DoubleTree Suites By Hilton Hotel Orlando-Lake Buena Vista

I stayed here for one night while attending a conference at the Disney World Swan, which was full. Overall it met my expectations.
— No one helped me with parking or with my luggage, however once I was inside my experience was better.
+ The front desk staff were courteous and attentive.
+ My suite was very clean, and larger than I expected, a good value for the price
+ Furniture and appliances were modern and comfortable
+ Close to Disney World & other attractions
+ Check out was easy and painless
Since I didn’t stay long, I didn’t use the other services (shuttle, breakfast, gym, pool etc). They do have breakfast, although not complimentary. They give you free cookies and discounts for Disney World and other local attractions. I wouldn’t mind staying here again. The suites are spacious, ideal for families or friends that want to share a space but not all be crowded into one room.

We were so excited to go here because of the location. It’s so near Disney even though our trip this time wasn’t to there. But nonetheless who doesn’t want to be near Disney? We were able to hop over to downtown Disney for a fun night dinner trip. However the time we were here was so crazy bc of the construction that it would have been better to stay in. It took forever to go out if you were heading into downtown Disney.
Also this hotel is Old. It’s cool looking from the outside and the rooms are spacious and nice but it’s not that new. It was clean enough though.
We did get breakfast certificates for being a Hilton honors member so that was fun. For added fee you can get hot breakfast selection but the free encompasses enough. Mickey mouse pancakes were great and so were their oatmeal. Kind waiting staff, crazy all eating area with crying babies and a convention that morning but not bad at all.
It was a comfortable two night stay. No big issues but not 100% sure will hit here again just bc there were newer and maybe nicer hotels around the area however the location was convenient the traffic bc of the construction was horrid :/​
Concierge and front desk was cordial enough. Everything pretty comfortable, noise level etc not bad at all! Good job Hilton!

I came here with a friend using Hilton points as Diamond members. There’s no hotel shuttle to pick you up from MCO even though they make a big hype at being close to Disney parks, even «two blocks from the parks» and being a Disney Friends hotel. Not sure what being a Disney Friend means other than this one having its own tiny, lonely Disney store inside the lobby and free bus to the parks. If you don’t have a MagicBand before you get to this hotel, get one here and they will set up your ticket with the band easily otherwise you can get one in Disney Springs down the road and have a choice of more designs but you’ll pay for those designs. The prices are the same in any store. My friend and I arrived early and the staff scrambled to get our room ready. I didn’t realize we were 30 min early. The staff gave us cookies as a welcome gift. We got our key card in only a few minutes and headed up.
The room looked nice and had a different theme than usually seen. A blue couch, green chairs, faux wooden floors. The air wasn’t muggy like many hotels I’ve stayed in though. I went into the bathroom and noticed the shower curtain was frayed and threading. Looked terrible. It’s as if someone brushed it with strong velcrow several times. The next day, I noticed water dripping and looked up to see the ceiling had buckled and was leaking. By the looks of it, it had leaked once before and they tried to fix it. We called for maintenance and the guy said there wasn’t anything they could do about it right now, once he looked at it. The hotel was booked so they weren’t going to move us to another room. We said that’s fine and left. When we got back they had patched it up as best they could given that there were guests staying in the room. Their little store inside the lobby area is extremely expensive. I paid $ 5 for four bananas. You can imagine what other things cost. Be sure not to buy huge bottles of sunscreen unless you have many people to use it on because TSA won’t let you carry it into the plane. You’ll be wasting a lot of money. Anyway, we tried the buffet and it’s confusing. There are no signs asking you to wait to be seated and no waiters came up to us. We saw people going up to get their own drinks and sitting down. We decided to do the same, assuming the buffet is free for guests. We were told by one waiter to grab a table and then another walked up to us and told us we needed to wait for a table. Too late. We already had food. We sat and ate hot and cold foods. I got a bill for $ 10.56 or so. I was confused. We were told later that points members still get charged for the hot meal but the cold items including oatmeal and grits are free. It can be confusing because some Hiltons have free buffets and others don’t. I suppose you can’t really offer a free buffet when other hotels down the road are charging. Their guests would then walk over for a free meal. The food is so-​so. There’s nothing special about it other than the omelette chef at the end. He also makes the waffles which I guess is good considering it can get messy with kids trying it out for their Mickey waffles. The full buffet for guests is $ 17.95 if I remember correctly and $ 12.95 for the muffins and yogurt. Ridiculous prices but they don’t want guests from other hotels taking advantage of the limited space I suppose. Speaking of their restaurant space, it’s extremely small. Good luck finding a spot to eat when it’s a busy week. You may be better off grabbing food to go, even if it’s a pain. They only have two elevators and the staff uses them for room service. I stood in line waiting for my turn while I watched an employee wait for her turn with a cart of food. If it’s a busy week and it’s Sunday or maybe even a Friday, your dinner may just take a while. People tend to pile in in the evenings and stand in line for the elevators. The hotel states that Disney Springs is two blocks away. It’s two blocks considering that there’s one street in between but if you compare it to a city block, it’s maybe 3 – 4 blocks. It’s not a bad walk at all and the sidewalk is nice for a morning run. The hotel does not have a sidewalk leading up to the sidewalk to get to the walkway over the street leading to DS. You will have to walk through the driveway and grass. The sidewalk sometimes has sprinklers running. If you have older kids who still fall asleep at their scheduled time and you have a hard time carrying them, this may not be good for you unless you can put them in a stroller. It doesn’t take long to get to the parks on the bus. They run all day and some days pretty late at night. Maids may leave cards on your bed. Mine made no sense with quotes of Disney characters on them. It’s some kind of thing where Hilton asks their staff to figure out ways to get them involved in making the hotel warm for guests. Their solution: Disney quote cards. Makes no sense.

