AT&T

We used to have AT&T. In fact, my first phone was an LG Neon, my favorite phone ever. I loved it (even more than my Motorola Droid RAZR M with Verizon). Well, this store was where I got it. There’s really good service here. They help with whatever you need! I liked the displays. They were really nicely decorated! Anyway, there is even a Starbucks next door, so come get coffee AND a new phone!

Seriously— there is two employees on the floor and several «hanging out» in the back room. Poor customer service. It took a half hour for an employee to even acknowledge us and several other customers waiting to get signed in. A family of four left after being ignored. Walking in here made me feel like I was at a used car dealership!

Absolutely horrible customer service. The manager Ryan was rude, unapologetic, and made it our fault that his representatives did NOT disclose a ‘transfer’ fee. When asked for an explanation as to why we were not informed, he gave us a condescending response. This AT&T store also included a mobile protection package on my device without disclosing so they could receive extra commissions WITHOUT my consent or knowledge. This is to a long term customer of AT&T! I am absolutely disgusted with their arrogance and poor customer service. They are making it very easy to change to Verizon.

By far the best experience I’ve had at an AT&T store. NO wait, super friendly, efficient, helpful service. No hard sell, no tech gibberish, no condescending attitudes! Just helpful and courteous service from everyone. I wish every AT&T store had this vibe! I’ll be back!

Do you like malls? To shop, that is. I don’t. I like to go in there knowing what I need to buy and then leave should I find it. Many malls can border on being obnoxious. However, to look at and to use their food courts, malls can be ok.
Here I was needing to upgrade my AT&T phone after getting so many reminders to get out of the dark ages. The store at Clackamas Town Center appeared to have all the bells and whistles but, by the time they called my name, it was close to closing time, thereby not leaving enough time to make a decision.
I knew of the AT&T store in Oregon City, right off I-​205 on McLoughlin, having seen it so many times. Even though it’s in a newer building shared with Starbucks (yawn), something about it looked «folksier,» so I went in. The girl who initially helped me was patient and answered the questions I had written down and for which someone who knows his phones gave me the criteria. When I went back, she wasn’t there, but this guy helped me.
The level of patience and explanations in simple terms was commendable, even though I still need to go through the nooks and crannies of this newfangled device. The cost for a better monthly phone plan with MORE features is a mere pittance above my previous rate plan.
Never in my life have I had a problem with AT&T, even when configured as «baby Bells,» though they are/​were all frickin’ giant entities, except once. I had reached an AT&T service center located in S.F. for new service and the lady on the phone acted as if she didn’t want to be there, had a major attitude, and sent additional merchandise that was not even ordered with the start-​up package. Another call to AT&T fixed that in a hurry. Had that initial call been monitored, she would have been in deep shit.
Back to AT&T Oregon City. If you live in Clackamas County, are somewhat close to I-​205, are an AT&T customer or want to become one, I recommend going to this store. And, if you can dodge the cars in the drive-​through for Starbucks, you can go buy drugs at Rite Aid, buy cheap shit at the Dollar Store, and feed the ducks at Clackamette Park kitty-​corner across the light. But you should probably move your car before doing so.

