Macy’s

Worst Macy’s EVER! Do not even bother to shop online and have it delivered here. I’ve been calling all day to ask them when my order is ready for pickup because no one bothered to do so, and it’s been 5:30 pm already. I had to call Finishline who were kind enough to go get someone from the Macy’s shoe department on the phone. Obviously no one came and I waited on the line for 20 minutes, after which I hung up. When I called customer service at Macy’s to complain and find out about my order an automated message told me that my order was ready for pick up since 4 pm. I will never order anything to be picked up at this Macy’s location, online, or shop at this particular store. Macy’s you really need to step up, you are losing customers and pretty soon you’ll be obsolete by better stores with better customer service and personell. The personell currently employed by you at this location is lazy.

It’s a hustle one said she could do my makeup then couldn’t. Next one said she could I visited twice both times said she could. One week from my wedding she couldn’t I guess go again 50.00 more and see whom I get no thanks I’m good. There are great artist on style seat… save yourself the money and headache.

This review is exclusively for the Mac cosmetics section at Macy’s. They were not helpful at all. Would definitely never buy from them again.

Went to the Elizabeth Arden counter and found a really nice Fashion Fair foundation. Was helped by a very rude woman named «Marianne» she was aggravated the entire time and when my younger male cousin asked for the price of a color she stated «items are priced by item not color». He is a 15 year old boy who doesn’t buy makeup so I don’t understand why she said that to him as if he was an idiot.
After trying on the shade and seconding I wanted it my aunt asked for a tissue to wipe the makeup off her hand and asked for a trashcan. Marianne made a big show of looking for a tissue to use to pick up my aunts tissue. When we stated we had literally just used it for the makeup in her sight she states «I don’t touch other people’s tissues, I don’t want those germs. Is that okay with you?» At which point my aunt simply said «you are very rude» and we left. I went over to Carsons and was treated totally different.

Teenagers run amok in the junior department of this Macys. Large groups of teens, boys included in the girls fitting room. Boys trying on dresses, goofing around. Supposed to be girls fitting room. My daughter afraid one of them is going to open door. Also observed in fitting room: mothers changing diapers in fitting room. Popcorn on floor. Empty drink cups. Teenage staff unable/​unwilling to police or clean fitting room. Overall filthy, low class environment.

I love this Macy’s. Its unfortunate that we can’t come to Macy’s all the time but the distance of course is a factor. This particular store is really nice, and very well organized. I see it as one of the few stores that stays well maintained and cleaned and the workers here are really on point. You see, I am a natural observer. I mean, I watch not only for sales but of course I watch the employees to see if they take their jobs seriously. For the most part they do, and this is something I most whole heartedly appreciate, due to being a consumer who believes that if you take care of your store, you will bring in a better customer. Yes, I know I could probably go to another Macy’s, but here it seems to make sense and the sales are really great. Also the fact that at times I don’t have a coupon but the cashiers are more then willing to share on with me. I do like this and although it may seem like cheating, I think that it keeps bringing me back whenever I need a better quality item.
The mall here is nice, but for the most part Macy’s is what keeps me coming back over and over and I totally appreciate the way they take care in handling the common shopper and making them feel really good. I also love the fact that at the men’s perfume counter, if I ask for samples after a purchase, I usually get quite a few and this once again is a good ploy because next time I visit, I usually always buy the sample perfumes and buy them full size. Smart move Macy’s touché’. Also I do enjoy that the parking is ample and that I rarely have to park at the end of parking lot due to excessive cars. This is a good thing and I can say that more often times than not, I don’t visit spots were its a constant fight to find a safe parking space. So remember, if you are in the area, check them out and of course go through their clearance section as many times they mark down items for almost 70% off the retail price and if its yellow tag believe me you will get an addition 10% to 50% off more on top of the 70 already discounted. I have left there with name brands for less than $ 50! Now that is a steal in a legal way of course, try them out and just let them know that you appreciate the service, through Unilocal of in person after all, there is always something good to get from a positive reinforced comment.