The bellhops are nice. Staff is mediocre and not empathetic. Most of the time it’s hard to reach front desk. Had to wait 30 minutes on hold to ask for more shampoo and conditioner which should be provided by housekeeping but have done almost nothing in our 3 days so far (sheets not changed, nothing picked up, etc.). Spoke to front desk who didn’t seem to care much or try to accommodate for our poor experience thus far. Bus schedule for Disney world is never on time and takes forever to get to and from parks. We’ve been using Über.

Room very clean. Wonderful set up. Plenty of space. Sleeping quarters separate from living quarters. Very nice. Very comfortable. Wonderful staff. Warm cookies at check in & on request. Outdoor pool. Free wifi. Disney bus shuttles run every 30 minutes until 3am. You get get to the Disney parks and Disney springs very easily. If you want a taxi the cost is $ 8 – 15 one way. Perfect option for families visiting Disney. Sleeping sofa in living room, and two double beds in the other room. A TV in each room. Will be staying again. $ 150 per night. Self parking $ 17 and valet parking $ 20. Sufficient parking available. Room service until 11pm.
Transportation shuttle to Disney:
The Disney shuttle drops you off at Disney parking lot at either C11 or C12. From here you take monorail to either magic kingdom or epcott. You can stay on the bus if you want to go to Animal Kingdom. To get to any of the Disney resorts (The grand Floridian, Polynesian etc) you need to take another monorail once you arrive at Magic Kingdom. Ask the driver on your return if they are going to Double tree Hotel. They have buses that leave this locAtion for 4 different hotels: Hilton, Holiday Inn, Doubletree and B hotel.
** there is also a shuttle that takes you to Disney Springs

Checked in late on Thursday evening and stayed 4 nights. Night clerk was miserable. Haven’t been to a more sour-​staffed hotel ever. Valet, concierge, hotel desk staff all look very unhappy and NOBODY greets you when you come in. It’s as though you are inconveniencing them with your presence. I expect more from a Hilton property and certainly more from one so close to Disney and associated with Disney by the presence of a Disney store onsite. First room they gave us was a Hilton Honors room which was infested with ants. Second room had a strange machine running which we later learned was to remove smells. The maintenance and security personnel were the only happy Hilton faces we saw all weekend. The room was surface clean but don’t check the corners. Pretty sure the sliding doors between rooms have a butt print on them. Won’t be coming back.

