The UPS Store

All the attendants here are great! Have enjoyed years of excellent service. I come for the smiles as much as the shipping!

great people, great svc — would highly recommendj, esp for the mailbox :)

Really fantastic employees! Easy in and out, helpful people. Only wish the supplies for shipping were a bit less expensive or UPS had free bags for returning items when you already have a prepaid label.

Have always had excellent service at this location for many years with packages and packaging, UPS and USPS shipments, notary service and supplies. Waits are short and the staff is helpful and friendly, even popped open the door once after hours to take my package.
The only problem I’ve ever had was with a passport photo, which was so unrecognizable, that it was useless. The problem is that they shoot so close to you with such a short focal length that you end up with practically a fisheye image.

Fast an friendly service– the best UPS store I’ve ever been to! The parking is super easy, too.

It may be a smaller location but that means shorter waits and better, more attentive service when you need it. There is usually a special of some kind going on with making copies, and on those rare occasions when you need to get something faxed or notarized, it is usually an in-​and-​out process. Maybe not the best place for shipping supplies when you want to make a large purchase order but if you just need a box or envelope or two it’s good to have another option.
And if you want to get rid of documents and papers by shredding them, they can help you with that as well.

Hands down the best UPS Store EVER — Helpful, resourceful, professional and friendly — They had everything I needed and even helped me out to my car with my boxes and bubble wrap ! Thank you all who work there, you made my day — I’ll be back — Happy customer —

The UPS store in Orinda is the best! The staff is very friendly and helpful. I recently had to buy some supplies, make copies, fax and send a certified letter. Everything was taken care of quickly and efficiently by Michelle. Thanks UPS!

If I could give a «zero» star that’s what this UPS store deserves! Last week I had to send 6 envelopes via UPS.
While I was setting up the things I needed to ship out I could hear the owner commenting on everyone and everything. He will nickel and dime ALL his customers.
One of my envelopes needed a bar code, I asked the lady behind the counter if they had a computer I could use to print out an address and bar code. She said there’s a fee I have to charge you, I asked her it’s just an email I could forward to her so they could print out the address. She stated if the owner is here I have to charge you, or you could walk over to the library and use their commuter. Then she suggested for me to forward the email to their UPS email address and she would open it and print it for me at «no charge».
While I was leaving the store, another lady behind the counter yelled you owe us $ 5.00, I thought she was kidding so I proceeded to leave and the owner came from the back and yelled «You don’t think this service is for free do you?» I explained the other lady said there was no charge if I forward UPS the email, the owner lashed out and said” pay the $ 5.00, and if you don;t like it you don’t have to come back!” I was in complete shock, obviously it’s not about the money, it was the rudeness in the owner and one of the dark hair older middle age lady that works there.
I told the owner where is the customer service here? Why are you yelling and speaking badly to your customers? He just kept repeating «don’t come back here, go someplace else» I have never seen or witness such rudeness not just form the employ but from the owner!
I will NEVER EVER step foot in the UPS store in Orinda on Orinda Way ever again! I will be willing to drive farther to another UPS store than to give any business to that rude, distasteful owner!!!
DO NOT GO THERE!!! They appear to be nice and helpful BUT they are not!!!
This is NOT how you run a business!
They need to close down the Orinda UPS store!

Incompetent, condescending and rude owner in this Orinda UPS Store. Take Moraga Way to the UPS Store in Moraga where you will receive excellent, friendly service. Totally worth the extra few miles to Moraga!

The people here are super nice and helpful. I think Constance’s review is unfair, as the local store doesn’t control the drivers. I renewed my box recently without thinking twice because the service is fantastic. They email me whenever a package comes in, so I don’t have to check frequently when I know something is coming.

Even though I live in Berkeley, I go to Orinda quite often, and when I needed a mail box, I selected this UPS Store.
A box at any UPS Store costs more than one at US Post Office, but UPS will accept mail from any carrier – the United States Postal Service, UPS, Fedex, etc. The Post Office won’t, and this precluded me from choosing them.
My company often mails me packages via UPS. Since I work during the day, this meant I wasn’t home to sign for them, and I’d have to drive to the UPS distribution center in Richmond during my spare time. My work involves a lot of driving, so I like to avoid it when I can.
I also was having problems with the security of my mail and packages in Berkeley. I’d come home to find my mail partially opened, especially any mail looking like a greeting card containing money, and in once case I had a delivery confirmation package left at my home and stolen while I was out. The vendor (an out-​of-​state indie music store) gave me a hard time and didn’t want to refund me. I didn’t want to go through that again.
I called around to the different UPS Stores. Their rates for the same sized boxes varied by location, and their customer service varied as well. I tend to avoid the branch location closest to my home because the young men there often have the manner of used car salesmen; they’re fake friendly and aggressive with the upsell.
The Orinda location had competitive prices compared to Berkeley’s branches, and the staff there have been great. They’re genuinely friendly and helpful. They recognize me and my husband and know our names. They’re even patient when I’ve been travelling and my packages larger than my box have been piling up. They’ll even give me a call to let me know when that’s happening. When it’s time to renew my box there, I will.