Westgate Palace Resort

I traveled here with my family and I loved everything about this place. The staff at the bar were fun and attentive. The pool was heated so even though it was cold this weekend, my kids enjoyed it. The room was fantastic. The price was decent and it was less than 10 minutes to the Universal Parks. I definitely plan on staying here again.

My sisters and I made the trip to Orlando in December 2015, and stayed for three nights at Westgate Palace. The price was unbeatable, and the rooms were just as I would expect. It was very convenient being so close to Universal — we walked from the hotel to the park each day. It is a bit of a hike if you have small children, but it was perfect for us. Very safe and well lit — Two bedrooms and two bathrooms were awesome. Everything was clean and the staff was very nice.
Parking at the hotel was free and very convenient. Some of the reviews I read before our trip mentioned the lot getting very full at night and needing to park in a remote lot — this was not an issue for us. There was plenty of parking even when we got back after 9PM.
I would definitely recommend this place.

Meh. Just ugh. Truly. I took my wife, mother and aunt on a vacation and stayed here. PUSHY and manipulative salesmen trying to sell us a timeshare when we were there using our timeshare points. That 60 minutes was actually 3 hours of hell.
The rooms were very 1980. Glass and burgundy with turquoise went out years ago.
The restaurant on site was decent, staff was nice there.
We won’t go back. Period.

If it was possible to give the «Palace» zero stars, it would be a rating well earned.
The staff at the palace go out of their way to make guests feel unwelcome.
There are many other choices to stay in Orlando, my advice, stay there.

Stayed here a little over a month ago. To be honest the Resort is beautiful and has a great location to Universal Studios and such. As far as the staff (most of the security staff) very unprofessional. First night there, came back after a late night out, didn’t remember my room number and I couldn’t contact my friend I staying with. I was asked to leave because the staff did not believe me that I was staying at the property. I decided to wait it off in front of the resort, still on the property, literally feet from the lobby, inside the secured gated area, As I waiting on the bench on the walkway into the lobby all my possessions were stolen off of me. My watch, wallet, iPhone. When I finally had the opportunity to inform the front desk of my friends last name that I was staying with, then they walked me to my room.
Next day I spoke with the security and filed a report. They asked me at first not to contact the Orlando Police since it was a matter that they could resolve. I asked if the security officer if he could check the video footage seeing that the bench I was on was under video surveillance. He said politely he couldn’t view it, but the head of security could, but she was currently not there. When contacted by the head of security, she said that she couldn’t view it without submitting a form to corporate which could take days to process. Later that day I got a call from the head of security stating that they didn’t see anyone on the property but me at that time and that I didn’t have my watch on my hand when I arrived, but i did have my wallet and phone. The only reason she knew I had my phone and wallet was because the security officer that night saw it in my hand when I couldn’t find my room. I ended up leaving a few days later because absolutely nothing came out of this, no contact, no apology, nothing. A month or so later and still nothing. Nothing even from the Orlando Police Department. My investigator told me he was going on a two week vacation and he would pick up with me where he left off. Still nothing.
My credit card was used several at places around the surrounding area. I just didn’t «misplace» these items on the property.
Clearly there is a lack of security on this property. Beautiful property, but would you feel safe?

Looked very upscale and nice from the outside. Walked in and thought «wow this is very nice». Then right after check in… BAM! Hit with all these offers about getting a timeshare. Not what I want to hear as soon as I check in from a long drive on the road, but hey whatever, how could it get worse?
We walk into our suite and was amazed! It looked so nice and clean on the surface. So of course, we want a cold drink after putting all our stuff down. Open up the freezer for ice and it stinks like paint! My friend reaches his hand into the ice just to discover it’s all covered in paint, and now is his hand. Call the front desk, they quickly fix the matter. Okay, so NOW how can things get any worse?
Later that night my fiancé and I are getting ready for bed and all we can hear is all the doors in the hall opening & closing. The walls are paper thin! We could literally hear everything in the room next to us, and they were talking normally! But hey, it’s vacation now how can it get any worse?
While taking a shower in the morning I discovered a huge leak! The bottom of the shower down was not sealed at all so all the water kept pouring all out onto the bathroom floor and around the tub til my fiancé came in and told me! We had to take all our extra towels and cover the bottom of the door from the outside while we would shower the whole time we were there. And then of course, it got worse! The AC was either always on fan or heat! The «Blu ray player» wasn’t even hooked up to the tv, which was also the cheapest tv I’ve ever used. It looked modern but sounded awful and the picture looked so crappy.
I would never stay here again. It looks nice on the surface but all the little things that matter to help a person relax just wasn’t there.

