RC Willey

I was treated like garbage at that store could not get any help for 20 mins. when I did get help the sales guy was acting like he was put out. not only that we told him what we wanted and on delivery day we ended up with the wrong stuff, and a damaged drawer. we was on the phone for almost 2 hours trying to get them to fix the problem. we went through 5 different people and all was being rude and difficult. they would not deliver the right stuff for two weeks and was not able to fix the drawer for about 6 weeks. its a joke of a store and I will not be going back.

My experience with the RC Willey’s flooring department was far from perfect, but after the manager got back in town, about two or three weeks after our initial challenges, he did work with my wife to make things right. A little more empowerment of their customer facing staff to make decisions for faster response may be beneficial here. Then again I’m only saying that from the customer’s perspective, not having ever worked at RC Willey’s myself.
Their installer on the carpet did a great job as well. When we noticed a bulge in the carpet just before he was leaving, and asked him to give it another stretch. He did, though it was clearly inconvenient for him, he didn’t complain, and was able to tighten it up by 4 or 5 inches for us, for which we are grateful!
I would recommend RC Willey’s to anyone, with the caveat that they work directly with a manager the moment it seems like something might be amiss with your order from the flooring department.

I have never been treated so rude in my life! My husband & I had got off work, grabbed dinner & hurried to make it to Rc Wiley before they closed. The first person & only person to greet us was the woman sitting by the door (which I assume is her job) we walked through the lower level looking for electronics passing 3 salesmen each one would look at us look us up & down & turn their heads not saying a word. We ended up going upstairs where we passed two more salesmen who were talking to each other, they glanced over and returned to their conversation with each other.
We found the cameras and started looking at the models they had on the floor several salesmen walked by glanced at us & without a word they would walk away. After about 10 minutes looking at the cameras a younger salesman came over asking if we needed help my husband asked a few questions the guy said he had no idea but he would go ask, walked off & he never returned. I noticed a large group of possibly 5 or 6 salesmen standing and chatting right next to the camera display none of them would come over or ask if we needed anything. Finally I saw another couple walk in looking at Tv’s the guy was dressed in expensive name brand clothing (clearly marked) and as soon as the salesmen saw them two started to rush to «help»
them! Finally my husband stopped one who was rushing to help the name brand couple asking if he could either help us or find the guy that was helping us because we wanted to buy. The salesman then turned and walked away saying «I’ll go look for him I think I know who it was.» We waited another 5 minutes I started walking around looking for someone to help me as the other salesmen stood & continued to chat. I walked past at least 3 other salesmen none of them would say hello or ask if I needed help. They then page over head Rc Wiley was closing in 15 minutes to take your final purchase to the counter.
Funny we have no one to give us our needed item & no one seems interested in helping me or my husband because we are wearing our work clothes (scrubs & generic khaki pants with a generic polo shirt) I’m so sorry we were unable to meet your dress standards here at Rc Wiley where you all made it perfectly clear you do not want such low lives in your store! My husband & I left with nothing, not because we didn’t want to spend our hard earned money but we were not offered assistance to purchase anything. We got home & we cut up our Rc Wiley cards we will never shop here again. We will tell every hard working family member & friend to stay clear of your store as well. Honestly I am offended that any of you would think you are better than a customer because we didn’t wear a suit & tie! We have made our purchase where we were seen & treated with respect. If I could only give you negative stars. This would be by far the worst store I’ve ever shopped at with no customer service & clear stereotyping going on to where you believe you see money signs when you see that name brand clothing.

This RC Willey is sweet, sometimes I just come here to hangout and enjoy the soft couches and the hundreds of high definition televisions… which makes March Madness a dream come true… another upset is about to happen so I won’t be leaving here until the end of the game :)
The staff is super helpful and helped us pick out and buy the perfect TV for our home. They knew there stuff and helped us compare specs on all the TVs and we even got a good deal on our purchase.
The location is perfect in the University Mall. Easy to get to and tons of parking. Tons of places to eat nearby, plus you have the entire mall to browse if you have even more time.
I recommend this store if you’re looking for furniture or electronics, or simply wanting a placed to put your feet up and relax!

For just dropping in to look at mattresses, I was thoroughly impressed by the salesman who helped us. Didn’t pressure us into anything, let us lay on several of the beds as long as we liked, and offered us a great deal we couldn’t pass up. These people are not crooked and are honest in their sales. Will be returning to buy more necessities for our apartment!

