Enterprise Rent-A-Car

Rented an economy car just for a day while in Central Florida over the holidays. Everything went perfectly smoothly — car was in good condition, staff was friendly and efficient, no pressure to upgrade or buy extra insurance. Recommended.

Awful. I will never rent from Enterprise again. I was in town for business and have my wife joining me mid week for a nice getaway. Need to pick up a car from Monday to Saturday. The location I booked online turned out to be about 30 minutes away and they could not pick me up. They gave me the number to another location, who said the same thing, who sent me to another, who said the same thing, who ultimately sent me to another who never answered and ended up talking to the main reservations line, who never listened to a thing I said. Instead of listening to me, he said «let me granger you to a manager» and just hung up. The «manager» who was unable to help in any way, was nice, however, but really offered no assistance. He sent me to «Customer Relations.» An automated Customer Survey, answered the line. Enterprise was lucky I just hung up and didn’t participate, which I should have now that I think about it.
I called the previous location back and spoke to another reservation person at the main call center because the location at the Rosen location didn’t answer again. This Customer Service rep was nice, and said THIS location is closest, even though I already spoke to them.
Ultimately, 2 HOURS LATER, I spoke to someone at this location. He said they could pick me up, however he would have to make a new reservation. His quote was $ 67 more than my original booking. Look, I’m a sales executive, and insider stand the economics, however if you know you have less card at a location, you can move more cars there, not jack up the price this much.
I let this location know of my difficulties for the last 2 hours, and he was «unable to offer a similar price». He said he could move me to an Econ vehicle for $ 47 more than my original. I told him I was 6’5″. And I heard nothing. I finally told him it makes more send for me to take a $ 40 taxi to the other location and save $ 20, and that there was certainly a convenience factor he should consider here given it had taken me a ridiculous 2 hours to get this far, and asked if he could get me a similar price to other location or I would take my business elsewhere.
His response? «Sorry, I cannot get you anything mid size below $ 247.» I told him thanks, and that I would be using another rent a car service from now on. Called Thrifty, right down the street and they matched my original reservation. Guess I’ll be using Thrifty from now on.
Hope you all have better service with Enterprise than what I got. Pretty disappointing.

The staff at this Enterprise were friendly and helpful both on pick up and drop off of my rental. I was even allowed a few minutes extra to put gas in my car so as not to be fined for bringing the car back in with less than I got on pick up.
Plus they have a cold water cooler on the hot days.
I thoroughly enjoyed the service and environment at this Enterprise office.

I have been renting here for while. However the service has gone down since they had a management change. They have been bringing in some old decrepit cars smell bad and the exterior is very dirty. Their office is very dirty as well. I am taking my business else where.

I recently had a business trip at Orlando; it has to be my worst Enterprise experience. I personally worked at Enterprise many years ago and I have learned a lot and have a lot respect for this company. At this specific location, there were only one guy works there, name Greg. He was rude; each time I ask a question, he will give me the short answer; such as: Nope. Can’t. Enterprise has always given me the best service impression, because of that, this location disappointed me so much, I thought I was in a different rental company for a second. Not the service is bad, he was unwilling to help me switch to a different car; didn’t show any effort.
IF I WERE YOU, I WOULD TRY DIFFERENT LOCATION SINCE THERE WERE SO MANY NEARBY.