Enterprise Rent-A-Car

easy peasy-​had the car for 3 weeks and no hassles

I love this rental car company! Enterprise always takes such excellent care of me every single time I rent from them and provides exceptional service! They have the best selection of vehicles for the best prices, guaranteed!!! I want to give a huge thanks to Alex who helped me while on vacation from CA! Enterprise, you always exceed my expectations… THANKS AGAIN AND SEE YOU AGAIN SOON!

I ordered a full side car months in advance, and when I came in to pick it up, they did not have the vehicle. Their solution was to down side me to a smaller vehicle. Leaving on that day I had no choice but to up grade to a mini-​van which cost me 2x more. The solution should have been to switch me into any vehicle since they didn’t live up to their obligation of providing me with the vehicle requested. He claimed to give me discounts but the price was still 2x higher then what I would have paid. Would not do Business with this company again.

The hardest experience I ever went threw renting a car. Very rude staff, always one person working at a time, the manager (Alex) refused to resolve the issue and insisted I had to go because he wanted to go home it was one minute after closing time when I was there since 5:30 and waited 30minutes till he finished with the customers. When I rented my car it was under my insurance and when I went to pick the car they put it under a different claim number with a different name as well and they wanted to blame me for it and refused to help me. So I had to get reimbursed from my insurance company at a different rate so I lost out on some money It took up to a month to resolve the issue and gieco was the ones who resolved it enterprise refused to help.
I don’t recommend anyone to go to this location.

20 minute late pick up with NO hello, no apology, don’t even know this strange dudes name. So glad my faith in his driving is boosted by the blasting gospel choir music! This drive isn’t awkward at all!

I must start by noting, that i never thought i’d «yelp» about a car rental agency, but i must. The service is so incredibly friendly, attentive, efficent and accomodating that I actually now look forward to those business trips.)ok, well almost)
For years, i’d jump from rental company to company and didn’t care much about which site since it was mostly decided by my company’s agreement. but ever since rediscovering Enterprise AND this location in particular, I must say that I have never been more satisfied with the rental car experience and actually look forward to the next opportunity. Why?
The pick up and drop off is seamless and timely.
The office is always so busy, but they make me feel like my needs are all that matters.
Check out to rent and go is quick, always accurate and painless.
Check in to return is quick, efficient and so courteous… so welcoming!
The location is so convenient and the vehicles are spotless and ready to roll.
Finally, they are so incredibly patient with answering my questions (e.g., operation of auto lights, sirius, etc., and since they are so different with so many makes. models — i’ve no time to play around).
After years and years of renting, and then doing all i could to avoid it based on bad experiences in so many other locations/​agencies, I am gladly back in the rental car world thanks fot this Enterprise team..

Enterprise personnel are relying too much on Tire Pressure Monitoring System (TPMS) instead of checking tire pressure with an actual gauge.
I have a TPMS on my own car, and I know that TPMS only lights when there is signification deflation, not when tires are a little low by say 5 psi or 6 psi. But 5 or more psi below recommended PSI is still not acceptable.
I noticed the tires appeared visually low on Chevy Malibu, and I asked the Enterprise Agent to use tire gauge, but he chose to look if TPMS warning light instead, and he concluded by the TPMS that the tires were okay. I did not argue with him, even after I told him the car was being used to travel with a disabled person round trip from Illinois to New York.
The tire pressure is extremely important for safety especially for out of state long distance driving. I have had tire pressure issues at this location before, and I just took care of it myself. In this case, I got home and measure the tires on Chevy Malibu at 28 psi instead of recommended 33 psi, and the spare tire at 45 psi instead of recommended 60 psi.
The good news was the Enterprise Regional Manager responded very quickly to my complaint, and politely acknowledged that he would look into this issue and resolve it. That quick response was very impressive.

Had to take the car in for service. Dealer set me up with a loaner from enterprise. They pick me up at the dealer and we arrive at location. No cars were available when I arrived. They told me within ½ hour I will have a car. Right on time a car arrived and they had me out the door. Friendly and accommodating.