Verizon Wireless – West Linn

Great Staff! Very helpful, even if they can’t make a sale that day they will help solve a problem you have or like in my case recommend someone else who can help.

I went here to buy a phone. I knew exactly what I wanted. I’d bought phones here before.
Immediately, I was informed of what a «great deal» I qualified for. All because of my «excellent payment status.» The salesman kept shaking his head with amazement about this great deal.
However, the deal was only available that day. It was a «special promotion.»
I was unable to buy a phone that day. I went back a few days later. The same salesman told me, with a straight face, that the deal was still available. He said –get this — that he realized how important it was to me, so he had gotten special permission. However, the deal was now only available for one more day. I had to sign today!
I said I couldn’t purchase the phone till Friday. Suddenly, the deal was available till Friday.
Don’t lie to me, please. I came in to do an honest business deal. I don’t need these lies and shenanigans.
Diamond Wireless is just a retailer of Verizon. They are a middle man. In the end, I got a much better deal by calling Verizon directly. The phone was delivered to my door, and I didn’t have to be lied to by aggressive young salesmen.

Do not take your business to this outlet. First of all they are not a «Verizon» store at all, which I discovered the hard way. They are what is know as a «retail partner». What this means is they are a store that sells phones and gets to use the Verizon name. It means that once they have unloaded a phone on you, and been paid their «commission» which they hide in the bill as «rewards», as opposed to set up costs, they are done with you.
I purchased a Nokia phone from these folks, with a Microsoft plat form. My office runs on a Microsoft server, and I had never had difficulties before. After I transitioned to the new phone, they interchange simply would not work. After making me wait twenty minutes while the only CSR there waited on an indecisive girl who wasn’t sure what they wanted, they spent ten minutes telling me to reboot the phone, and trying without success to connect. As new customers came in, she would break from talking to me and try to point people towards phones.
The owner of the store is offsite and the oldest person on staff (one of two) was a robust 22 years old. The Staff were pleasant but inexperienced and clearly overwhelmed.
Finally they told me to go to the store in Bridgeport, which I finally did. When the settings were correct put in place, the phone began to download the accumulated emails and texts.

This place is great. Fabulous service. They take their time and go out of their way to help. I can’t say enough about them. We went there multiple times with fairly complicated situations and they worked with us calmly and cooly to make it all work perfectly for us and all with a smile. Could not be happier! Thanks Riley! ;)

DO NOT GO TO THIS LOCATION!!! Looked like, I knew more about their phones than the reps! OMG, at least take pride in your work!!! How disappointing! :(
I WENT TO THE STORE ON 1÷3÷15 AROUND 4:30 P.M. THERE WERE ONLY 2 REPS!
I asked this cocky, lazy, low iq with a large attitude rep about a Sony phone. He said that Verizon doesn’t sell Sony phones (he said this twice)! Hmmmm interesting ’cause I was just looking at it online. I had to show him (from my phone ’cause he didn’t even take time to look up on the computer in-​front of him). I really don’t know how to describe his face when I showed him the Sony phone… but I’m sure you got me, right?
I asked him about Galaxy Note 4 and again, he didn’t seem to know much about it. I asked him if he was new. ’cause he didn’t seem to know anything. He dismissed me and said that I disrespected him and refused to help me.
Fine by me. I will go to Costco tomorrow and get the $ 50 off deal. :)