Bright House Networks

I just moved and «upgraded» my Brighthouse internet connection. However with this new system we lose the internet for a minute every hour on the hour. This bumps the children off their games and forces us to reset many connections, like our smart tv, a few times each day. When we are working online at home we get bumped off webpages and lose work.
Five service calls, two missed appointments (I waited for hours each time), one service person who gave me a fake phone number for follow-​up, and hours on the phone before they admitted it was their equipment and there is nothing they can do. No solutions. Just live with it. I’m looking for an alternative.

WORST CUSTOMER SERVICE EVER! IF you have hours to waste on the phone and wait then call these bright people. What a terrible company.

If you live downtown, or even further out, listen to me: all you need is Internet from these people. The get a digital antenna in your window and use a product called TabloTv — organizes beautifully all of the HD broadcast channels in a guide that is familiar to you and is a DVR that you don’t have to rent from these people!!! Need ESPN, CNN, AMC etc??? Get SlingTV for $ 20 month. All organized on Roku platform. The signal is BETTER!!!

I’ve lived in the Orlando area for nearly two years and have not had a problem with Bright House at all. The internet has always been reliable, the basic cable is decent, and the customer service has always been great.
Bright House has helped me move, change plans, and even fix my remote when it stopped working. I had to bring it into a location, which they take them at any location, and they quickly gave me a new one — no questions asked, no account lookup, nothing. It was quick, easy, and painless. (I took it to the S. Semoran location.)
I don’t use their cable anymore, just internet, and it’s perfect. It streams quick, it’s reliable for work, and it very rarely disconnects. It has disconnected maybe 4 times in the past two years I’ve used it.

We’ve been customers for probably ten years or so and the service has been reasonable. We’ve had spells where service has been less than good and getting a solution often takes so time. In my experience, the problems we’ve had involved equipment/​lines outside of our house.
My internet speed is very good.
Customer service is pretty good at wanting to help, but if you have a technical problem, it can be frustrating trying to get it solved.
The price is outrageous and we’re seriously considering alternatives, but getting tv and Internet service is just a crap shoot. Everyone wants to promise the world, sign you up for two years and then jack your rates after one year. No one does a great job in the cable tv space but BH is probably one of the better players all around.

Internet service was just OK, paid for 16mb, I barely got between 13.5mb and 14mb. The modem they provided has Wi-​Fi locked out and if you want them to un-​lock it, you have to pay them a monthly fee to have them access the modem remotely to un-​lock wi-​fi!!! That is just insane!!! We actually had to hook up a wireless router to their modem for wi-​fi access at home. The other issue was their cable TV service and their DVR Boxes. These cable boxes are super slow and outdated, the menus are not very user friendly and the DVR software is very clumsy and can never organize recordings by priority as well as other services. Additionally the cable box would randomly shut off and reboot/​update at any given moment. The worst issue for us was the random lag times issues while using the cable box, there were times when we had a 10 – 15 seconds of wait time for every button press on the remote for anything between changing channels to FFF and Play, very annoying! We just finally got U-​verse Gigabit service installed and could not be happier, it cost less than BrightHouse and we get a faster internet connection and better, faster, more responsive cable boxes. Brighthouse needs to either lower their prices or simply re-​vamp their whole system infrastructure if they want to keep up with the competition. My recommendation for anyone looking for home services is to look elsewhere other than Brighthouse, I wish I could only give it ¹⁄₁₆ of a star!

Customer for 4 years. I just canceled today. Go with Uverse, Century link, Direct TV or just about any other cable provider over this monopoly. Customer Service here is a joke.

One star! How much money do we pay these clowns each month? Just for them to give us a 4cent remote control? I have dish and b house. Dish blows the b house product, service, quality, cost out of the water. Well done dish. Wish I could have a refund and give all their crap back to them. And go back to dish.