When you walk in the door, you’re greeted by a salesperson. When you walk 10 feet into the store, another salesperson asks if you need help. 15 feet down the path, another salesman will ask you what you’re looking for. If you brush him/​her off, another salesperson is right around the corner. It’s suffocating.
We found a nice couch. We go to check out. I’ve never had it take so long for someone to take my money. The girl was clueless. She didn’t know how to use the system. She didn’t add in our coupon. Finally, we were out of there.
We come back on Friday to pick up the couch, as confirmed with the checkout girl and the salesman. I walk in and ask for my couch. I get, «Oh, that couch was never ordered. The pickup date is blank.» Are you freaking kidding me? I drove a huge box truck to RC Willey to turn around with nothing.
We’re promised a free delivery on Tuesday. We call Monday night, as instructed to find the time. «We don’t know yet.» Finally, at 8pm we’re able to know what time we have to arrange our day around, 7−10am. Both my wife and I change our schedules to accommodate this time. 10am rolls around, and no one has even called. We call in, «Oh, it’s been delayed to 11am — 1pm.» Again, we have to miss plans to work around this time. 1pm rolls around, no couch. The delivery guy doesn’t answer his phone, and his voicemail box is full. Finally around 2pm we get the stupid couch.
So much for a first time experience at RC Willey. Never again with this dump of an establishment.
Update:
A manager called and apologized after seeing my review. They honored the price guarantee after the couch went on sale the week after we bought it. They also applied our coupon. We’ve taken advantage of the furniture cleaning warranty we bought, and it went well. So, things have been great after the initial awful experiences.

Bought a new dining set and bed set, the sales guy was very awesome with not presuring us and answering any questions we had. Would recommend this store and the sales guy to family and friends!

I purchased a lazy boy from rc willey in clearance. It was on sale for $ 200 which I bought was pretty good. They customer service was really friendly which I liked. Always clean and classy. I think they should have better policies on children running around the store. I wanted to try out some of the other stuff but there were always a ton of kids climbing all over everything. I almost thought I was in some over sized daycare.

This is an edited review. My quarrel is with RC Willey’s (RCW) corporate people. I feel my first review was too harsh on the Orem store and I’m willing to acknowledge that the local employees were actually quite good to me. Manager Larry Smalley was particularly helpful and willing to make restitution on a pretty bad situation that was not of his making. If I could separate corporate RC Willey from the Orem store, here’s how I would rate the two entities:
Orem Store: 4 stars
Corporate RC Willey: 1 Star
I have been a long-​time customer of RCW and have a lot of their stuff in my home. Three years ago I purchased a Frigidaire washing machine, which started going bad at the 2.5 year mark. Essentially the washer stopped cleaning and rinsing clothes properly. Clothes started coming out oily (and in some cases ruined) and the machine wouldn’t rinse well anymore. To get by we used only 1 – 2 Tbsp of detergent in our cleaning cycles. Due to excessive suds that wouldn’t rinse, we had to always do 2 – 4 extra cycles of water only just to get all the soap out. Using less than 1 – 2 Tbsp of detergent resulted in clothes that came out stinky and dirty. Again, the machine worked great for 2.5 years and nothing changed in our washing habits. We couldn’t identify any factors that would contribute to a sudden decrease in the washer’s ability to wash clothes.
We turned to our RCW 5-​year extended warranty. Technicians came to our home and were not successful in diagnosing or repairing the issue. Frigidaire was less than helpful for the technicians. Several hypotheses were pursued but none were successful. We changed detergent a dozen times, we started adding things like vinegar and borax to the wash, the technicians replaced parts such as the control board, but nothing helped the washer return to an acceptable level of functionality. The repair technicians reported to RCW that although on first glance the individual parts seemed functional, there were still definite problems with our appliance that were causing it to not work properly.
The real issues happened when I began dealing with RCW’s corporate extended warranty and customer service employees. Instead of correctly recording the repair tech reports as they were written, they falsified the records and destroyed the original reports. In their system, they entered the repair tech reports to say «washer functions according to manufacturer specifications» and omitted all information indicating the washer was not functioning normally and not washing clothes properly. As I escalated up the ranks of supervisors, RCW’s customer service and extended warranty people all parroted the falsified tech reports to me. I’ll spare you the details of my frustrating calls with corporate RCW, but suffice it to say that everyone I talked with repeated the same lies, refused to help, and tried to pass me off to the next person in line, up until VP John Bennion, who never did have the guts to make a call to me in spite of several messages from his underlings to do so. The most offensive person was a supervisor named Cathy. She was unaware that I had listened to a conversation between her and a repair tech and that I had a physical copy of his report. She blatantly lied to me and misrepresented what he had told her.
At this point I turned to the Orem branch for help. Unlike RCW’s corporate employees, the Orem customer service people were actually quite helpful and professional. Larry Smalley, a manager in Orem, acknowledged my frustration and made a good faith effort at restitution by buying back the appliances for store credit. He could have easily taken the same dishonest stance his corporate cohorts took, but he didn’t. I feel he acted ethically and fairly with me and I hold no rancor toward him. I do feel bad that he had to clean up a mess of dishonesty and contract-​breaking created by the RCW corporation. In spite of Larry’s efforts, RCW’s name is probably tarnished forever for me. There are bad things going on at their corporate level.