We got a great price and its in a convenient location for Universal Studios there is a lot to had here. They are within walking distance but it’s a little over a mile so not good for families with small kids or who don’t want to walk a total of 6+ miles a day to enjoy the parks… They do have a shuttle but it’s limited seating, leaves after the park opens and well before they close. Taxis are only $ 6 – 8 though… (Parking is $ 20)… Rooms are adequate but oddly proportioned. The «master bedroom» has no room to move around and a tiny bathroom while the other room is huge… There is free wifi but it kicks you off frequently, more than just once every 24 hours. The walls seem thinner than most hotels. Overall, I would spend more to start at a Universal hotel then here next time.

Avoid reserving a room using their site. Use a third party like
. They cancelled our reservation without any notice so when we showed up at 11pm from out of state we were SOL. (My guess they got more money from newer reservations) Each person we spoke to pointed the finger at someone else. I’ll have to speak to my manager. The manager says, I have to speak to my supervisor. The supervisor says, I’m sorry you have to speak to corporate. I told the supervisor that’s unacceptable, west gate should be speaking to corporate. After much return attitude from them (customer is always right?) they finally resolved it.

We stayed at Westgate Palace for 5 nights.
Overall it was a nice resort. The staff were ALL stupendous (really). I had so many good staff interactions! The front desk, the customer service table, the bartender, the little food bar area’s workers (they were above and beyond good!) and anyone I happened upon on the elevators or in the hall were just great.
The regular bedrooms had comfy mattresses and pillows. The pull out couch wasn’t so much.
The kitchen was small and the appliances were very noisy.
The showers were pretty cool– I liked the 2 direction sprayers.
I didn’t take advantage of all the activities in the resort, but there were movies, art classes, a fitness center, and a beautiful pool. The pool was always REALLY busy and full.
The closest parking lot was always full too — tho they do have plenty of extra parking across the street.
Overall, I was pleased. :)

Suites and all rooms are nice! But the front desk service is horrible! They talk to you with no respect, no smile and don’t look at you when she communicates with you! Very rude customer service. When we asked her a question, it takes 5+seconds for her to answer you. Then I looked at the customer service rep next to her, the service guy was giving his customer the way it should be! Then I look at her name tag, her name is Joeyn silva! If that’s how she treats all her guests, then she should not be there at all!

My family and I stayed in the 2 bedroom suite in tower B. It looked just like photos. The two bedrooms included a stand up shower with a regular shower head and a ceiling shower head and jacuzzi in the master bedroom. The second bedroom included a larger stand up shower with the two shower head. The kitchen had graite countertops.
There are a few things that they can improve on like, a better grade of pots and pans, the water pressure was low in the showers and not very hot. slso, room service mentioned if nothing is on the bed they will make it but that never happened. The major disappointment was the late night parking. First thing, the covered parking. Only about 10 cars can fit and im being generous. However, it was rainy really hard upon our arrival and the front desk person was nice enough to inform us of it. The other problem was the overflow parking. Apparently, the resort parking lot was full and we had to park in the overflow parking across the street with no security. There is a possibility of two things the parking lot is too small to accommodate tower A & B or there are visitor in the parking lot that doesn’t belong there.
The resort is in the center of the attractions about 15 minutes away from Universal. The resort offers a shuttle which I recommend. We took a shuttle there and a cab for 10 bucksm
Very convenient Resort.

