Apple Store

cannot make an appointment online，called to try to make an appointment still does not work… the lady who answered the phone is super nice， and she called this store and told them my situation：so they decided I could do a walk in with Genius Bar and they are expecting me to come in. I went to the store at 11am, and told the receptionist my situation and he registered my name and phone in the system and told me wait for about 1hour, so around 12pm I got a text massage that my spot will be around 1230 to 1250pm, I asked if I could stay in the shopand wait, they wanted me to walk around the mall again. Even I told them I walked ffor 1 hour and tired the guy still told me to sit outside the store because they need more space. I mean the table I wan sitting only had two people and that table is for six. I really don’t get it, I am spending money here to get service and I cannot even wait inside the store?! This is so ridiculous, this is the worst experience I ever had.

Check in today at The Genius Bar in Apple Store in Florida Mall. Got attended by Alejandro Flores. He is very awesome he explained everything to us. He even went step by step on how to activate iCloud. My daughter had a brand new reconditioned Apple phone the same gigabyte. Thanks. It was awesome. He is very accommodating and answers all your questions. I would definitely go back here and look for him.

5 Stars for a Genius Bar full of geniuses (who use black magic). (I’m only kind of kidding about the black magic.)
After having spent hours on the phone with my work’s in-​house Help Desk, I was told to go to the Apple Store to see if they could fix my MacBook Pro (it had gone on an indefinite strike– something about «long hours» and «a lack of 401k contributions»).
After having realized that an advance appointment at any of the Apple Stores in Central Florida would have me waiting over a week, I decided to brave it and arrive at opening for a coveted walk-​in appointment. I made the mistake of starting at the Altamonte Springs Apple Store (which I now know is much smaller and has only one tech who can work on laptops). Realizing my mistake I high-​tailed it to FL Mall (I was clearly desperate) to grovel for a walk-​in appointment. Luckily they had one for 2:55 that afternoon.
2:55 came around and Brian was assigned to me. From the moment he came over he was nothing but pleasant and accommodating. I never felt rushed and never got a hint of exasperation while he was dealing with my computer (and my questions about his personal history. I’m what the French like to call, «inquisitive»…). After a while, Nick came over and began to help as well. I noticed that this heightened level of customer service wasn’t a fluke because Nick was equally friendly and attentive. He spent quite a bit of time trying to figure out what was wrong with my computer and eventually he succeeded in finding a work-​around that made it usable once again. I’m pretty confident he worked out some kind of nefarious deal with the devil in order to make my Mac function again, despite his effort to hide it with a constant smile and a great attitude. I hope he won’t miss his first-​born child too much.
I was also excited to see the level of collaboration between the techs. At some point I had a question about a function I wished was available on Apple computers and Nick stopped Will (another tech) to ask if he knew a way to get that function. Will conjured some magical spell (no deal with the devil here– I’m convinced he’s just your run-​of-​the-​mill wizard) and came up with an answer, talking me through the steps. This wasn’t even dealing with my main computer issue, but they saw an opportunity to help me out and they both took it.
I hope these guys get a big high-​five for making my day. (Which was a real challenge, by the way, given that my day consisted of walking around FL Mall for several hours waiting for my walk-​in appointment time. ~shudder~ so many tourists… so many crocs…)

I had an issue with my cell iPhone. I made an appointment the night before. Eric was my genius for my iPhone repair. He was awesome.
Eric tested my phone and we repaired it. Another customer pulled him away for a bit but he handled it like a champ.
We chit chatted about where we were from. (No one appears to have grown up in Orlando).
Great service nice and fast.

Love the Apple Store. Bought my I-​pad here, all of my I-​phones and I plan on buying the I-​phone 7 I bought my I-​pod too

Expanded store since where it was before. A lot more breathing room and there’s always a ton of employees which is helpful. The Brazilians love Apple and they can get annoying but besides that it’s cool. On prime days of the year it’s impossible to shop so I would skip that and shop online.

