficient. I will be using him again!

Great costumer service! We got 4 other quotes from different stores and Incredible Carpets by far had the best pricing. From labor to material, their prices were great, and their transaction was incredible.
We just got done with the process of purchasing our first house, so we were tight on budget but also didn’t want to compromise quality. Incredible Carpets & Flooring was INCREDIBLE!
The staff is very helpful, and what I loved about them was they were never pushy to force a sale on us. They were very patient and took their time to explain to us all the different options and selections, which needless to say… they have A LOT of choices. Besides their great customer service, what I loved also was that they have had their own installers for a very long time. We did both hardwood and carpet, and both crews were very professional and clean. The angle cuts and steps that were made for our hardwood were perfect. We also love our soft new carpet in the bedrooms.
They also do countertops too, and we are going to get our kitchen done through them also in about 3 months!

It’s not often that I write Unilocal reviews, but these guys were so good that I had to share my experience. Sam, the gentleman I dealt with, was very knowledgeable and gave me different options that saved me a lot of money compared to every other place I looked. I appreciated that my best interest was in their mind, and how honest they were about everything. On top of the excellent customer service, they installed quickly and disposed my old carpet. Using these guys are a must! You won’t be disappointed!

Great people to deal with. Pedro was a professional installer and very accommodating. Sam helped me find a great product at a great price. they have my recommendation.
I installed approximately 1700 ft.² of engineered hardwood, the baseboards on top of that and 15 wooden stairs with stair nosing tread. If you like hardwood these are your guys.

Incredible Carpets and Flooring just completed the floors in every room in the house I recently purchased. I went with laminate for the majority of the house and tile in the bathrooms/​laundry. The finished product looks amazing. can’t believe the transformation. From day 1, Sam was very helpful in really explaining the options (quality/​pricing) and I really appreciated his pressureless style of selling. The work was completed on time and there were no surprises on the pricing. The crews that they use are very friendly and leave the place very clean each day when they are finished. Overall, great experience!

I really can’t say enough positive things about the service I received from Sam. He offered the best price and provided the best service. The installation of my entire house up and downstairs was flawless. Sam was extremely helpful and patient with me. Not only I couldn’t make up my mind what to pick, I also changed my mind several times with the type and style of flooring I wanted. At the end, I was pretty amazed how sincere, honest, and patience Sam was with me.
Pedro was my installer who has been installing floors for over 20 years. I am extremely happy and please with his skill. He fixed my squeaky upstairs floors and now it doesn’t make any more squeaking noise when we walk on it. He also did a beautiful job on the stairs that I will share a few photos of his marvelous work. I highly recommend Incredible Carpets & flooring to anyone who needs new flooring.

Hello my fellow Unilocalers. This Is the first ever Unilocal review I have left, but service this good demands a review. We were blessed to find Sam at Incredible carpets. We chose their European laminate that us beyond gorgeous! The installation was flawless and Sam is an absolute dream to work with. Highly recommended to anyone needing flooring.