Hotwire Communications

Hyperbole aside, I really wish I could give it less than one star.
The internet service is abysmal. More expensive than average, and we suffered between 20 and 60% packet loss for weeks. They reshuffled hardware and never have gotten rid of all the packet loss. This leads to timeouts when browsing the web and really terrible streaming experiences. It has made working from nearly impossible..
The TV side is frustrating. The only DVR box available is at least three generations old. The guide is a nightmare to navigate and on-​demand isn’t even worth bothering with.
Small complaints? They would be if we weren’t paying so much for the service. Other local companies charge less and have far better consistency of service and better equipment.
This quite literally accelerates our plan to move out of this apartment complex sooner rather than later.

A family member is unfortunately stuck with this sad excuse of an ISP their service has been down for at least a week and when it was up it would drop out and never become stable. When I called them up they said it was going to take over a week to even get a tech out and I told them don’t bother sending one to look and rule out the houses connections because I’ve already gone through all of that. The services offered with these damn development contracts do nothing but screw over the customer from getting real service that actually works. This is supposed to be fiber? Don’t make the mistake of signing up with them. Better yet save the frustration and don’t buy into a development that forces you to be stuck with extremely pathetic service. Go back to dial up it’s more reliable than this.

I give Hotwire Communications one star, because you’re required to give at least one. This company has been a nightmare. In this community, each resident has to pay for their own wireless plan and gets to choose what speed they want and price goes up accordingly. The concept makes sense, but in reality it doesn’t matter what speed you pay for, or how many residents pay for their own plan because WE ALL SHARE! My internet works great. until my neighbors also want to use their internet. If you live in a community that has a contract with Hotwire, my advice to you is to up your data plan with your cell phone provider and save yourself the hassle of having a wireless internet plan.