Ace Relocation Systems

A.C.E Relocation Systems was recommended by our Real Estate agent. I usually get a bunch of friends/​family together to help me move, but I decided to take a break on this move. My wife and I have a new baby, and it’s kind of hard to plan, and juggle everything with new responsibilities. I’m glad I used them, because they were quick and professional. They took extra care by covering corners in our house with pads/​blankets, laying runners to protect the floors, and wrapping all our stuff with blankets and padding. We also had to close on our new home the following day, and needed them to keep our stuff overnight. We don’t plan on moving for a long time, but if we did, I would definitely use these guys again. Thanks guys!

Our damage claim got escalated (some how) so now we have gotten the floors repaired. Their manager was pretty frank with us, they get scammed a lot by people trying to take advantage of them to get their furniture replaced or get money for damage that existed already. I empathize, but that it still hurts to be called a liar.
Our first move went so well, that my expectations were high. Our first mover (Ricky) was so professional and honest and a really nice person. If you can get Ricky to run your move, you will be well taken care of.
I’ve updated my rating to a 3 (basically the average of my two experiences). Ricky = 5, Mr. In-​a-​Hurry = 1

They were terrific at first. They sent someone to estimate the cost and the guys who loaded the truck were fast, polite and efficient. HOWEVER… They demanded I take delivery at a time that was very inconvenient to me and I was forced to use a storage facility. That cost extra money and they CHARGED me extra to deliver it there. Here’s the relevant info: I shipped my dining room table with my belongings and I found it broken in the storage locker. Also, boxes marked fragile are crushed under heavy piles of boxes. They have told me not to move my things out of the locker or they would deny responsibility for the breakage. I can’t inspect it without moving it to get to everything. These people bury relevant info in a long contract and fail to mention the important points. I paid thousands and they couldn’t fully explain things or point them out. Now they are giving me a very hard time about a refund. I will NEVER use these idiots again.

The guys that came to pack and move my stuff were great. They showed up when they were supposed to and didn’t complain about being there later than expected. NOTHING OF MINE GOT DAMAGED! And I moved across the country… from Florida to California! I highly recommend using these guys!