I had the most attentive and helpful experience EVER while shopping at the Florida Mall Apple Store. I was blessed to have Meredith Wozniczka as my advisor while purchasing an iPad Air 2 and accessories.
First; I was IMMEDIATELY met by an advisor at the entrance who documented my interests. I was told it might be 3 – 4 minutes before someone could help me. It wasn’t a minute until Meredith appeared and already knew which products in which I was wanting to evaluate.
Meredith steered me through the options with utmost consideration for my needs ensuring I had the iPad that met my biz profile without overselling me memory above the requirements.
I’m in love with this diva of tech. She so patiently went through the Apple pay process when my registered card was declined) I have since learned Apple Stores are a target for fraud; not their fault by any means). We got the payment sussed out which included a rather lengthy wait of me calling my CC company). Always good they’re watching!
And then Meredith made certain I got the iPad up and functioning before leaving the store.
Meredith, love you and keep up the great work! Rock star of Apple:)
Cheers,
Charlie

It absolutely REEKS in here. Sweaty, shitty, cat litter. It’s disgusting. I had to leave the store with my daughter hiding half her face in her shirt, throwing up in her mouth.
The store is so packed that it’s 10° hotter than the main mall. It has been this way for years, and there’s no reason not to have invested in better air flow in the store by now.

Totally professional, knowledgable, empowered employees make this store and excellent place to shop!

Had a great experience there. The store was busy, and rightfully so, it was after 5pm. However, I was greeted by the gentlemen at the front, and had a very smooth transition to the next step. The manager, Luigi, was very kind and helpful. I will be sure to return here for any of my Apple needs.

This particular Apple store is always super busy… I’m definitely not a fan of being crowded in when I’m trying to look at something…
The store does have a large layout, but there are always so many people in here it’s hard to move…
The service here is good if you don’t mind waiting… Set up an appointment if you know what you need… Unless that is you like the agony of waiting.
This store is okay if I absolutely must get something here, otherwise I’ll stick to another location.

Busy! Busy! Busy! I’ve been in a lot of Apple Stores and I have to say this is definitely the least favourite I’ve ever been in. Not because of rude employees or bad service, just simply because they are always so damned busy!
The store is so crowded that moving around is a challenge. Want to look at a new product? Yea, you’ll probably have to wait for several other people to finish looking at it first!
It’s a really large, sleek, nice store. Apple products everywhere. But again, way too crowded.
I can’t stress this enough: MAKE AN APPOINTMENT! Even with an appointment, I still prefer the Apple Store over at Millenia Mall in O-​Town. Yes, it’s crowded too, but not nearly as badly as this one.
Take a look at all the people:

The more Apple stores I visit, the more discouraged I get about remaining loyal to their products. Without an appointment, it is virtually a waste of time to make the journey to this branch within the Florida Mall. Once one of the service clerks realized that I was a customer and not just a lazy fellow employee* being a complete slacker, I was placed into the queue to speak to a sales person, a practice I seriously dislike about Apple Stores as I have to keep explaining my situation to multiple people, I was approached by a young female sales person. Though many venturing to the Apple Store come in with a vague idea of what they want, I did my research and knew precisely what I wanted and in which size. My only question related to memory size and processing power. However, when I communicated my intentions of purchase, the clerk turned on me and flat out asked me «Why? What exactly are your computing needs? Why do you think this is what you want?» Never in my life have I had a high-​school-​aged store clerk question my needs as an adult, and quite frankly I found the situation insulting and appalling.
Being an Orlando local is actually detrimental to shopping at this particular location without contacting your financial institution. Two of my credit cards (with plenty of space for a big ticket purchase) were declined, and the clerk assisting us said that even if we were to contact the bank, they cannot and will not run the same card twice as credit card fraud was a large problem at this particular mall. I asked to speak to a manager about the situation as I felt it was completely unacceptable for a store to willing process international financial transactions without a hitch and then tell as local shopper that their purchases are more difficult to make. After we finally got the purchase sorted out, I asked to getting a new battery for my iPhone 5, as the serial number on my phone was eligible for their battery recall. Instead of our clerk assisting us, she handed us off to another queue manager, to make us wait for ANOTHER sales person to assist us which is nothing short of ludicrous.
Of course, while we were waiting at a table full of people for the one guy available to handle our query (despite at least 20 – 30 blue shirts being on the sales floor), the power went out in the store, and in the entire section of the mall. Instead of having anyone tell us that we should calmly and patiently wait outside, the sales team flocked to the merchandise walls as if all the shoppers were about to loot the place because the power went out. We sat at the table in the dark waiting for someone to give us direction for roughly ten minutes, before I got up to ask someone what we were supposed to do. Instantly, the clerks guarding the merchandise put their hands up as if I were about to rush the wall display and start taking things. When I asked, «Should we stay here or wait outside because no one has instructed us as what to do,» the sales girl scoffed and pointed to all the people filing outside. For having just dropped $ 2,000 on a brand new MacBook Air, my business was not feeling particularly appreciated.
I know that the management will not reach out as they have a steady flow of resort area tourists fueling their bottom line, but as a local wishing to support local businesses, I left feeling like I was slapped in the face. Also told there was nothing they could do for me in store to replace my phone battery on the same day. I’ll make my appointment at different Apple Store and take my business somewhere it will be appreciated.
*Note: Do not wear jeans and a royal blue shirt into any Apple Store. Other customers automatically think you’re one of the Geniuses and start asking you random questions.

