Prestige Wine & Spirits

Really excellent customer service! I placed an order online for a specific wine that I haven’t been able to find ANYWHERE in the tri-​state area. I called with shipping questions and they were extremely helpful. Also the prices are great– and if you buy more the price drops per bottle. My wine arrived quickly and packaged very well. I will definitely be ordering from Prestige again– thank you!

I love Mexico… more specifically Oaxaca. When you go to Oaxaca, you try Mezcal. Like most, my first experience with mezcal was at one of the small store fronts you see along the way to Santiago Matatlan, the epicenter of mezcal.
Ive never been a big fan of tequila, but I liked the smokiness of that first mezcal. Which led me to trying more and seeking out better mezcals while in Oaxaca.
I was introduced to Wahaka Mezcal in 2010, and it has become the benchmark for me, to rate all other mezcals. When I can, I bring some Wahaka home with me, but it’s still hard to find mezcal, let alone Wahaka Mezcal in the US.
That’s why I’m thankful to Ed and Premier for being my source for Wahaka Mezcal in the US.
Ed is knowledgeable about mezcal, and I love corresponding with him after he goes on his yearly pilgrimage to Oaxaca to meet and try mezcal at the source and find more great mezcals for Premier.
It’s great that Ed the the folks at Premier know wine too. Ed turned me on to a great wine from fingerlakes region of NY! Never heard of the fingerlakes… never would have if not for their knowledge. There’s lots of great wine in CA and Ensenada Mexico, but a great wine is just that… no matter where it comes from. Plus, I like something different and unique… that’s why I enjoy mezcal.
These guys are great… which is funny, seems like some folks don’t like this joint. But I wonder if people are talking to the janitor wanting recommendations or something like that, cause they are impatient. I say, do your homework online, especially for me, since I can’t just jump in the car and drive to NY… let them do what they do best and I can sit back and enjoy my mezcal.
So, as often is the case, I would give Premier 4.5 stars (but can’t) cause they are NOT driving distance close, but since they do have Wahaka… I’ll round up!
I don’t always order wine and mezcal online… but when I do, I trust Ed Draves and the gang from Premier!
Now, I think it’s time for some Wahaka Joven Ensamble! Salud!

This is the third Premier in the area. They carry some wines here that they don’t carry at the other stores. It’s nice to come here for that reason. But sadly I’m not in OP often so am not here often.
We are spoiled in the Buffalo area by all the terrific wine and liquor store options we have. Go to other states or even areas in NYS and you will search high and low for the options we have here.
The staff service levels could be improved here and they could be more friendly. Try your local corner store first, may have better pricing, and will have better customer service.
It’s huge like the others. Easy parking.

Huge selection — Yes.
Great pricing — Yes.
Crappy service — Yes Yes.
I know it’s the holiday season and liquor stores are overwhelmed with traffic, but staff need to be trained to deal with it and treat customers (of any age) with respect.
First, the wine «connoisseurs» were huddled inside their little wine desk island. Whatever happened to the old-​fashioned approaching a customer in an aisle? PREMIER, these people are always behind the desk… tell them to move!!! I frequent this place because it’s near my work and it’s the same scenario all the time. They’re snobby and never seem to care about me because I’m young and don’t know anything about wine. Also, I tell them my price range and they always pick out something more expensive.
I went over to the mini-​bottle shelving area and asked an associate (manager?) about the taste of a particular whiskey. He replied «I don’t know» with a bad attitude, and then continued to throw bottles onto the shelf.
I gave them 2 stars instead of 1 because of size of store and pricing. Don’t forget to remind your cashier about a particular rebate because they often forget to give you the rebate tag.
I’ve gotten better service at McDonald’s.

Our dealing with Prestige Wine in Orchard Park NY was the absolute WORST experience in over 50 years of buying wine. We found Prestige Wine in Orchard Park NY by shopping around in
while looking for good pricing on champagne. We were in the process of buying a lot of different champagnes and Prestige had the best pricing. Now please keep in mind that we are located over 500 miles from Prestige Wine but because of the strong pricing, it made sense to have a common carrier drive from our place to Orchard Park to pick up the wine. We wanted «X» amount of cases of brand «X» Champagne and they said they had it, no problem. So the driver left our area Tuesday, spent Tuesday night in a hotel and then arrived at Prestige Wine early the following morning. When the driver arrived, Chris at Prestige Wine in Orchard Park NY said that there was a problem with the customers credit card and that he should go on his way. The driver called us and we verified that the card was working just fine. Chris at Prestige Wine who I think works in shipping and receiving started to become more confrontational, rude and in general acted like a complete jerk. Of course he was coached by his boss because we could hear him in the background telling Chris what to say. Chris is a paid puppet.
It turns out that the People at Prestige Wine in Orchard Park NY lied to us on Monday and Tuesday saying they could fill the order no problem. They probably thought they could get the wine in time for our truck to pick it up but they didn’t. Prestige Wine in Orchard Park NY failed to come through with product that they said they had on their shelves; they are liars. To compound problems, once our driver got there, instead of being honorable and telling us /​the driver the truth, that they simply didn’t have the product at the time, thought they could get it but failed. Nope, instead they lied AGAIN and said it was a problem with our credit card. Liars. Finally they ‘fessed up and said they didn’t have the product and the driver should go away. While talking to us, Chris being coached by his boss, perhaps the owner, Jon Notarius finally «told us off» in a profanity laced kiss goodbye and hung up the phone.
So in short, Prestige Wine in Orchard Park lied to us when they said they had the product, lied to the driver and us saying that there was a problem with our credit card in order to try to cover up their lies some more and then finally became rude, and confrontational before hanging up the phone. Luckily for us, we had two other stops lined up for our driver so the trip wasn’t entirely fruitless.
I will say that this was the absolute WORST experience we have ever had in wine buying and these guys are just terrible. If you can’t handle the heat in the kitchen or what the ramifications are of telling lies then you should do one of two things, either get out of the business or man up and do business which is above the board, honestly and with integrity.
I run in some circles with very serious wine buyers from coast to coast and I will continue to tell my story about this terrible, terrible experience. Shame on Prestige Wine, shame on Chris and shame on his boss who was coaching him on what to say. Prestige Wine has shops in Kenmore NY, Williamsville NY and Orchard Park NY.
If I could leave a negative five star rating I would. If you look at my other reviews, they are mostly all five and four star ratings so I very rarely leave bad reviews such as this.
What a terrible experience, stay away from these guys.