I am simply amazed at how bad Bright House is. The only thing they have going for them is the fact they sealed up the market somehow blocking competitors from coming in. I was told that if Bright House was in an area they are the only ones that you can get service from. This is a travesty to the public. There is no competition on service providers so we are forced to endure the substandard service they provide. It is time that we force them to fix their issues.
I have been in Orlando for right at a year. Prior to moving here I lived in Guadalajara Mexico. I was shocked coming here and finding that there was no fiber optic internet in Orlando. Is this town that technologically challenged?
I have only had the opportunity to deal with BH for my services. I have always paid for the 45 MB internet after continuously having bandwidth issues I started doing periodic speed checks. The fasted recorded speed over a year was 17.8 MBS. I spoke to BH about this and their reply was you are paying for «UP TO 45.» I told the sales rep that in my speed log I have 45 and 50+ but that was when I was with another carrier. Prey tell me why there is not a better service in Orlando.
I told the sales person if that is the case and I only get 15 that is what I want to pay for. So he down graded my service. What I expected was to still get the 15 that I have always gotten. Well that is not the case. For some reason I only now get 2 – 5 MBS.
That have oversold the bandwidth in the markets and we are paying for it. To me this is fraud sell one thing and then throttle the bandwidth down so much that you can’t get what you pay for. Google fiber or AT&T’s ADSL needs to come to orlando and they will put BH out of business. So if you are looking for a place to live in Orlando look for a place that does not have BH for services.

If I could give this company zero stars, I would. The list of problems I’ve had over the years is so long, it wouldn’t fit in this thread. Finally, after moving to a location that allows another service provider, I was able to drop bright house. In doing so, I made three appointments for them to come pick up equipment. Nobody ever showed up. So eventually, I drove the gear to the customer service center on south semoran. The woman behind the counter literally said zero words to me as I placed the stuff on the counter. I said my good riddance, and I was finally rid of this joke they call a company. I truly hope that you find a better way to wire your home with Internet and cable. Avoid dealing with these people at all costs.

Bright House, like most cable providers, has a very well deserved poor image.
However there are some bright (hehe) spots.
When lightning zapped my modem today, the nice tech support guy in Bangalore couldn’t fix it by remote control. He sent me to Gus, a local CSR, who said I should just take my modem, connector, and power cord to the Semoran location and they would swap it for a brand new one.
I drove there expecting the worst.
I found no line, and a very courteous associate who spoke English (rare in this part of town) waiting to help me.
I was out in less than ten minutes, problem solved.
Your results may vary, but they treated me right today, and no one tried to upsell me!

Maybe the fact that I find no network listing for Goldenrod, tho the BH map shows the area is a dead giveaway. They actually deserve NO STARS! Their $$ and (limited) technology is evidently aimed at businesses and big spenders. Meanwhile, we minimalist TV watchers/​internet users SUFFER along with wifi working about QUARTER TIME and the TV HICCUPING or FREEZING!
Tried to reach them online at their advertised site, guess what!?! YOU GO IN CIRCLES AND WAIT LITERALLY ALL DAY! Nada feito! Can someone give me a better solution for minimal TV and wifi???
We are fed up paying $ 100+ for NO SERVICE! BJdP

Stephanie’s review just does not compute. Perhaps she works for BH — either directly or indirectly. My issues with BH have nothing to do with their service agents. Yes, they are nice when you call their center. However my issues with BH have more do with the quality of the product, their level of service and value for my hard-​earned money.
Bright House fails in so many ways. But then they don’t really have to try very hard do they when consumers have so little choice with service providers. In my particular piece of paradise in Orlando my only Internet options are Bright House or Centurylink. For cable TV, since «free TV» does not work in this metro area either, our options are satellite or Bright House.
AT&T & Comcast are not available because the telephone & cable companies have carved our little world up into corporate fiefdoms. I even called the FCC to validate this. Cable & Internet providers have pre-​arranged agreements whereby they will only service certain blocks. The only cowboy in the mix is satellite dish for TV but then you are locked into a 2 year contract + equipment fees.
Bottom line folks they can call you «friend» all they like. At the end of the day consumers lack choice & freedom when it comes to selecting their providers. They are all quasi-​monopolies, which entitles them to charge you outrageous prices for sub-​par service, nickle & dime you with service chargesr and provide you with sub-​par service for your trouble.
I would like to live in a world where I could select from all providers and go with the one who provides me good value for my money. I’ll pay for quality but I won’t pay a kings ransom or get locked into a blood-​signed contract because I am forced to choose between which evil is less painful. Perhaps if there was more competition in the true tradition of business enterprise, these companies would clean up their act or new and potentially better service providers would rise above the sea of discontent.

Brighthouse used to be great… very poor customer service now. Last week I had an appointment between 10:00 and 12:00. I called after 12 to make sure they were coming. The girl said they were. She asked if I would like the tech to call to let me know when they would be there. I never got a xall. I called at 2 and she said they called and did not get an answer. The phone # is the same as on my acct. I never received a call I had the phone with me at all times, I checked the call logs I never was contacted. I don’t even want to go over how I was treated with customers service. So now I am Brighthouse free YAY!!!