Apple Store

They are so super nice here, even when they are busy. They couldn’t help me at the Genius Bar because I got there too late and they were already booked for the day but they were genuinely happy to help me out and set me up for an appointment the following week.

Wow! This is one big disappointing Apple Store! I came in to buy a product and I could tell this would be a bit crazy. This place was JAM PACKED with people. To match that was a plethora of employees. Yet, not one helped me! Yet, very few helped others. Many of the employees here were slacking off! And that slack ranged from a «Zone Outter», to two employees chatting, to a person (I witnessed) messing around with an iPhone on display! As Gob from ‘Arrested Development’ would say, «COME ON!!!». I was half tempted to walk out, but lucky me I was able to find what I needed ALONE and pay through the Apple Store app. I walked out and went straight up to the Microsoft store. I was greeted and acknowledged at the Microsoft Store several times. And Apple wonders why more are starting to choose Microsoft (and Google) over them! I would truly avoid this place if you can and if you can’t, then I would recommend going to the Apple Store in the Florida Mall!

Ugg… Just another Apple store where you have to wander around and guess who can help you and how you can pay for a simple cable. I am just getting tired of it… Can you please just put in a frigging register or two so I know where to go to buy something???

C’mon, I need an appointment to go to the store? That’s dumb. There’s not much else to say. Get more employees and deal with more people or open another store. That’s one big reason I refuse to switch over, although I’ve had to deal with them plenty with my wife’s phone.
I do like the few training sessions that my work set me up though. Very helpful.

Staff was rude and not helpful. I needed a simple cord swap and was told to wait an hour. Not a hardware issue. From a customer service perspective I would give this a negative star.

Was ready to buy an apple watch and time to replace my air laptop. Came in and watched 3 others who came in after me get service, and then they took my name and I was next, and I watched two more people get service. Did not seem to interest anyone till I was walking out. Guess this apple store does not care about selling or service. Will complain to apple inc and find a store that actually wants my money. Don’t waste your time with this store

Not sure why this place is always packed.
1) It is near impossible to get an appointment for the «Genius» Bar on Saturday
2.) When you do have an appointment, you are forced to wait and wait. what’s the point?
3.) Customer service is terrible.
All they want to do is have you upgrade to a new phone and pay out the ass instead of fixing your one year old device. I have had it with you Apple. Goodbye!

Hello!!!
I have a couple of questions:
I recently bought an apple watch sport 38 mm and i am wearing it to workout but, it does not feel too much confortable on my wrist… The small case it’s been hurting in my wrist bone
I took the guy recomendation, but, maybe it was the wrong one…
So…
1.- Could i go and change it?
2.- How much i must pay for the difference of the 42 mm?
The final price of mine was $ 372.xx!
Thanks a lot! I hope you could help me…

The Apple Store has always been customer focused and has plenty of devices to try out. I came here because my iPhone had issues and they resolved them extremely fast. Definitely prefer this location over the Florida Mall location.

Super busy, super crowded… service sucks balls… i scheduled to bring my phone for repair, there is no where in the store indicating or direct to checkin for appointment… I politely asked one of the guy (big, bearded, tattooed wearing a backward cap, gangsta wanna be jerk) where to checkin, he first ignored me and later told me «i’m helping some» and turn his back to me. What kinda service is that?!! Where’s the supervisor?

There has been a change in the customer service at the Apple store. I’ve been a customer since 2007 and I seen a recent change unfortunately negative. It was not a busy day at the store. Attitude was ridiculous. Cracked screen with apple care-«you can come back Friday.» This would be five days out. Instead of taking care of the issue replacing the phone would have taken them less than 10 minutes. The company employees are arrogant.

Nice store… people at the front helping you with questions and taking care of your customer experience. The warranty process is very smooth and the stuff is very friendly.

So I found out the hard way that certain Macbook Pro models have a known issue wherein the heat from inside the chassis can cause weld issues over a period of time, causing the machine to go tits up when you least expect it. This is a work machine for me and my only means of being productive, so after determining the problem and finding out that it will be fixed for free, I went online to get an appointment.
The first available appointment was for a WEEK AND A HALF LATER. That’s just crazy. So I called someone I know, an Apple employee, and asked what my options were considering there was no way I could wait 10 days to get this in for repair. He said they had a relatively new walk-​in queueing system, so I could try to go in as a walk-​in and get help. I did just that, and after a 90-​minute drive to the Apple Store, I gave my information and was told that the current walk-​in wait time was about 8 hours.
Thankfully, they had implemented a text messaging system and the employee told me that when my time slot was approaching, I would get a text message recommending that I come back to the store. So I got some lunch and went home and started setting up a temporary development environment on my (ugh) Windows desktop. Eventually (only about 4 hours later), I got that text message. Gathered up my gear and drove all the way back to the store. I arrived, waited a little while for help because they were obviously busy, and when I got to talk to someone, he told me the news that I SHOULD have been told before I left the first time: currently, the queueing system sends that text message at a predefined time — exactly halfway to the expected time. So with an expected wait of 8 hours, the «come back, you’re almost up!» text message will be sent after only four hours.
It was a new system, I get that. And for more «normal» wait times like 30 minutes, saying to come back to the store after 15 minutes makes sense. But coming back 4 hours early for an 8 hour wait does not. So it turns out I had a LOT more waiting to do, but I wasn’t going to drive all the way home and back again, so I sat in the mall like a weirdo doing nothing until I just decided to sit at a bench in the Apple Store and wait for my time to come up.
Now, once I got to where I was talking to someone, things picked up quickly. I dealt with a couple of people due to the severity of the problem, and they were very understanding as to the importance of the machine to my livelihood, and they apologized profusely for the wait system, which clearly still has kinks to be worked out.
I ended up getting the laptop back slightly ahead of schedule, and someone sat with me while I verified that everything was working as expected. The fact that it happened to be a free repair (with a $ 600 price tag canceled out) certainly eased the pain for me.
While I was there, I was going to pick up a BT keyboard, but after the guy went to help someone else, I realized that it was going to be more trouble than it’s worth to find someone to ring me up, so I decided to just buy it online instead.

