Pacific Urgent Care & Family Medicine

Hate this place. Slow and incompetent staff. I actually come here for a general practitioner assigned to me by my hmo. I made a formal complaint to Saint Joseph’s affiliate network and to anthem blue Cross about these points as well.
1. Rude front staff. Everytime my pharmacy needs to refill a prescription, they say they never got it or lose it then say they will call back and don’t and never fill it and then tell me to come in to refill!!!
2. Doctor makes me come in for every refill instead of calling it in to get more $, Dr. Lu. Ewh.
3. They always ‘lose’ my paperwork.
4. SLOOOOOOWWWWWW. They make it seem on the Oconee that you will be in and out and it takes the front desk lady 30 minutes to even call you up, 1 PERSON IN FRONT OF ME.
This is now like my 5^th or 6^th time here and I’m over it. Calling to get a new PCP

I was a new patient here and I was in and out within in an hour including filling out paperwork. I saw Dr. Wu and I really enjoyed him. He was quick and efficient and even had a great sense of, humor. Would Coke back again definitely

Service is fast and the whole facility is really cleans. Dr. Wu helped me out and he was knowledgeable in helping me get better. They even send your prescription to the pharmacy of your choice.

I’ve had 2 birthdays while waiting to see the dr. Everyone is here for a cold. Should be in/​out.
Dr needs to pick up the pace…

We were in and out in less than 45 mins for minor visit. Staff is friendly and MD was fast. Thank you

I had a sore throat for 6 days and couldn’t get into my regular doctor on Monday, so I went here. It’s next to a Starbucks. Clean location, prompt service. The doctor visit felt a little rushed, however since I didn’t want to hang around, I didn’t complain. I got a presciption which they called into the CVS across the street. I was headed home with my drugs within an hour.
Ideal for those times when you can’t get to your regular doctor. I knew my symptoms and can communicate well with health professionals. If you need more time — remember to ask for it.

I accidentally cut my finger and it would not stop bleeding. I was fortunate enough to find Pacific Urgent Care on Unilocal.The staff is very pleasant and helpful. Dr. Sadnani is the doctor on site during the weekends. He has an awesome bedside manner and a great sense of humor.

Short version: Dr. Paule is incompetent and don’t waste your money here.
Long version (Read the bottom section if anything): I went to go get my TB skin test result checked, and the MA said it was positive (I’ve never been tested positive, and previous providers said that it was borderline but always negative), and called over Dr. Petra Paule. She took a quick glance at it and said it was positive. I asked her what the criteria is, and she said 10 mm diameter or greater, without stating any conditions. Just 10 mm or greater. So I went home, researched, and found that the CDC (Centers for Disease Control and Prevention aka the government) guideline says 15 mm or greater diameter is positive, not 10 mm. The only time 10 mm would be positive is when the test subject is a recent immigrant, resident or employee of high risk areas, IV drug user, under 4 years old, pediatric patient exposed to high risk adults, or a person who works with mycobacterium in labs, of which none apply to me. So I called Dr. Paule and asked her about her test interpretation and why she insisted that 10 mm or over is positive when it should be 15. She then tried to backtrack and say «well in some cases it’s positive at 10mm» when she never mentioned anything about only particular cases being positive with 10 mm diameter before. So I asked her which of the aforementioned criteria she thought applied to me, and she evaded the question and said «well if yours was even close to 15 mm, I would’ve looked closer, but it was way over 15 mm so it doesn’t even matter.» So I had my girlfriend who is a current PA student measure the diameter the same day when I got home (it was still within the 48−72hr window) and it read 14 mm, which was also confirmed by her sister who is a medical doctor. Now it could be 16 mm, or could be 14 mm. But it definitely wasn’t 20 mm as she wrote down on the paper. Because the result was not read properly I am missing a professional and educational opportunity that I would have benefited from. Instead I missed out on it and I paid $ 40 to consult an incompetent physician who does not know the diagnosis criteria for an easy standard procedure and does not take responsibility for her errors.
So why is this important to you? Why is knowing such little details of diagnostic criteria so important? Because she’s the type of incompetent doc who would misdiagnose your discogenic pain for back strain, or mistake your cervical radiculopathy for carpal tunnel syndrome, and waste your money on wrong treatment options. Little did she know that I’m a doctor myself. Don’t go here. Save your money and go see a real doctor.

Fast and ez, came here when I needed antibiotics and that’s what I got.
Pretty clean and everyones nice

Super sweet and responsive front desk ladies. Dr. Anne Amer was really sweet and you could tell she truly cares for her patients. I didn’t have to wait too long here and they were attentive to my needs.

I’ve come here a few times for myself and or my kids and every time I’ve come it’s been good service! The place is very clean with a decent size waiting room. They have magazines, a tv up on the wall and some baby toys to keep small kiddos entertained. They are open 8am to 8pm everyday and it’s on walk in basis so no appointments.
The patient rooms are clean and organized. These are also very roomy! The ladies at the front desk are nice and friendly! As for the doctors they are also very nice and attentive to your well being. I’ve had Dr. Wu and Amy and they both listen to you about what the problem is and attend to your needs. Medicine is emailed over to the pharmacy of your choice. It’s definitely a great spot to come too if you can’t make it to your physician and you don’t want to deal with the ER!

