AutoZone

Horrendous customer service. Four employees blew me off until a fifth employee directed me to a sixth employee, who then asked me to wait as he saw me approach. When he came back one minute later he had trouble using the store’s search function. Never thought I’d have to jump through so many hoops for a single part.

Decent store but the employees are pretty useless at helping out when you need assistance.

I usually come to this AutoZone because it’s near the rental car office I work for. However, I didn’t have the best experience when I came in this past Friday. I approached Felix, a wonderful gentleman, he was one of the managers. They were absolutely swamped, so he handed me over to another gentlemen so I can get a new battery for one of the company cars. This guy was so rude, unprofessional, and treated me as if I’m the reason that’s making him work that night. He looks like a caveman too. To make the long story short, he did not «find» our company listed in their system, yet I go there almost every two weeks? «I know more about batteries than anyone else here». Ummmmm, great for you, I remember when asked. Anyway, He didn’t do anything to help speed up the process and get me the new battery that I need. «I’ve been here for 5 years» was his reason on not finding the company In the system. I have no idea what that comment has to do with anything; I don’t care if you’ve been there for 5 days, just get me the battery that I need! After 20 minutes of frustration, he contacts his manager and SPEAKS IN SPANISH WHILE NODDING HIS HEAD. Really? I knew exactly what he was implying. It’s now been over a half an hour and I still don’t have my battery. I approached Felix once more thinking he can save the night, and he did because he found the company information. «I was going by the books» said the caveman. Yeah, whatever. He was rude and lacked customer service. Because of him, I’d prefer going to another AutoZone instead of this location.

Super helpful staff! I needed a new headlight and they helped me install it, and even offered suggestions to clear up my foggy headlight covers.

Horrible customer service, may have the part you need in stock even if it’s not on the shelf. Will not hesitate to lie to you of they think they can get away with it. (I.e., the charging system machine is being used by another customer if it’s not…)

Auto Zone is great for accessories for your car. A little over price on some parts, but always have what you are looking for. Be in the Zone!