The staff is always willing to assist and ask questions which is nice! Today they even were able to check when I’m eligible for an upgrade with my carrier which I didn’t know they were able to do.
I gave 4 stars because every time I make an appoint with a Genius Bar (this is every Apple Store I’ve ever visited) I’m always waiting a substantial amount of time, despite my appointment. It’s nothing major like half an hour but enough to where it’s noticeable.
I would recommend this store though!

The staff is super great here considering how busy they always are.
When you first walk into the store, you are greeted by at least a couple of Apple representatives. They inquire about why you are visiting and quickly get another representative to assist. I came here for an iPhone upgrade and it was a wonderful customer service experience. While I was waiting for my new phone to charge, Edwin was kind enough to answer all of my questions. They really made me feel like a valued customer.

Not a good Apple Store. Staff was not knowledgable in simple product questions. Help was hard to find, even though people were standing around.
One employee told me they didn’t have a product in the store– then I looked around for a few moments and found it with a slight bit of effort…

The mecca of Apple products. This place has it all — from MacBook Pros to iPhones. You can even get your cracked screen or battery replaced. The store has plenty of iOS and Mac OS X devices for customers to try. I have always been greeted with a friendly face open to help.
My go to location to get Apple products!

Apple Store Florida Mall, Orlando Florida (a few years ago)…I had no idea this store existed until I was taken there by a «friend.» It was my intention to purchase a MAC that evening with a 27″ screen and an i7 processor.
Pro’s
iMAC computer with 27″ screen and i7 processor, in a box, brand spanking new, and in my hands. (for only a moment)
The fact that they had a better selection of stock that I have found in any other apple store since.
Knowledgeable, yet normal employees, which isn’t always the norm.
Con’s
Cost!
Location with respect to my home… over a 50 mile drive and this was the nearest location
Summary–
After spending a great deal of time in the store, I made the decision that I was going to go ahead and make the purchase.
The reason I did not walk out of the store that night was nothing to do with Apple, it was my bank’s policy that if I made a purchase that was larger than usual, they would freeze my card first and ask questions later. Novel concept, but embarrassing, none the less.
This store, even though at a very large touristy mall, seems less chaotic than the Tukwila Mall (here in the Seattle Area) location. There are fewer employees, they did not treat me like I was completely incoherent and unable to comprehend that this stellar piece of machinery was the absolute best and they were able to answer each and every question I asked without condescension or attitude. (That’s more than can be said for my EX-«friend» whose great genius and towering intellect rivaled the Gods and is truly a legend in her own lunatic mind). But, I digress.
This store is highly recommended, clean, less chaotic than other Apple stores, more organized and more stock.

Poor poor poor in costumers service I was there twice and by casually I was attended by the same guy I asked for help that same day I was leaving to my country he do not understand my need and mockingly does not care
The only thing that I need a that moment is for change my iPod 4generation and this guy said to me that I need a appointment that’s was at 5:45 pm and the next appointment available it was for 9:10 pm my flight in the airport it was for 8:00 pm and he doesn’t worried about my situation
For this situations apple have to be flexible with the clients but this guy don’t know about special needs
This is not good for apple like as steve jobs said «why this person is working here» but maybe they don’t care about costumers service
I’m going to check the name of this guy to made a complaint at Apple company because is a bad image
a person who not taking pride cant work to the public in costumers service because he don’t help to the people and Orlando fl is 100% tourist and he don’t care about
One thing is you know about Apple system and another is costumer service
I insist this guy is not good for apple store located at Florida mall

I’ve been to an Apple store or two, and this one was the worst by a mile. However, it still gets four stars, because my wife got a free iPhone replacement.
Yeah, it took over an hour to get visited by a technician. I echo the sentiment below: MAKE AN APPOINTMENT if you’re coming here with tech issues.
A little unclear guidance from our first point of contact had us sitting wedged between groups of kids frenetically playing games on imacs.
Overall, could be better but could’ve been a lot, lot worse.

Schöner Apple store, habe mir das neue i Pad Mini angesehen. Bin begeistert. Es ist leicht, klein und schnell.
Wie zu erwarten wir man hier freundlich und kompetent beraten.

Ein typischer gestylter apple shop :-) in der riesigen Florida Mall :-)
Viel Personal auffällig viel :)