I didn’t stay at this hotel but attended training for a couple days with my company. Overall my life experience was positive with exception to the self parking.
We were instructed to park in the check in area and go to the front desk for a daily parking pass. When I arrived to do so I was told no such pass existed. I wished I’d have gotten her name but the front desk clerk told me it was $ 8.50 per day to park. She said all I needed to do was press the button to get into the lot. Back out to the entrance I went.
I also wished I’d have taken a picture of the entry box because after my now 2^nd approach, there was no button. Thankfully the valet noted my frustration and used his key to lift he arm for entrance. Uggh! I was completely frazzled and ready to breathe fire, not a good way to «start» the day but I quickly recovered.
The meeting rooms were fine, bathrooms clean, a small sundry shop for grabbing a quick snack or drink.
I really want to point out an exceptional employee that is making a difference to Hilton Hotel guests. As we went through the buffet line and reached the drink station, we were greeted by this nice lady Louree. She was cheerful and before asking what we wanted to drink she greeted each person and asked us our names. Throughout our meal she returned to the table and using our names asked how our meal was and if she could get anything else for us. I was blown away and never experienced this ever in any hotel I’ve stayed at and believe me I’ve stayed at plenty.
The following morning we were setup in a room near the pool and it was hotter than blazes because the a/​c want adequate for the room and size of our group. I opted to stand up in the back and open the door because the outside air was cooler than inside. Wouldn’t you know Louree was helping setup coffee and water and once again greeted me by my name and even wrapped her arm around me and gave me a hug. What a beautiful warm soul this nice little lady has and I just wonder if the Hilton knows what a true asset they have in her. She offered to get me a chair and I politely declined. Not surprised a nice young man returned 15 minutes later with a chair courtesy of Louree.
I’m planning to visit the area again in 1 week and will make every effort to stay at this hotel rather than the one around the corner that I was at. The whole reason will be to say hello to Louree again and introduce my wife to her. What a special lady that made us all feel welcome and special.

Property seemed dated. No channels on both tv’s, coffee maker was missing pieces. Housekeeping was fantastic, came back at night with nicely made bed, clean and organized suite to include folded clothes. Good value if you are getting a special rate

Customer Service over the phone is lacking. Staff is quick to place people on hold and have them wait way over 7minutes and then if they don’t know the answer they place you on hold even longer till you hang up. Not the best impression for the property I have yet to check into.

This was a combination business/​family trip. Check in was quick. We needed to add a night and that was done with ease. When it came time to unload, I went to ask for a cart and the bellman said they were «full service». I’ve stayed at various Doubletrees, and it’s always been «optional», with guests having access to a cart. I guess since they’re inside the resort area, that’s not the case here. In any case, I simply stated, «I have no cash and we’d prefer to load our own.» And he cheerfully got a cart for me.
The pool is very nice. The lounge chairs are pretty comfortable and all in good condition. The surrounding area is pleasing to the eye, and there is a poolside bar as well.
Our room was clean and in nice condition. The beds were comfy. Traffic noise seemed to go on all night.
Every staff member we came in contact with was cheerful, friendly and always offered a greeting.

We had the 1 bedroom that has a door seperating the living room and kitchen area from it. It was spacious. Sleeper sofa (which only had pillows and blankets in the closet for it, but no linens?), a table with 4 chairs, as well as a microwave and small fridge. Ample counter space.
The water pressure wasn’t great, and the hot water just barely acceptably warm. Disappointed there.
Room service: we had a do not disturb sign on the door when we went to Disney. Well, apparently the sign fell off as we left, unbeknownst to us. When we came back, the room had been serviced. My purse had been sitting out open, with my iPad mini and my wedding ring set inside. Everything was in place.
The concierge desk had a woman having a promotion for Half priced disney tickets, or multi night stay in a hotel for kinda cheap. I thought maybe the park sometimes had promotions at random in the hotels inside the resort. When I inquired, I found it was one of those mandatory seminar things where they try to get you to buy something, usually a time share or whatever. I told the lady my hubby was there on business and we would not be able to do that, and I was about to go on my way and she tried to convince me further to attend, but that my husband had to take time to be there. I laughed and said, «no the whole reason we are down here is for business. He won’t be taking off to attend a seminar meant to sell us something we have no interest in.» She then went on about being able to give me $ 100, but by then I was ignoring her and talking to the concierge about disney tickets.
I thought this was a tad tacky, to have a set up in the lobby to try and sell guests something but at least it required the guest to initiate. What was even more tacky is that, 2 days later, we had the message light blinking on our phone in our room. I retrieved the message, only to find the hotel making a solicitation call to us regarding this promotion. Now, this wasn’t due to my earlier inquiry, cuz I never gave my name or room number. The hotel called our room (or, if it wasnt the hotel directly, they allowed soliciting by room phone) and left a message to solicit from us for this same promotion! Tacky! Tacky! Tacky!
The Disney buses were very convenient. Crowded at times, standing room only, but i guess that’s to be expected and is a small price to pay to avoid Disney parking and their fees!
We would certainly return!

