IHOP

Service is slow but the food is good! Not the best iHOP location I’ve been to. This place the food takes a lot longer and the service is much slower. The hours are convenient. When they had the stuffed crepes or whatever, those were awful. It tasted like sour cream, ranch, and rotten yogurt. If they bring them back, don’t try them. The pictures are enticing.

I always come here around 2−3am and am always greeted and attended nicely by Bryan but this time it was terrible! (Not him since he wasn’t working today) It took them 5 minutes to seat us and the people behind us. After being seated by the looks of a totally new staff we waited and waited to order drinks. Guy never came after 15 minutes of seeming him walk all over the place and looking at him repeatedly going to the computer we decided to leave. I had to come to American Fork to eat at IHOP. Never going to this location again.

Terrible terrible terrible that’s all I can says. I ordered a breakfast combo meal and it looked like a kids meal. I understand it was late and I didn’t want to be an ass but who would pay for some lil BS meal you wouldn’t feed your own mother. Come on step it up and your right by a hotel smh

so my friend and I walked into ihop and before we were even greeted, the manager was at the front yelling at his employee for a good 30 seconds. even after yelling at his employee, he still didn’t greet us. soon after, the hostess greeted us as walked us to our table. she was so sweet along with our server. and the food was great, but I am so disappointed to see how rude the manager was to his employee. he was a larger man, with glasses and a red shirt on. I now feel extremely bad for his employees if that’s how he manages this restaurant. props to whoever can actually stay working for him.

Worst server I have ever had! First as soon as we got there he was upset that we weren’t ready to order a minute after getting seated. When we finally got our food we noticed my brothers quesadilla had chicken in it which we had just asked for a cheese quesadilla since my brother is vegetarian. When we told him that it was wrong and that it had chicken he got very upset and argued with us that we didn’t say without chicken. I asked for a manager and she apologized but really did nothing about it! We were still charged $ 9.99 for the chicken quesadilla but only got the cheese one at the end. We will never go back to this IHOP again! Thank you Dayrl or Dylan or whatever your name was for ruining our night!

This is a great location for an Ihop it’s right off of the freeway exit it’s open ²⁴⁄₇ and you get what you pay for.
I’ve never really had to wait long and the servers are attentive.
The food is almost always well prepared, I have had bacon and hash browns over cooked in the past and the tables a lot of the time will be dirty and still have syrup on them.

They are super slow and food is always cold, if you’re lucky, slightly warm… Not impressed… I do suggest Denny’s though!:)

Excellent Service! My husband and I walked in for breakfast, were seated immediately, Emily, the waitress took our order, and it came out quickly. Strawberry Crepes. Yum!

I just ate at IHOP earlier tonight, and it was one of the best dining experiences I’ve had in recent memory.
I had the new banana pudding pancakes, and they were delicious. I also had the watermelon lemonade, which I loved. My server, Kathrine, was very friendly and helpful with the menu and substitutions. The food was quick, too. The entire staff was friendly and on the ball.
Really a great experience.

IHOP was on their way to earning 5 stars this visit, until it took exceptionally long to get our food. After ordering, we waited 35 minutes. By then, a member of our party was so hungry she was almost in tears. I kindly asked to speak to a manager. The host walked into the kitchen, came back, and said the manager was busy and unavailable. When asked, the host was able to get a free glass of orange juice for my famished friend.
Overall, our server was great and attentive, the resturaunt was clean, and the food was tasty. Too bad it took forever to get our food, and there was no manager available to fix it.

I usually like ihop by this location has not been that great. Waiting for a table was not too long. But once we sat down it took forever to get anything. Waters took about 10 minutes. Other drinks were completely forgotten about until I reminded the waiter. Then it took about another 10 minutes.
We were ready to order but weren’t able to for a long time since the waiter wasn’t around or didn’t ask. After we got our order in it took about 45 minutes till the food arrived. Then some plates took a while longer to get. I ordered the breakfast sampler but they ran out of ham so they gave me one piece and an extra slice of bacon instead. Some of the food seemed a little on the crispy side which was a little gross. The salted caramel hot cocoa was really good though.

