NorthStar Home

If I could give zero stars to this company I would. I would want anyone who signs a contract with them to tell you that they auto renew for 18 months after your contract is up and they don’t tell you so if you get a new system and try to cancel early you’ll be out the remainder of the contract. I would highly recommend looking elsewhere, especially with a company that isn’t quite such a big scam and gives you zero recourse for resolution except to call your new alarm company and get them to pay it. Stay away!

You guys are rip off artists. I had an alarm and decided to cancel in 2013. After total unresponsiveness, I complained on Facebook, which finally got some response. I paid over $ 1200 to get out of my contract. I sent a letter by certified mail to cancel, and the manager even confirmed it.
So today, I notice I was charged $ 49.99. It looks like you guys automatically renewed me, even though I was told I was out of the contract. I felt lied to.
NEVER GO WITH THESE SCAM ARTISTS. I will haunt you all over the internet until this is fixed and get my money back. I’m sharing this with all of my fiends.

I have been a customer with Northstar for over six years. When I decided to cancel my service, I was informed that I needed to contact them 3 months prior to my renewal date. Since I had not done that, my contract was automatically renewed for another six months. I have contacted them multiple times to explain my situation and they simply don’t care about their customers only their profit margins!!! If you are under contract with them beware if you ever decide to cancel. If you are considering them as your provider, read and then reread the contract carefully. Otherwise you may get stuck as I did!!!

They came to my house in Minnesota. The pitch started with «I’m not selling anything.» and the spiel about wanting to use my house as free advertising. He also name-​dropped a bunch of my neighbors, and tried that move where the salesperson hands you a piece of paper to engage you and then refuses to take it back, so that you will keep talking to them. I recognize that move as a Salesman 101 tactic, so I just rolled my eyes and didn’t take the paper.
I hadn’t heard of the company but the guy was using high-​pressure language and basically mocking me to try to make me feel bad and let him in. That didn’t work, just made me irritated so I said «No thanks» and shut the door in his face. I went to research the company and found this page. I recommend reading all the hidden reviews too, if you’re trying to figure out if this company is legit.
Bottom line is, I would never buy anything from a rude salesperson. And second, the guy started with «I’m not selling anything» which is a straight up lie.

Yesterday Chris Perry replaced my current security system with the Northstar system. He did a great job and was very personable. He explained the system and had me use the keypad until I was very confident on use of the features. I love the fact that I now have a system that will directly contact the local fire department. I currently do not have a need for the video security system offered but nice to know it’s available if needed.

I would like commend Daniel Harrison for coming into our home and installing the system. He was friendly and smart. I enjoyed talking to him while he was working. It helped me to understand more what I was dealing with. He made it really simple to understand. I am impressed with this system too. I have never before seen anything like this. We feel so much safer now.

A guy named Colton with a red BMW was going door to door in my neighborhood yesterday for Northstar.
He said he was there to check out my alarm system, and that many of the 2Gig panels in the area had connectivity issues. He knew the year that I signed up with my alarm company and seemed very legit.
I contacted my alarm company, and they do not send anyone to check out alarm systems without contacting the customer. Turns out NorthStar is a competing alarm company.
I don’t mind door to door sales people, it’s a tough job. However, attempting to enter my home through deception is illegal and shady as hell.

So far, I’ve had a really good experience with NorthStar. To me, communication is key and their communication has been quick and on-​point (home security is new to me and I’ve had A LOT of questions about responding to alarms and what sensors go where and why). Thankfully, my home hasn’t been broken into so I haven’t had a need to use my alarm system.
Like Eric, I understand the concerns about the fine print. Read your contracts and you’ll be fine. That applies to anything.
Anyway, I just wanted to leave this because I’ve had a good experience with NorthStar.

Been reading through reviews online about NorthStar and I think that the company many people knew in 2010 is not the NorthStar I have dealt with in 2015. Companies change and often for the better and I think that has happened here.
I appreciate the quality of the NorthStar staff and I like the equipment and solid installation job that they did for my home.
I’ll admit that I am a bit put off by the 5 year contract that NorthStar has me locked into. In speaking with customer service though, it sounds like the average customer of theirs goes 6 – 7 years, so I can deal with it. I have peace of mind and that is what matters to me in this transaction.

I received a visit to my home from one of NorthStar’s sales people. Tanner and I spoke at length about the service and systems they provide. I have a do it yourself system for my home but I was intrigued. He was patient with me and was very open to all of my questions. He answered them in depth and explained about the way their monitoring worked and even their 5 year agreement (which seems to be a hot topic amongst Unilocalers).
In the end, I decided that I was happy with what I have currently and didn’t feel the need to upgrade to NorthStar’s system. My lengthy conversation left me impressed with what Tanner had presented and how he had presented it.
For those of my friends looking, I will refer them to NorthStar.

