We were away from Washington State(in Ireland). Our renters at our home on Orcas had no internet connectivity. Yikes! Stuart Baker at Orcas Online told me when we signed up that he could log in to the wireless remotely to diagnose issues. An email to Stuart was all it took. Wow are we glad we switched from our previous internet provider to Orcas Online. This solution took hours even with the 8 hour time difference.