I wish I was able to give this store a higher rating because I did receive good service from Dane when I upgraded my phone, it is pathetic that his good service was so severely tarnished (not by him) by something as ridiculous as a $ 25 cell phone case. I purchased the case with my new phone because I was told there was a warranty in the fist year and I could bring it back without my receipt and replace it if it needed to be replaced. I wish I wouldn’t have given this store any of my money. I first visited the store 19 days after I upgraded and bought the phone case, they checked me in and I was told that they couldn’t help me because the name on my account (my maiden name) did not match my license… interesting because 19 days earlier I was able to upgrade my phone but to exchange a phone case my name needed to match? They did not have the exact same case so I was told the exchange couldn’t take place, it had to be the same. At this point I decided I would just return the case. My receipt was at home so I returned to the store later with my receipt to return the case. Well this was not possible either because it was a warranty issue and likely the manufacturer would deny the claim. Never once did they offer to put in a claim. I was made to feel like I was trying to pull something over on them when all I wanted was a new case; one I bought from them because I was told if I had any problems with it I could bring it back… WRONG!
Twice the different sales associates I worked with had to talk to a manager behind a locked door about issues that they should have been empowered to take care of themselves. When I did speak to a manager he was no help at all saying he knew how I felt and using some pathetic sales/​manger training techniques to try to make the situation better which he did not. All it did was make me more angry and decide that I would never spend any more money at that store. All this over a $ 25 case, yes it is only $ 25 and I can buy another case. This store and its policies made me feel that I am not a valued customer. I had a great experience with Dane but my dealings with Chris and the others today with this stupid case completely destroyed that experience.

I have been a long time customer of ATT, and was appalled at the service I received at your Oregon City, Oregon Store, on the night of 12-​2-​2014. I entered the store with my Samsung S 3 stating that the glass on my phone had shockingly shattered. A nice young lady with dark hair was attempting to listen and resolve my issue, then asked if I remembered who I had spoken to on the phone when I called to report the issue. It was quickly deduced to have been Nicholas the store manager, as he walked over interrupted us saying he was the one, and had not said what I was relaying. Having managed people for more years than he has probably been alive, 26 to be exact, it immediately put me on the defensive due to his unprofessionalism. I asked him to look up on the internet for himself and see that there were indeed issues with it overheating. I have printed off 13 pages to bring to him as a learning curve. He refused to look it up saying that he already knew there was nothing referring to the S 3. I asked him to call the repair center, a place across town that he had attempted to hand me off to in the first place over the phone. I spoke to a gentleman by the name of Michael, and he had politely told me to bring the phone in. I then asked Nicholas to call Michael for me, he again refused… In fact the young lady informed me that they were not allowed to call the repair center, handed me a phone, and told me to call. Exasperated I did, Michael informed me that he had made an error. Then Nicholas started taking pictures of my phone. I asked him what he was doing, and he would not answer me. At this point I was more than mildly perturbed. He repeated several times that I had to of dropped the phone!!! As GOD is my witness I did not drop my phone. He kept insulting me, and more than once, basically inferred I was a liar. I was shocked and told him I found it interesting that he was willing to always take my money over the years, when I wanted to purchase accessories, and new phones, but wanted to treat me so disrespectfully when I needed help.
I left the store visibly upset, which appeared to not be of concern to any of the employees of that location.
On the morning of the 3^rd of December I called customer service at 1−800−331−0500 and spoke to an agent by the name of Crystal Hamilton. I informed her right off the bat, that I was very upset, and apologized from the get go that she had been the one who had answered MY CALL. I was absolutely blown away with her service. She was amazing. She said,” Can you give me a few minutes to look up your account”. After several minutes she apologized profusely, said that a new phone would be sent out to me promptly. She said there was no need to see my phone first, as she believed me, and apologized for Nicholas’s service. I received a brand new phone in the mail today 12-​9-​2014.
I will give her a 5 star rating personally!!! She was fabulous, and if it hadn’t been for her calming demeanor I can assure you I would no longer be an ATT customer.
Today when I received my new phone, I had issues with the Sim card. Again it must of been my lucky day in restoring my faith in ATT. A lovely lady by the name of Judy Shannon politely walked me through it. We got disconnected because my dog started barking… so I did not get an opportunity to personally thank her.
I was truly intending to bring Nicholas my old phone with the broken glass as a Christmas gift, asking him to hang it in his office in memory of a well paying client that HE SHATTERED ALL POSSIBILITY OF ME RETURNING TO HIS STORE.
With sadness I felt the need to relay this story, in hopes that it will be a lesson learned by Nicholas, never to be repeated again.

Very responsive! Everyone from Nick on down really seem to care about their customers. When you do the right thing all of the time you can be sure to be doing it when it matters.

