Super friendly staff and great clothes. They change the stock fairly often and if you ever buy anything, they will send you catalogs galore. The store is laid out so it is easy to see suggested outfits as well as just clothes by themselves, I like the variety. There are sales and coupons plus the online site has an outlet section. But the four stars is because their prices, just regular prices, are very very high. To get them to just a regular price you have to be a careful and savvy consumer. When I win the lottery, maybe their prices will seem reasonable to me!