Arrives at 6 PM. were seated, gave drink then food orders. Then had a young waiter come and start apologizing if we hadn’t ordered. We then got out food. But no napkins or silverware. I finally went to the kitchen and picked some up. Also had no catsup, and no water. The waiter came to the table next to us and started apologizing. Seems they had ordered 20 minutes before us and still hadn’t been served. By raising my voice I caught the waiter as he seemed to be fleeing. Got water, etc. We finished without seeming the waiter again. Not having a check we went to the front and caught a waitress that knew what she was doing. That got us the apologizing waiter. Turns out the don’t have a cash register and he made change out of his pocket.
Given, reviews tend to be negative due to poor service. However this was bad enough for me to write my first review

Not sure why this is reviewed so low. I like the food here and service. We got the French toast and it was yummy! I knocked a star off because the bacon wasn’t cooked good enough. Overall very clean and service was friendly and always kept our drinks filled.

The last time I was at this IHOP I had some less than satisfactory service. The waitress did not bring our drinks for about 10 minutes of us being there, and did not take any initiative in refilling them (noted it was not that busy). When our meals came 3 of our 5 orders were wrong, and were cold. One order was charged for produce that was specifically ordered without them. Several of the other people in the restaurant had similar problems, as well as food being burnt. I do not for see a visit in the near future.

I think ihop overall is an ok place, but this place after midnight is a nightmare. Servers are horrible they take forever to greet, bring out drinks and on one occasion after taking our order the server came back 20 min. later asking us our order again because she had lost it. 20 min!!! After she had already taken our order. On top of that, she gave us attitude. I have always tipped my servers, even when the are not the best but on this occasion I didn’t. It was the most horrible service I had ever experienced. I have tried different ihops in different cities after midnight and they are all the same!!!
I have opted to go somewhere else which is a shame because i like their refillable hot drinks!!!

The food was great that’s why they got a star. The customer service was horrible. We were waited by «Andrea» and she honestly was so rude. She threw the spoons for the coffee, then proceeded to throw the straws and said «oh I didn’t mean to throw that, I couldn’t reach.» Like look lady, you had an empty table behind you, couldn’t you have put it down and given us our drinks and spoons rather than throwing things at us? The guy that seated us was so nice but that lady that waited us did ruin our experience here. Definitely won’t recommend anyone here.

Went in for breakfast and ordered coffee, our waiter Tyler had the most cocky attitude, his response to me ordering coffee was «
“oh coffee Sunday?» Didn’t know what he meant by that but his tone and attitude crossed me the wrong way. I asked for
extra creamers at the same time and he brings back a BIG ass bowl of creamers and says «is that enough cream for you?» REALLY A-​hole? Wow… Then proceeds to toss the straws on the table since my son ordered water. The looks I gave him must have given him the hint that he royally screwed up, after he dropped the food off he tried to change his attitude but at that point it was way too late… I was in the restaurant business for a long time and I remember the waiters were never allowed to have beards, they had to shave and look presentable, this guy looked like a train wreck, scruffy beard and his uniform looked like he slept in it. Sorry but this kid just pissed me off .
We didn’t stiff him but we should have.
He got a 10% tip and he was lucky he didn’t get a penny! We ate at Denny’s the day before (we’re from out of state) and our waiter was super nice, attentive and clean. He got a 25% tip from us… We’ll be back in Provo but we’ll NEVER eat at IHOP again. Btw … The food was just ok…

Well… the food was ok but who wants to eat a meal after you watch your waitress Emily stick her finger in a maple syrup and liking her fingers then closing it and bringing it out to a table… Just gross Emily… shame on you don’t you have a food serving permit or common sense… never ever coming back!

I came to IHOP with my friends to celebrate a birthday. We were delighted to find that our waiter Kolton had a serious pen addiction. He told us that new corporate policy dictates that anyone of any age can order from the kids or seniors menu so that was fantastic. A nice waitress with one arm in a sling thought I was attractive and gave me a free glass of grapefruit juice just because I asked for it.
To be fair to the wait staff, there is only one cook to service the entire restaurant.
The only disappointment was that another group of 8 ordered their food, paid, and left before we got our food, even though we got there first.
UPDATE: The waiter told me I have a small sausage.
UPDATE 2: The waiter criticized my friend for his pronunciation of the word «crepes» and said he couldn’t be French because he is too bulky. He then proceeded to tell me I could be a Frenchman. My friend yelled, «Ha, Gay!» And then the waiter whispered softly into my ear, «don’t worry, you’re not alone ;)»

Not a fan. My wife loves this place for the memories she had of going here when she was little girl, butI typically go to a place for their food.
To me, IHOP is the perfect «meh.» It’s fattening food that never seems fresh, available 24 hours a day, always the same, always frozen, always served by sweet old servers you feel bad for, always a better idea than reality.