Great service … The staff here seemed focused on keeping me content after my phone was stolen. They listened to me talk about my frustration and were very empathetic. I was very thankful they had my iPhone 5 in stock.

Just got the iPhone 5s. And I needed some help finishing the start up and transfer of data (such as APPS) from my old phone to the new phone. Also needed a screen protector and some help getting started on Apple’s new operating system 7. Additionally needed the phone Bluetoothed to my car.
After a short wait I was helped by Carmen. Everything was taken care of efficiently in what seemed like 15 minutes. She did a great job and made me glad I’m a customer of AT&T (not that I was unhappy before). Carmen was several cuts above the average. Knowledgable. Efficient. Pleasant. Excellent customer service skills. Oh, and the gold 5s is fabulous too. Bob

Came here thinking I needed a new phone because the one I have shut off and would not come back on. The guy at AT&T got it to come back on after several minutes saved me a couple of hundred bucks because I didn’t have to buy a new phone out of contract. He could have just sold me a new phone but because he didn’t
I will always come here for my cell phone needs.

Score one for Oregon City.
The rating would be higher if I was solely basing my review on customer service at this location. However they are going to be tarnished by my impression of AT&T service and coverage in general.
I purchased phones earlier this year and have made multiple visits to the Wilsonville location. My experiences there have been mixed, but on several occasions completely unsatisfactory. When I bring the same issues to this Oregon City location, they are resolved to the best of their ability. I feel like they are at least trying to satisfy their customers.
Ever since I purchased my iPhone and switched from Verizon to AT&T, I have had little to no coverage at my home. Even though I’m in the city limits in the metro area, my entire street exists in some sort of black hole that gets almost no coverage. Oregon City at least tried to address the problem by telling me about the ‘Mark the Spot’ application to log service issues with the provider. Another AT&T representative informed me that I really need my own personal cell phone tower, which they will gladly sell me for $ 120. No thank you.
So when I have issues, and I’ve become resigned to the fact that there will always be issues with AT&T, I’ll come to this location. I feel like I at least have a reasonable chance of getting an answer, a workaround or some commiseration.

As a recent transfer from Verizon (we were with them for 9 yrs and had cell service since 1987), I actually visited 3 different AT&T stores before deciding to switch carriers. My switch involved porting 3 phone numbers and using one of our devices with AT&T. Not an easy task. We tried out the service (30 day trial — pay for what you use) and made sure their coverage would work for us. It took several visits only because we tested their coverage, then ported the 3 phone numbers at different times.
As with any large company, floor layout, displays etc. are standardized as are the offerings of service plans and equipment. But what I found (at least in the OC and 2 calls to 611) is exceptional customer service, polite and responsive staff and that they’re always willing to help out with any questions.
It can be a daunting task of deciding to switch carriers. The staff at this store seemed to go out of their way to make sure any issues or questions I had were addressed. There was one visit in which they were pretty busy, but they still greeted me, told me how long my wait would approximately and kept me updated as I waited. One employee decided that instead of going home that she would assist me. I told her to go enjoy her family, but she insisted. Sarah was knowledgeable, friendly and made a laborious task of switching a painless experience. She went out of her way to assist me. That’s what customer service is about.

As a recent transfer from Verizon (I have been with them since 1986 GTE MobileNet days!), I visited this store after my dear friend and business partner visited 3 different AT&T stores before deciding to switch carriers. I decided to switch and ported over 3 phone numbers from Verizon to AT&T. Not an easy task, but they made it very easy!
I found that each trip to this Oregon CIty store, the customer service was exceptional. polite and responsive to all of my concerns and needs!
It is a huge decision to make this type of change and they really made it pretty easy. The staff at this store seemed to go out of their way to make sure any issues or questions I had were taken care of. That’s what customer service is about.
I am very glad that we switched and have a local store that will take care of the customer and make you feel like you are just a number like at the Clackamas Verizon store always did!