Citi Lakes

Worst experience I’ve ever had living at an apt community! Disorganized and most staff not fit to be running a «luxury community». Moved in and dish washer, mater toilet and jets in master tub didn’t work. Floors were scratched, washer and dryer weren’t working, my garage didn’t even have a door handle or lock on it. Way too many issues were over looked and for the price you pay for how cheaply they were thrown together. Not worth the price. Pool is run down, BBQS are broken and work only 10% of the time. With a free month of rent, the wrong kind of people moved in and don’t take care of the property. I would not recommend this place to anyone!

I moved in to CitiLakes the first week of September, and there has been nothing but confusion from management about things that were promised by the prior leasing company. It was taken over by PAC the first week we moved in, and at the end of the first month I have a notice saying that my rent is let and I still owe more than $ 100 on my rent. I called the leasing office and was not given any direct answer as to why the online portal is saying that I owe money still. I waited a month, and it still to this day said that we owe money from the previous month. Every single time that I have called the office to clear this up no one in the office has an official answer for me; and everything is done half-​assed. I am still waiting on a gift card that I was supposed to receive after four weeks of living in the community, and I have yet to see that. It is now going into week 8. I have called for the past three weeks to try and get an answer regarding why I have still not received the gift card, and still no one has an answer or blames it on the past leasing company. Also one of the leasing agents told us that because the property companies switched, they may not have to honor any other promotions that were promised when signing the lease; which is against the law because we have documentation on paper from the previous property management that says they owe us that. Overall, not satisfied with the community and would not recommend anyone to look into spending their time looking at this apartment complex; there are many more in the area that will be able to hold up their end and communicate with their residents.
Would leave if we were not locked into a 12 month lease.

I’ve been living at CitiLakes since May 2015 and it is truly a fantastic community. The apartments are very spacious and the amenities are excellent. The community has a massage room, coffee bar and wonderful resort style pool. The community management team is also about to begin a pool service program which will cut down on the amount of «visitors» the pool sees as well as offer towel service.
In addition, there is a very large state of the art gym and the community also offers water aerobics, yoga and spinning classes (free of charge).
As the community markets itself (rightfully so) as a luxury community with Concierge service, the only recommendation I’d make to help them stand out even further in the community is to offer pool side drinks (either through their pool service program or through an actual vendor) or nightly cocktail/​appetizer hours. Maybe a wine and cheese night or similar community driven event calendar.