Only reason it’s not 5 stars is location. This place can get VERY busy, right up until the time they close. Best to get an appointment or you will be waiting a long time to be helped.
They helped me with my Apple watch try on and were very accommodating with not only that, but choice of a case for my wife.
As usual, Apple does customer service so very well, this place is no exception.

Don’t waste your time.
Place is packed w Apple wearing shirts but no one available to help you. People working there in the front of the store don’t even know what the back «genius bar» situation. Is !!! Many many Apple wearing shirts to SELL you new products but no technicians available to help w a cracked screen. Apple YOU really need to get your act together !!!

This is probably one of the best Apple stores in Orlando area. They are very busy, however, if you are lucky to grab an assistant, every single one of them is helpful and very patient.
I am very disappointed with the fact that despite having a set appointment time, I had to wait for 30 minutes.
I was greeted and directed to the genius bar, but it’s not appropriate to keep customers waiting for so long. My doctor does better that this!

Fellow Unilocalers,
1.5 stars
1 word describes this place. Chaotic! It’s a zoo in here. Everyday from open to close. I didn’t have a good experience, and after this first visit I really hope I never have to have an issue repaired with my iPhone, or any apple products for that nature. First time I showed up. They looked at me like I was crazy to not have an appointment. My fault for not having a clue that I needed one. So I rescheduled for a different and made an appointment. Even with an appointment, you have long registration lines. I waited. It’s a big Cluster F. Then I was seated at a table waiting for a tech to come talk to me. The tech was stopped by a few people on his way over to me. Finally he arrives. He takes my phone for a few hours which I was expecting. He did also tell me it was a huge possibility that they would delete everything on my phone. That if I want to reschedule I should after backing everything up. At this point I was so over it I took the chance in them deleting everything. Thankfully it didn’t get deleted! Now about 3 hours later I return to pick up my phone. And there is another «I’m here to pick up my phone line about 20 people deep» I waited, impatiently. Thinking. «just give me my phone!!» I finally get it. The process is so broken! They need to change this. I love my phone but the thought of having to come back to the Apple Store frightens me!
I’m not even sure it’s ¾ the people in the store are having a service done or if they just want to be around other Apple users. It sounds like a joke but you need to come here to experience what I’m saying. If your a patient person maybe you won’t lose your mind here. But if your a businessman or in a rush of some sort. I suggest you go to your phone provider and just order a new one.
Chaotic! What a stressful experience. Thankfully the phone is fixed. New iPhone 6+ was purchased with a defective screen that was lifted. No problem it was covered under warranty. I need to protect this phone so I don’t have to come back to the Apple Store.

I walked in at 4:30 on a Thursday to get my phone fixed because it had a cracked screen, was told to walk back to a tech with an ipad. After I had told him that I needed this repaired, he told me I had to make an appointment for Monday or come back at 9:30am to get in line the next morning. I was so deflated, with my phone broken and only getting worse, and my hours drive there with traffic, the last thing I wanted to do was come back the next morning.
So Friday morning I got up and made my way back to Millenia. Got there and ended up hanging out at Starbucks because I got there way to early (I come from Hunters Creek, and was planning on traffic). 9:30 I made my way over to the store, no one was there yet as it got closer to 10 o’clock groups just started standing in front, again I thought «Oh no, I am now going to waste half my day waiting around.» The security guard, called me over and said you stand right here, I saw you waiting — I couldn’t believe it! I was so relieved, I made my way into the store when it opened and 50 minutes later my phone was fixed!
I think apple should leave some spots open because cracked phones are no joke, I kept getting glass shards in my fingers when I would try and pick up a call.
The reason it got 3 stars was because of how great the security guard was! He was great and truly more than a security guard, such a great apple employee — if he would only train some of the other staff.

Today I came in to purchase an AppleTV. I had done a bit of research, but had never seen the product in real life. I walked to a random team member in the iPad section and he knew exactly what I needed to know about the product.
We talked for a little bit about the tech specs and features. Taking some time to go through the menus to get me better accustomed to it.
I sort of loved it! :) So, I bought it right there and then. Plus a HDMI cable.
In the end they were so welcoming and made the process so easy. I was in and out in less then 15 minutes.

This a solid three star place. I like me some tech stuff, and this store is full of it. By full of it, I mean people, computers, mobile thingys, and tourists. This store is always bustling. I come here often for warrantied tech repairs and last minute tech purchases. The store’s business team does it’s best to help with last minute issues.
In the past I have had the annual one-​to-​one membership (it’s $ 99 with a Mac purchase) and that provided some great hands on training in Apple hardware. The instructors were very skilled and very nice to all the participants with varied knowledge levels. They made a point of listening and demonstrating their answers using the hardware products. They took all questions from attendees with out getting snarky. That’s pretty cool.
Like many locations, this store is loaded with people and sometimes the general employees can come across a bit nonchalant. They probably find the hordes of people with tech issues that are waiting to see a «Genius» at the Genius Bar completely overwhelming (like a scene from The Walking Dead). I’ll say this… even with an appointment you’re going to have to wait a while. Mostly it’s about 15 minutes, but on a bad day it might be an hour.
I like the diversity of staff at the Apple store, it looks like they represent their commitment to diversity through their staffing. Hopefully they hire a few more genius staff to keep the appointments flowing a bit better.