I never ever shop at Macy’s but I strolled through to see if they had any basketball shorts that I could get my father for Christmas. It turns out that they did. They had a sale on all of their athletic apparel including Nike, Under Armor, Adidas, Puma, etc. for 25% off. I grabbed my dad two pairs of Puma shorts and two Puma tops. The day after Christmas I noticed they had a coupon for $ 20 off a $ 50 purchase involving sale items. Score! I returned and re-​bought my dad’s gifts using the coupon and also decided to buy some Puma sweatpants and Puma tops for myself. When I went to the counter to use the coupon the sales associate said that the computer was not allowing the coupon to go through when purchasing Puma items. I asked for her to look at the coupon and see for herself that Puma apparel was not written in as an exclusion on the coupon. She said there was nothing she could do and I asked her to get her manager. The manager was more than happy to apply the coupon due to there not being any exclusions written in about Puma. I ended up saving $ 60 with the coupons and $ 40 with the 25% off deal. In essence I saved $ 100 and pretty much got 50% off all of the items I purchased. Yeah I’ll admit it i’m pretty proud of myself.

Bought a mattress a few days ago from here. Waiting on delievery but the women handling the mattress dept was an absolute sweetheart. My husband and i were very pleased with the customer service and cant wait to get our bed. She was very honest and helpful!

I buy shoes here for my wife, for the heck of it. Whenever I come in I see Jola (I’ve been working with her for several years). Jola not only remembers me, but she remembers my wife’s shoe size, her style preferences and always makes great recommendations. A warning here, as Jola is the best salesperson in the ladies’ shoe department, you may have to wait for her, just let the other staff you need to see her. My recommendation is wait for her, I promise you won’t be disappointed and, like me, you’ll be a customer of hers for life.

Losing the edge about sums it up… I don’t see the quality for price. Sorry Macy’s, I expected more.

They lost at least $ 200 from us today due to the temperature of the building. It was 86 degrees according to in-​store thermometers and my phone. We had a bunch of items picked out and it got to the point where we had to leave because it was getting hard to breathe. I feel bad for the employees, but they didn’t even apologize for the inconvenience. You’d think such a large company would address this issue. Every other store we went into had ample air conditioning.
As if that’s not enough, it was very unorganized and the employees were more worried about their private conversations than doing their jobs. The men’s section is a nightmare, and the sample ladies do not leave you alone! If we wanted perfume, we would be in the fragrance section…

I rarely shop here due to the fact the store is bombarded with merchandise that is unorganized. The times I’ve attempted to go in its cluttered, can’t locate sizes or a person to assist. This location does not compare to the oak brook managed location. Poorly managed.

It is fine. Not much. The staff at the Joliet, Il are more friendly.

Not a great Macy’s. Granted, my preferred stores are State Street and Oakbrook and Orland Park is far smaller than both, but this place is a mess! The men’s department is unshoppable. Too many racks jammed with too much merchandise. The accessories are usually disorganized. The ladies lingerie department is quite matronly.
Better to make the trip to another location unless you need something and this is close by.

Another store I hit up as I was wandering. The men’s department is basically a mess. The racks are stuffed, aisles are narrow but the bargains are there if your willing to search. I found a few items at good prices. I did score on Nike sweats, regular $ 45 after all discounts $ 10. Wish they had more of my size but its all good. Decent store, friendly staff.

The Mac counter here is horrible, they never have anything I always seem rush and it look so nasty. I will be going to another Macy’s or just another Mac store.

I went there to get some Christmas stuff and use the coupon out of the Suntimes. The place is spotless and the sales staff was very friendly in the Christmas and scarf area. They offered up boxes and wrapped the items in tissue paper. I ran into a fellow Unilocaler there as I looked for Radko ornaments. I like this store.

Great Deals

MAC cosmetics @ Macy’s Orland location is the only place I will go to have my make up done and it has to be done by Heather S. This girl is talented!
I could not believe how beautiful she made me look not to mention she has a great attitude. She is passionate about what she does and it shows!!!

This store is still a wreck! I walked in and saw the associates at their registers. When it came time to pay all the registers were empty. I walked across the store to find a pattern. I finally found three of them standing by the door. I asked for the price on a shirt because I knew I was going to have a problem. 60 bucks on sale at 60% off is not 30. It’s 24. I really didn’t want to get into it with the little girl. But this is the reason I don’t like coming here. No one is in charge, and nobody cares. So why should I?