Decided to buy a king size bed on a Friday 6−12−15. So decided what place is really known, RC Willey .
With the promise of the bed I choose to be ready for pick up on Monday 6−15−15, I paid full price cash. Only to find out that my order will not be ready till after 6−19−15 and that was a maybe. So refund it was. Dissapointing service because it was clear they lied or didn’t know at all the delivery date to just get me to buy my mattress. Went some where else.
Update. Rc Willey contacted me in concern of this review. They apologized and they got me back to there store. Kinda happy they took concern and I’ll be back in for more purchases :)

I ordered so much over two months ago was promised delivery. Was told I couldn’t have the floor model that they «couldn’t sell that «so I had to wait 30 days for mine to be delivered. Waited almost 60 days and today half of it was a no show. And I walked in to get help no manager but surprise they sold the floor model ??? So why was I waiting ! Also now they said I have to wait 30 more days

A few months ago my wife and I purchased a bed and mattress set from RC Willey. The salesman was very helpful and the purchase even came with a free iPad mini. Our salesperson made a mistake on the order form so a queen mattress was delivered with a king size bed. Management was very accommodating and upgraded me to a king size mattress for a discount even though they didn’t have to. They have good selection and equally good prices. A great place to check out furniture.

Really friendly and helpful. We ordered stuff, but haven’t requested delivery yet. We’ll see. But I feel confident in purchasing there. They have great customer service. I do agree that the flooring department men are a little busy talking to one another. But they are people and want to chat with one another. I have had to go find someone to help me multiple occasions. But when they see I need help, they are all in. I actually ended up canceling my carpet and wood floor order. I ended up getting carpet at Home Depot and wood flooring at Lumber Liquidators. It was half as expensive. I am still getting a dining room table from them.
Update: We wish we hadn’t bought the dining room table we bought. We found and even better one — less expensive with LEATHER cushions — as opposed to the fake leather on R.C. Willey’s. We couldn’t return it. We learned a valuable lesson: wait for Costco to have something we like next time. SO… We ended up finding better products everywhere else!
We recently bought a seafoam green couch from Ashley that looked a lot better than the teal one at R.C. Willey.
The salespeople are fantastic, it’s just funny how our experience has been that we end up buying elsewhere…
Also, they never delivered the bonus item we added onto our transaction. They always have promos, and we bought a plate set.

From the minute you enter the store and are greeted by a real person to the time you take delivery, this is shopping made easy. I couldn’t have been in the appliance department more than 3 minutes before Ed Black asked me if I needed assistance. I love that I didn’t have to go find someone, he was right there! We talked about what I wanted and my challenge of finding something that would fit in a very tight space. He asked for exact measurements and when I went in the next day Ed was off for the day but no worries! The staff at RC Willey works as a team and his associate, Earl Spencer was just as knowledgeable and helpful as Ed. It took me another day to make my decision and when I spoke to Ed, he not only price matched a competing offer, but he had it delivered the same day! (the competition couldn’t deliver for 6 days!) Even the delivery team was top notch! They were extremely careful with doors, floors and walls. It just doesn’t get any easier! Hopefully I won’t need any other appliances for a long time, but I can guarantee you this will be my first stop when I do.

Flooring department: when I walked in, several employees. No one even lifted their head to greet me. One lady on phone changing her hair appt. I walked around waiting for someone to acknowledge me. No one ever did, so I left!

A lot of good stuff I like. A lot of stuff I don’t. Still a pretty class operation. It’s no surprise Buffet and Berkshire Hathaway bought it. This place is where a lot of people got their first credit. It is the largest lender in the State. They have plans to let you pay over quite a while without interest. Just make sure you follow the rules. Otherwise, you’ll pay a lot of interest.
I’ve purchased a great office set of furniture. A fantastic large curio cabinet. A large screen TV. A Bed 25 years ago I just replaced this month and a computer desk for downstairs I got today. I don’t like that every sofa and chair is over stuffed. But hey, they still have a lot of stuff I like.

My wife and u were married a year and a half ago. We have gone to rc willey for our refrigerator, couches, bedroom set, and washer and dryer set. We tried other places (never go to usaappliances, ever), but never found the same quality in service or prices that were as competitive. We love rc willey.