Ben’s Heating & Air Conditioning

Ben’s came out and fixed the bad installation on our furnace (not done by them!). The corrected the vent to the proper size and it works like a champ. We put a new paver patio behind the house and needed the heat pump moved to a different location on short notice. The were completely full, but jumped through hoops to get it done. I highly recommend these guys. They do excellent work and they are great people to work with! Thank you very much. Huck and Jennie

These folks are angels! I had an emergency during the installation of a new gas range, and had to shut off the main gasoline to the house. (Furnace, water heater, etc)
We found Ben’s on Unilocal,and they were great!!! Absolutely great!!! I will not only keep them bookmarked, but will highly recommend them to family and friends.
THANK YOU CLYDE, KYLE AND ADAM!

Would have liked to give them my business. I wanted a gas line installed (extended from a nearby gas line) for a dryer. Jack came out and gave an estimate, except he wanted the gas line outside the wall. I tried to follow up and see if he would install the line inside the wall, but no return call after multiple voice mails and an answering service message. Ended up using J&M Services instead.

Not only did Ben’s give me a great deal on my new furnace, they were professional and went above and beyond. Clyde, the owner, is outstanding and very reasonable. Clyde’s son, Tim, also helped me (he capped a gas line for me under my house during my furnace install) and let me just say the company is in good hands when Clyde retires. They seem to have a great team at Ben’s. Everyone, including the office staff who I called way too much (sorry!), communicated with me and we’re pleasant to work with. If you need furnace/​AC help, call these guys.
–Spencer R.

The furnace went out this morning, the kids are flying in today with 2 toddlers and I was really worried. Talked to John, the service manager, at 8 AM and he personally was here before 10:30 to get the heat back on. Have always used Ben’s and most certainly always will. Would highly recommend their kind, courteous and professional business.

This is something of a mixed bag review. Our furnace went out a couple of days ago and, it being January, we want to get it fixed asap. A few years back I called Ben’s for a repair and they were timely, professional, and gave us a great and lasting fix — so I called them again. This time around, the technician (again timely, professional and kind) looked at the furnace and told me it could be fixed but that it would cost us over $ 700 because the parts are hard to come by. Because it is old and clearly near the end of its life, he recommended just looking at a new unit. He left me with a few quotes that are in line with industry standard. He didn’t charge me for the service call. All these are plusses — and the fact that we need to replace the furnace soon is absolutely true. The thing I struggle with is that after he left, I looked up the serial number of the parts we need to fix the current unit and I was able to locate them for $ 100 (with shipping). I had them expressed to our house, my husband installed them, and we were up and running in 15 minutes. I feel like the $ 750 estimate (and oh by the way they were booked out and couldn’t do the repair for at least several days) was therefore a little disingenuous. It may be that they have to source their parts through a contracted parts dealer — and that may dictate their pricing structure. It would have been helpful though if he had told us we might have more affordable options. We will look at a new unit in the spring. That way we can do our research, get a few quotes, possibly a manufacturer’s rebate, and in general be more thoughtful about our purchase. It’s not cool to feel forced into a mid-​winter furnace purchase just because we’re cold.

It’s 20 outside and 54 inside this morning when my HE furnace didn’t kick on. John from Ben’s called me back within a few minutes. He talked me right though the process to get it kicked back on. WOW Great service and so nice to work with!

I have used Ben’s Heating & AC for many years, but this last visit was over the top. We had a gas line installed in our new place for our dryer. Once the line was installed it was a week or so before we put the dryer in. My husband tried to get the dryer to fit behind our bi-​fold doors and could not. (He’s an aspiring handyman, but couldn’t figure it out) After the dryer sitting outside of the doors for a few weeks, I finally called Ben’s and talked to them about it. I spoke with Clyde, the owner, and he offered to come take a look. He showed up and had it all fixed in five minutes! And wouldn’t charge us for the service call! So awesome! They have a customer for life now! :)