I had an amazing time staying at the DoubleTree last week. I was in Orlando on business for 4 nights, and they really took care of me. Every room is a suite – there is ample space in the living room, with a pullout couch, table with 4 chairs, small sink, microwave and mini-​fridge. The bed was plush and comfortable and there were plenty of towels in the bathroom. There was even a long table in the bedroom with a mirror that was a great vanity for the week!
But all that (suites aside) is to be expected at a Hilton. The service is really what set this hotel apart for me. Every person I interacted with, from the front desk, to room service, housekeeping, the lady who ran the mini mart, and ESPECIALLY the restaurant staff, was friendlier than I had ever experienced before. Maybe it’s because it’s a Disney partner hotel and they want to give guests the Disney experience, but it was truly wonderful. They were courteous, helpful, remembered my name, and always asked if there was anything else they could do for me. Case in point, I had a free breakfast slip, from being a Hilton Honors member, and it was $ 7 to upgrade from the continental to the full buffet. I got 2 eggs over easy and a few potatoes (I wasn’t too hungry but didn’t want to miss breakfast) and the staff insisted that they couldn’t charge me $ 7 for 2 eggs. It was sweet, unexpected, and they didn’t have to do it. I ordered room service one night and, the next day, when I saw the woman who delivered it to my room, she remembered what I had ordered and asked me how I liked it. They truly went just above and beyond in making me feel like a special, welcome guest.
The hotel is right next to Downtown Disney and was a quick 15 minute drive to the Magic Kingdom. I didn’t take the bus as I wasn’t visiting the parks but working on a convention at the Contemporary Resort, but the schedule they presented me seemed great. The mini mart, which I frequented was FULLY stocked with everything you could have wanted, including wine, sodas, ice cream, meals-​for-​one and lots of snacks. The restaurant was delicious; the skirt steak was my favorite (the garlic mashed potatoes were delicious as well), but the bolognese was a close second. I would absolutely recommend staying at the DoubleTree.

Totally an awesome hotel, pool and spa area were amazing. Room was always put together the right way, the cookies that give you when you checkin are absolutely delicious. I’ll definitely be staying at the hotel if I go back to Orlando in the future.

We would stay here again without even considering other options. The room was spacious and comfortable for the price. The pool was great for the kids. The only downside was a quasi-​long walk to Downtown Disney to catch the Disney transportation, although the hotel offers its own shared bus system we used a few times. We stayed here for two weeks. We had a problem with our room and the hotel moved us (and our things) effortlessly.

Got this hotel on a deal for a timeshare presentation. I thought this would be a great time for me to take my son to Disney. We enjoyed our vacation but I will never stay in this hotel again. It was supposed to be newly renovated but everything still seems pretty old. We checked into our room & it smelled of mildew. I purchased Lysol & air freshener but nothing seemed to help. We requested a different room & the moved us next door to the original room. Same mildew smell just not as strong as the other room. I purchase the upgraded package that included snacks & upgraded coffee. They give you a code for the vending machine to get your snacks. The beverages rarely came out of the machine. I reported the issue several times & they just kept giving me new codes. Needless to say that did not resolve the issue. I just gave up. The staff was not very friendly or helpful and I’m still trying to figure out what their concierge does because she couldn’t answer any of my questions & didn’t put in any extra effort to try.

