Columbia NW Heating Inc.

Fantastic service! We highly recommend Columbia NW Heating and Air.

My a.c. stopped working today made a call to Columbia and they showed up within in 2 hrs as it is 95 degrees today. The tech came in took a look at it I told him what I had done and he removed one of the air purifiers and looked in and saw a bad capacitor went out to the truck came back installed it and yippy it works. Thanks so much for taking care of us we were doomed to a miserable night you saved the day. Thanks again

After buying and installing our new furnace, (nice salesman, nice installer), we didn’t use the a/​c for acouple years. When we finally used it, we found out that the insrtaller didn’t use sealer tape on the seams, we were losing more air from the unit then what comes out of our vents. Then we found out that the circulate and fan options do not work, because they were never hooked up. This was one of the reasons we bought this unit, and paid for everything to work, (which was quite abit). When I called about the problem, they would not come out unless I had a 109.00 dollar check waiting for them as a service call. Doesn’t matter that the unit wasn’t installed properly, I guess I should have gotten a hvac license to properly check their work. I will never recommend this company.

Amazing customer service has helped me w my business many times now and each time it’s been an emergency and they call me back and show up within 2 hours of my call. This last time was on a Sunday !! Amazing I am impressed
They know what they are doing!!!

Guess what I won’t be this summer? Hot, miserable and sweating in my office by 3pm. Maybe all this sunshine has gone to my head but after 10 years in Oregon I finally decided I need air conditioning!!!
Dan came out and did a through and professional assessment and gave me some options on the quote. I also interviewed another company but found that overall I just liked the service and vibe I got from Dan, the price was nice too.
I had my ac installed last week and although I won’t be using it for a while, the new smart thermostat let’s me turn the heat on from bed, a luxury I deserve:) They also fixed our furnace by hooking up a wire that never was and now we have air circulation folks. For the win! These guys did an excellent job from start to finish to follow up and I would recommend them to anyone.
Thanks!

It’s 90+ degrees today, and my AC stopped working yesterday. Did I mention that today is Sunday? This is going to be the worst day ever. I feel like I’m living on the sun, but with more humidity.
Called these guys, the lady taking calls was nice and told me what to expect, and when the on-​call guy called me back shortly after, he walked me through a few things to check.
The best part, he didn’t talk to me like I was a helpless tool interrupting football on TV. He walked me through what he would be checking first and asked if I was comfortable checking certain things on my own. We quickly narrowed down the issue, I ran to Home Depot to get the part, and the AC is back on. Hoooorrraaaaay!
Seriously though, these guys were professional, helpful, and weren’t trying to just run up a bill. I’ll use them again.

Ok. Professionalism at its best. The tech got here exactly when he said on a Sunday and fixed the problem in a short period of time as we had talked before he got here.
Highly recommended.

Ginger was our very helpful worker she fixed everything wrong with my grandmothers furnace and Ac which hasn’t been looked at in 10 years. So she was very helpful and very nice. Thank you for your help and service.

I was contacted by Columbia for a review of what kind of service I received from them. I explained what happened and where they needed improvement. Guess what they did? They refunded my service call charge. I was blown away! They actually sent 2 people from the company to bring me the refund and make amends for the service I received. I will definitely give them a second look for future services.
Kudo’s to them for stepping up!

My furnace stopped working last weekend and I called two of the service dealers advertised on the NW Natural Gas site and was quoted such outrageous prices, I had to let the public know that both Columbia NW and Sunset have mercenary practices. To replace my hot surface ignitor (this is the part that NW Natural Gas said was damaged and I told them that) Sunset wanted $ 160 for a diagnostic and $ 258 for the part, Columbia NW wanted $ 150 for the diagnostic and $ 191 for the part. I ultimately went to Garoken Energy and got the part myself for $ 40 (it’s $ 24 at
). I am very disappointed that NW Natural Gas website recommends such mean and dishonest service people.
BTW a Garoken Service call was $ 90

When the rattling of our 35 year old furnace had us wondering how many cool Spring nights it would keep us warm, we called Dan from Columbia NW Heating & Cooling to get an estimate on a new heater (including air conditioning). He came over, sat down with us, and went over e-​v-​e-​r-​y option of what we thought we wanted. Afterwards, the sticker shock made us run down to Home Depot thinking we could be DIY-​ers, but after much debate, we opted to let the professionals handle the job.
We called Dan back, and together we figured out a system that realistically worked for us financially and efficiently.
Boy, do we feel SMART! The job (Jake and Ivan) of Columbia NW did was worth every penny! So slick, so clean, so punctual, so professional, and personable too; it’s just beautiful what they did! And, we can rest easy knowing that everything is done correctly and to code. Oh, and there was never any sales pitch or pressure to buy from them either…
I highly recommend this company and can’t say enough nice things about them!
P. S. Their home office is in Scappoose, but they service all of the Pacific NW.