Jim Estes Garage

I had been having noises in my car for a while now. On a whim, I took it to Estes and they not only fixed it but they did it the same day. They checked my car out thoroughly and found I needed brakes. They called before the work started and said car would be done that same day… Wow. They are nice and knowledgeable and fast. Being new to Oregon City, I had no idea of mechanics here but I think I have found my place to go always! Great service!

Took a car to Jim Estes Garage for some maintenance today. It’s always intimidating to try a new auto repair shop but this place made me feel right at home. I talked to 3 different people during the day and they were all friendly and helpful. The repairs were done fast and reasonably priced and when I asked they gave me a detailed, priced list of work that will eventually need to get done. Highly recommended.

We have been looking for a new mechanic to take over care of our Ford and Honda ever since our old mechanic moved away. We try very hard to stay local and always try to support a family owned businesses. We happened to meet Jay. He is the next generation of his family owned establishment here in Oregon City. He is a great guy, a good mechanic and he has a good staff of qualified mechanics. He is a no nonsense kind of guy when it comes to your car.
We had our Ford towed to his place for what we thought was a starter issue. He went ahead and diagnosed the problem as a battery cable issue which he replaced. His staff started up our Ford after the cables were replaced numerous times, a weeks worth of testing. It was not the starter at all. It was simply the cables just as he thought. He saved us a chunk of change by evaluating the car and actually fixing what was really wrong. He could have replaced the starter and charged us a arm load. He didn’t. That in my book is a good mechanic.
He found a slow coolant leak that he can fix when we want to bring it back down. He told us our car was a good car, in good shape (few mechanics can work a 93 Ford Bronco without complaining). He made sure to ask before we sent it down if we had the big block (something our other mechanic failed to do resulting in reordering of parts and a lot of money). We are giving him our Honda next. I am happy. A good mechanic is hard to find. I think he is good.
He has the locals in his pocket. Loyal. Over two generations of mechanics. Treat your mechanic with respect, and they will take care of you. Like teachers, mechanics are underpaid and overworked. Find a good one and keep them.
I am sold. Estes is now my go to. I paid more for Chinese food that night than I did his repairs when I picked my car up that day. He was fair and good. Thumbs up.

Jim Estes Garage is dishonest. I took my car in and asked for estimate. After several hours I called them about said estimate and the person stated that the car was repaired. Asked why they didn’t call with an estimate, the man became rude saying «why the f**k did you bring the car in for asshole?!» I initially refused to pay but they called the police who sided with the garage and ordered me to pay for services.
I have heard many very similar incidents from others.
Do yourself a favor and avoid this company at all cost.

Earlier this year I submitted a very unfavorble review of Jim Estes Garage. We had various forms of communications and with the assistance of the BBB, we were able to resolve «my» issues and that of my vehicle. Jay, the lead mechanic called on August 6^th. He explained in great detail the problems, the specific steps taken and the resolutions in achieving a properly running automobile. I am very thankful to he and his company in resolving the issues while being under pressure and shorthanded during this very busy time of year. During our phone conversation we reached a tentative mutual agreement regarding total costs. Further details of the agreement may transpire upon direct review of the invoice. He has been fair and I fully appreciate his extra effort in the labor spent at his forfeiture. I look forward in having Estes Garage as my mechanic of choice in the future.

I had an awful experience to say the least with these guys that spanned the greater part of a year. I spent $ 6,000 on several items, some of which are now fixed, one remains unfixed. They put us on the back burner time and time again and didn’t prioritize the job. Every other day they said it would be done and every day we called for 4 months it was not. It was a nightmare of an experience and the epitome of lousy customer service. I am considering litigation.