Northstar provides the products I need to secure my home and they do it with superior customer service. They are accountable in every part of the process from the initial contact to the installation right through the final follow-​up. I appreciate doing business with a company like this.

I have the NorthStar alarm and automation system in my home. Install was smooth. I enjoy peace of mind, especially when I’m traveling, with the 24 hour monitoring. I also love the automation features. I can view cameras from my phone. I can view and control my thermostat, door lock, and my garage door from my phone as well which is convenient and pretty cool.

Great service and quick response. System is easy to use and provides modern features.

If I could give less than 1 star I would, as this company does not even deserve that. They are a very untrustworthy company. They take money from accounts without permission and don’t feel the need to make right after the fact. Crediting the payment and waiving that month is not enough once trust is lost. You do not play with peoples bank account, it’s not a game. How on earth is a customer supposed to TRUST a company when they do things like that without permission?!? And now because they do auto renewal you don’t even know when a contract date starts or end and you will become trapped in a contract with no way out unless you pay over $ 1000.00. What a horrible company with such poor customer service. I would not recommend this company to my worst enemy. Steer clear of this company because they are only in it for the money.
Addendum– Called back to see if they removed my card and bank account information and they had not done any of what I was promised by the upper management. I was told that she had to get approval from her IT management to remove my personal bank account and credit card information. I am the owner of those accounts and I am pretty sure my approval should be all that is needed. What a horrible way to do business. How can you trust a company when they can’t do the right thing in the first place? Why would I want a dishonest company to have access to my personal information after they charged an account without my permission? Even if they deactivate your payment methods they have on file they still have access to the information. What a joke! I have contacted the Better Business Bureau about this shameful company. BEWARE to anyone.

Run, don’t walk, to another alarm company. They installed a motion sensor in our home that didn’t work. We recently had a break in and promised to compensate us for our loss over and above our insurance settlement. Now they had reneged and lied, saying they never agreed to do that. If you want peace of mind with an alarm system, this is not the company to choose.

Met a door to door sales rep in Sac.
I feel he lied about wanting to know if I owned my home, because instead he ran a credit check without my knowledge– that is dishonest. If you cannot trust the first person you meet as a company representative– how can you trust the rest.
Called and spoke to a chick in Utah– she confirmed that the sales rep was legit and accused me of not being a real person with a concern. REALLY?!
Point made, I checked other resources online and they score a 3 out of 10– I believe it.

worst ever… so bummed I ever decided to use the. Their customer service is so bad and biggest waste of money ever.

Worst security company ever AVOID AT ALL COST!!!
They restarted my service automatically and when I called to cancel it due to poor service and support they told me that I could buy my contract out or just wait for it to end 18 months later. I refuse to continue paying for a service that is inadequate! I filed a complaint with the BBB and low and behold there are hundreds of complains about the same issues!
THEY ARE SCAMMERS WITH INFERIOR EQUIPMENT STAY AWAY FROM THIS COMPANY!!!

The salesman for Northstar Alarm Services told us that we were being offered a special offer so that Northstar Alarm Services could develop a presence in our neighborhood and that we would get a FREE alarm system in exchange for paying a monthly service fee. He indicated that the contract was for 18 months. He quickly rushed us through the paperwork and said that customers do not normally read the paperwork.
I trusted the salesman and now realize that I got screwed. Looking at the contract’s fine print, I see that that contract term is for 60 months. The sales practices were deceptive. We never intended to own the home we were then living in longer than 2 years from that point and would have never signed the agreement if we knew the term was for 60 months instead of the 18 that we thought it was for. We cancelled the service in writing in February 2012 when we moved out of the home and are still being charged even though we no longer own the home where the security system is built into and no longer use the services. The security system is still installed at that house and the home is now owned by someone else and we do not know that person.
I called and the «manager» who said there was no one above him (yeah right) told me there was nothing more he could do. I will continue to fight this and have submitted a complaint to the BBB — which might I add Northstar Alarm Services is not accredited with… and there are several other complaints against this company there. The manager says they will continue to charge our bank account for a service we haven’t had in months and won’t have because we no longer own the home… and there is «nothing he can do» about it. 4 years of service with them and they can do nothing for me even though they deceived us about the service term… and now they are lying (obviously Northstar has a CEO, higher power, etc).
I will make it my mission to tell every single person I know via every channel about the deceptive practices of this business. Screw you, Northstar Alarm Services!!!

This company’s business is based on scamming people into 5 year contracts. Check around and you’ll see that a contract is not neccessary to get good service from a reputable company, other companies have much better rates as well.
Check out the 28 (!!!) filtered reviews to see what kind of company this really is, all the reviews are either PO’d customers leaving one star or their own employees praising the company and leaving 5, pathetic.