I absolutely love this place!!! Doctor Lu saved my life! About 3 years ago I was going through a horrible horrible depression and didn’t know why and what to do… I came here looking for answers as to why I was so physically sick… he is not like most doctors. He actually truly cares about people! And also the lady Doctor Amner (I think that’s how you spell it) is so sweet and caring as well she helped me when Doctor Lu wasn’t available!!! If your looking for an actual caring Doctor then this is the place for you :-) so grateful for them

Came in for a cold and severe sore throat, and on arrival, the place was really clean and organized inside. The staff were all very helpful, and I didn’t have to wait too long to be seen, since I know with some urgent cares I have had to wait more than an hour to be seen, so this was a pleasant surprise.
I was helped by a PA, her name was Amy Neterer and she was super friendly and eager to help. I appreciated her warm spirit a lot since office visits, especially at a quick fix urgent care can tend to be rushed and non-​friendly. She was very attentive, listened to what was going on with me and treated me very well.
Overall, awesome place and awesome experience with the staff!

While I would like to keep Dr. Amer all to myself, I feel compelled to share what an awesome doctor she is! Very caring, patient and most importantly genuine. I never feel like she is rushing my visit to see other patients! So nice to go to the doctor and be seen in less than an hour.

I’ve came here once before and was seen by the doctor because I wasn’t obviously feeling well. The first doctor I saw was very nice and empathize with how I was feeling. I don’t remember her name but she seem to be a caucasian woman with blonde hair.
This time around I came in paid my co pay of course just to be seen by a dr that I feel had no sense to really care and just get over with what I was saying and feeling. I got so upset and when she was giving me her reasons and couldn’t even tell her what exactly had been going on cause I didn’t trust her anymore. Why you make ask? The way she came across was insensitive! I came in here because my primary dr was booked and wanted to get seen. And this dr made me feel like I shouldn’t have gone because I’m giving different doctors different side of my story! Really !? I didn’t even want to be treated anymore and told her I would just go to my own doctor and wait. This dr was possible African American young woman. Again I didn’t Remeber her name either, just hope maybe she changes her approach with patients that go in when they are not feeling well.

When I arrived at this urgent care center, there was a long waiting time depending on which physician is on call. For three weeks, I was ill with sinusitis and made two office visits. I had received different opinions on my medical condition. You must be able to speak up for your patient rights in order to receive a higher level of health care at this place. I finally revieved a referral to an ENT specialist.

I will NEVER come to this Urgent Care again. Although front desk receptionist was super nice the female older lady with blonde hair Doctor was probably the rudest non welcoming person we dealt with. Event the male nurse was rude and wouldn’t let my mom and other son join me in the room.
Again this doctor was so cold with us and here my toddler is crying his eyes out and she is so annoyed that he is crying. No way I would spent a dime or recommend this place to any family or friends. Complete waste of $ 95. She was rude, uncaring, and unkind.

I was new to the Orange County area and at first I didn’t transfer my insurance yet so being a college student and part time worker with no insurance can be really hard to find an urgent care, but I decided to try out this place closes to my home. For a visit charge its $ 95 which is okay because I called other places and they would charge over $ 100. The doctor/​medical assistance let you know if needed other medications or test they try to look out for the best option if money is an issue.
I’ve been here twice, one for a throat infection and pelvic pain. Dr. Lu has helped me twice and he has been great! For my throat infection he didn’t want to send me to the hospital right away because at that time I had no insurance and hospitals are pricey so he prescribed a medication and he said if the medicine didn’t work then go to the hospital. Fortunately, the medication did work and felt so much better! For my second visit my insurance was still in progress so for my pelvic pain, he did have me do a test at the clinic which took less then 15 minutes and cost $ 20. Nothing was found, but he did send me to get a pelvic ultrasound that he recommended that were low cost and they do a great job.
Overall, they always attend me right away, the place is clean and In my opinion Dr. Lu has been great!

We have been coming here for a few years now.
⁵⁄₅ on cleanliness of facility, friendly staff and the time to obtain treatment. We can usually get in and out within 30 minutes. This is awesome considering that any ER will take you about 4 – 5 hours.
¹⁄₅ on the ability of the doctors. Specifically 2 doctors. One of them is a Chinese doctor and the other one is an Indian doctor (I forgot their names). I brought my son in with stomach pain. The Chinese doctor told us to go to the ER. I freaked out thinking it was serious. 4 – 5 hours and $ 700 in emergency expenses later, diagnosis was indigestion. Really?!
Yesterday, I brought my daughter in with cold/​flu symptoms. The Indian doctor appeared very nervous. He barely even touched her. He quickly stated that he was not sure if it is a cold or flu (which were either a viral or bacterial infection) but he was going to prescribe her antibiotics anyway. He’s not sure?! Did they teach him that in medical school? Seriously?
In short, if you want antibiotics prescribed easily, this is the place for you. Anything else that is more serious? You had better consider somewhere else.

Very clean with friendly nurses, dropped in on a Sunday and was in n out within 40 minutes. $ 95 per visit with no insurance. Nice doctor though some of the meds she prescribed me was affordable and one that was outrageously expensive. They should give a heads up about these things… Especially when her diagnosis for me is but a guessing game. Same shit my physician played.
Why’s a whooping cough so hard to diagnose? It’s what I have, you know. Not asthma, Jesus. All I need are two weeks’ worth of antibiotics.