Stayed here on a Disney trip with Grandma who is a Hilton rewards member. With my proclivity toward Starwood resorts this property was not on my radar, but was throughly impressed.
Hotel looked dated based upon the exterior architecture, but has been renovated. Interior common areas and rooms were modern and clean. Staff was welcoming and restaurant food was enjoyed by all (even our kids who can sometimes be picky). The hotel provided their signature Warm Cookies and coupons upon check-​in. The coupons allowed the kids to eat free at the hotel restaurant with the purchase of an adult meal as well as other area discounts.
We stayed in the two bedroom suite thanks to a $ 5 upgrade fee and Grandma’s Hilton rewards status. The room was perfect for our family as it was essentially two rooms with a common family room/​kitchenette area in the middle. Would highly recommend this option (for many reasons)!
The hotel provided free transportation to Disney parks daily and the bus runs every 30 minutes. The trip to either park is direct and takes about 15 min (depending on traffic). The ride back to the hotel is the opposite as this property is the last stop. Plan on at least 30 — 45 minutes for the return trip. The buses are clean and have TV’s for the kids playing the Disney park information show (after 5 days of this Show playing non-​stop everywhere I feel like Stacey is now a member of our family). However no sound is turned on to the TV’s so plan on items for the kids after a long day of walking in the heat.
Overall this hotel provided convenience and great place to rest for people visiting the Disney Theme parks. I would rate the property as 4 Stars. However, with the $ 5 upgrade to the two room suite this property jumps to 5 Stars.

Walk to and from Downtown Disney, do not take the free shuttle bus! With all the other hotel stops to and from it is quicker to walk, it’s only 15 minutes or so each way.

This place has spacious rooms, and good customer service, but a majority of the hotel is in dire need of a facelift. Props for not allowing customer care to fade with the ageing structure though…

I stayed at DoubleTree Suites for a very short vacation with the family. We had the insanely stupid idea that it would be fun to go to Disney World for a day with our 3 children right before Christmas. If any of you decide at some point in your life to possibly verbalize a similarly ridiculous idea, then just stop. It’s a terrible terrible idea!
Anyways, since we were coming from Jax, we needed a room for the night so we could hit the streets of Disney before the chaos began (this statement alone should illustrate my ignorance).
The hotel is very conveniently located near all of the major theme parks as well as near several other things to do such as restaurants and entertainment should you decide that selling one kidney to visit a Disney theme park wasn’t enough punishment. The outside of the hotel is nothing exciting but is acceptable for the price range. Parking is also ample and conveniently located but it is generally an upcharge (although we lucked out in visiting at a time when their parking meters weren’t working so we parked for free).
We arrived fairly late and were planning on leaving fairly early so our needs were limited for our visit. We were really just looking for a comfortable, clean suite to get some sleep. We were pleasantly surprised by the suite which was roomy and nicely decorated. Everything appeared well maintained and reasonably clean and my children quickly fell asleep in their beds. But oh, the beds… I tossed and turned and tossed and turned but couldn’t manage to find a way to get comfortable on the über-​cheap mattress. I was at one point tempted to sleep on the floor because it was so bad. My back and neck would be very sorry the next day as we waited around Disney to meet Elsa (if that wasn’t hard enough on its own)!
As I mentioned earlier, the dining options near the hotel are plentiful which is a good thing because the price of food here is outrageous! I made the mistake of asking how much breakfast was and was informed that a hot breakfast, which would consist of items you get for free at a low-​end hotel, would be $ 18/​person (which amounts to $ 90 for my family) and the «continental breakfast» which was made up of cold cereal, fruit and muffins would cost $ 12/​person. I thought I saw a bit of shame in the eyes of the concierge as he told me that. His hotel was attempting to bend me over their knee and spank me and he knew it! I could almost take my family to Ruth’s Chris for that price. Luckily there is your friendly neighborhood diabetes factory immediately across the street so we chose that option instead.
Overall, of the hotels in the area this is a decent choice. The price is okay for a large family (if you don’t eat the food) and the rooms are nice. Just remember to bring a sleep aid to help you through a night of bedding on a rock.

We only stayed one night here but it is a very nice hotel and in an excellent location. I feel it is a little overpriced especially when you have to pay for parking as well.

I wouldn’t even give this a rating if it would let me… We checked in and the reservation was wrong! So we (4 people) stayed in a suite with 2 queen beds, would have been fine if the two kids were the same gender but they weren’t. The next day they moved us to a better suite and we thought it was fine until the next day when it down poured for half the day and the room flooded… they never moved us to another room. They just stuck an industrial fan in there to dry it out. Needless to say 2 days later the carpet was still wet and we were happy to be headed home. Such a shame, the hotel has potential to be much better. Also it costs $ 7 to get some food delivered to your room… fitness room is so small my wife and I were rubbing elbows for the time we were in there. We WILL NOT be staying here again!