Microsoft Store

Francesca was such an amazing help to my wife and I. She helped us to understand our interest and our options. We purchased a Surface Pro 4 bundle and a surface 3.
She took the time to explain each feature and even sat down with us and helped us to «get started on the right foot» — even though she had to stay an hour after her scheduled clock out time to do so. We felt very grateful for her guidance and friendly demeanor. We couldn’t have asked for a better experience. =P THANKS

Awesome store. The employee who helped us was knowledgeable, helpful and friendly. He acted like a real person. He answered all of our questions about the many different phone models that Microsoft has out now. He helped us with covers, and even offered to setup the phones while we were there. He went back and got us soda and water and treated us like human beings, and not mere walking wallets who are intruding into his break time. Excellent job, beautiful store, and great products. This is as good as it gets.

This store is horrible. So I updated to Windows 10 and my computer crashed. Was working fine until the update. Download the software and BAM no more laptop. Took it in to the clown bar known as answer bar and some black guy dressed in a jersey said he’s ready for me. Unprofessional start. Then some guy said he could help me. Told me it’s a hardware issue. I said how is that when everything was fine before. Because it’s Microsoft they get upset with reality and if u blame them for anything. Because it’s true they get upset. So he told me to calm down. Which I was at that point but I told him I’m Italian we speak passionately. Then he walked off and called that same black guy like he was supposed to scare me away or something. Long story short their software crashed my laptop that’s brand new and had NO issues before I updated it even on forums it says it’s happening a lot with people. They are VERY unprofessional and would rather try to intimidate a customer instead of fixing a problem their OS caused. So just avoid this store and Microsoft. Stick to apple and stable OS.

Great store. Always helpful employees, good layout, and clearly built to let customers test and play with products before buying them.
Only thing that would make it better is a bigger Minecraft display.

I walked into this store with my daughter because she wanted to look at the computers and play a demo game. I couldn’t figure out where the games were thanks to the horrible touch screens and confusing layout. An employee walked over and I asked for help. I said my daughter wanted to play a game and the girl said the games don’t do anything, you have to download it. I said the touch screens are horrible. She got snippy and rude and said «why are they horrible?» I said because they are confusing and don’t take you to where you want to go. She snapped, «do you have a touch screen phone?» I said yes. She said «we’ll it’s exactly the same.» No it is not the same. The customer is ALWAYS right, that is customer service 101! Do not shop here unless you want a heaping dose of attitude from a snotty 20-​something making minimum wage.

Service well above average and Daniel Os fabulous even threw in an hour of personal training, I’ll be back!

I see here few reviews that compare Microsoft store vs apple. I’m using devices from both stores.
First, the staff in both stores is super proffecional and friendly for the most part.
Apple have huge store and a LOT of employees but even if the store is not so busy, you need to wait till a particular specialist will get to you, send you to schedule a meeting, wait for couple of hours for your meeting and than you’ll be taken care of.
I can understand the waiting if the store is busy but it wasn’t. Oh well. My problem with the devices always been solved tho.
In Microsoft on the other hand, every time I got with an issue, I’ve been taken care on the spot. The staff (a nice guy named Daniel) did everything to solve the problem I had with my PC. It’s amazing how much patient he had.
I visit the Microsoft store several times with different computers and always got the best service I ever had.
People like Daniel, David and some more I can’t remember are more than happy to be there for you.

David is the best employee in the store, very helpfull and he make sure that my computer gets the updates necesaries. I’ll definetly be back. Thanks Microsoft for hiring David and the rest of the employee were good too.

Horrible knock-​off of the apple store. The only thing that matters here is the Xbox portion of what the have to offer. Usual many more employees than guests. Of course, I am an Apple guy so I am biased. It just seems a shame that Microsoft seemed to «borrow» the concept from successful Apple.

Service and support before and after sales are above average and consistant. Would highly recommend a visit!

am writing to express my displeasure and embarrassment after my visit to the Microsoft store in the Florida Mall in Orlando. I had requested a consult for a problem I was having with the Microsoft 8 software upgrade on my work computer. As I was explaining my difficulties to the employee at the Help Desk he continually interrupted me to tell me that he couldn’t help me. As I had not finished explaining my problem I asked him (and I will quote exactly what I said), «Will you allow me to explain what’s wrong with the computer and stop interrupting me before I finish my sentence?» The employee then excused himself. After several minutes the store manager, Scott, approached me by saying, «Excuse me sir, I’m going to have to ask you to leave.» I informed the manager that I was just waiting for assistance with my computer. He insisted that I had to leave the store and when I asked why, his response was that I had used inappropriate language that made his employee feel uncomfortable. There were several other customers sitting alongside me and I referred to them to see if they heard me say anything inappropriate to the employee. The store manager was relentless and continued to request that I leave the store. I picked up my computer and exited the store.
If reading this does not raise some major customer service red flags, then I don’t know what will. Not only was that an extremely embarrassing experience, but one that left me wondering if other factors might have been at play in my experience. As I searched the Internet for reviews or other customer comments regarding this Microsoft store and Microsoft stores in general I came across several sites related to discrimination.
I, myself, am in the customer service industry. I believe that excellent customer service should be the primary goal of any company as you never know what you leave the customer feeling on the other side. In my case I was left to wonder if a customer service policy is even in place among Microsoft stores and was this a matter of discrimination? The fact that a customer is leaving a store contemplating that rather than the pleasant experience they should’ve had should be of great concern to your company. I have never experienced this at Apple. This will definitely push me to your competitor for my software and computer needs.
After placing a call to your 1800# three times, a representative was finally able to direct me to this email address for customer comments. She informed me that I should be contacted within 72 hours.

#Yelp100 Well, the Microsoft store seems really familiar to me, CAUSE IT LOOKS LIKE AN APPLE STORE!
But I’ll give 3 stars if only for the xbox section and the free play xbox they have setup.
If you need stuff and want to try it out first, this is the place to go, but look online, the prices seem high.

i kept wondering if Apple is going to sue Microsoft for ripping off the Apple Store. I guess imitation is the greatest form of flattery? Anyways, the store itself is pretty cool. There are kinect stations at the front where visitors can play with the Microsoft Xbox Kinect. Throughout the store, much like at the Apple Store, are various lap tops, ultrabooks, tablets, etc placed on wooden tables for you to look at. No sign of the Microsoft Surface tablet or Microsoft 8 yet (as of October 2012)