Stayed here with my sister and mom over the weekend. The staff was friendly at check in. Its a very clean facility. You could see most of the attractions on I-​drive from our room. The accomodations stated that it sleeps 5. We invited over some family for Father’s Day for dinner. However, the kitchen, dining area and living area was like one room; and a very small room at that. The kitchen consisted of a refrigerator, stove/​oven, very shallow sink and dishwasher with very little storage space. I know you may think I’m making this up, but I’m not. It took at least 15 – 20 min to boil water! Yes I said boil water. There were a couple dishes in the oven and it seems what in an oven at home only takes 20 – 30 min; it took 45 – 50 min. That was very stressful preparing a meal for 5 – 6 people thinking it would be ready to serve at 2pm, but was ready until 3pm. One thing I just didn’t quite understand was the dining area was a very small table that only 2 people; yes. 2 people could sit and eat. I would think that if it sleeps 5 – 6; it would be able to accomodate the same amount for dining; that was not the case. We ended up sitting on the couch, on the bed eating. Overall, I would say it was an okay experience. Just very small living quarters, we were slightly dissappointed and not sure if we will return or not. The jury is still out on that.

I was in the Orlando area and booked a stay thru Orbitz. Very friendly desk staff, great sense of humor. Got a great suite at a very reasonable rate. The beds were extremely comfortable, the rooms were spacious, plus a full kitchen and laundry in the room. This place has everything you could ask for. The view from the suite was awesome. It was not five star impeccable, but it was damn close! This place is within minutes of all the major attractions/​parks.
On the downside: This is a time share resort, you might have to dodge high pressure sales reps in mornings, and mildly sketchy patrons thru the rest of the day.
The parking fills up by 9pm, if you come back after that you may be hard pressed to find a spot.
There was some construction going on in the lobby, but it never imposed on my comfort.
They do offer shuttle pickup and drop off to the major attractions, but at very inconvenient and infrequent times. Just barely enough to say that they have the service.
The bar and other services close very early, if you’re looking to have a late night drink or bite you’ll have to look elsewhere. (Luckily there’s lots of stuff nearby) Just remember to walk there if you don’t want to lose your parking spot!
All things considered, I would totally stay here again…

I truly wish that I would’ve read more reviews before I came here. Travelocity reviews aren’t that bad but the Unilocal reviews are the truth. I did not realize that this place as a time-​share place and I am highly disappointed with my stay. The rooms have a lot of things that need to be fixed (washer/​dryer, shower). Needless to say I didn’t complain about these things. I did complain that they ran out of parking and expected me to park across the street. My issue with that is that they offer no shuttle and expected me to cross with my kids in the complete dark and jay-​walk (there’s no traffic or street light). Oh, and a lot cars are driving up and down this road because of the amusement parks.
Next issue, so I’m two buildings over and no ones room key will work so I go down 12 stories and walk all the way to the lobby to see what the problem is. Apparently they made and error and had me checking out today, so I pull up my reservation on my phone and I show them that I don’t check out until tomorrow and paid for all 4days. Instead of apologizing the lady says «oh well, and shoves me my new keys». An apology is not that hard, especially if it was an error on their part. I am highly disappointed and will not be staying here again.

Just arrived and so far so good the lobby is impressive and clean and the workers are courteous the pool is good size. I like the layout of lounging chairs and place to sit around the pool they also have a bar near the pool and a place to eat in the lobby and the prices are very fair for food

First I will say this, our room and view was definitely fantastic. The beds and pillows were also very soft and comfortable. The location is really great as well. We did have an issue with the DVD player and had to wait about an hour for maintenance to come fix it though. There was also a lot of noise outside of our room.
With that being said… when we first showed up we had to wait quite awhile to check in. Then after doing so, we were escorted to somebody who basically convinced us to sit through a 60 min presentation the next morning while we enjoyed a full free breakfast. We had a lot of plans for the following day, but we figured 60 mins wouldn’t hurt. Even though we had two kids with us including a toddler.
Anyways, the next morning we go downstairs and are told to wait for somebody to come and help us. I remind you that, we had two kids with us including a hungry toddler. So we wait… finally a young man by the name of Alexis comes down and takes us upstairs. Once we get up there, it’s clear to see this dining area was a MAD HOUSE! So many people giving presentations, and a man on a microphone interrupting every 20 mins to announce somebody has purchased a time share, it was just complete madness and very, very crowded. Alexis says a few things then allows us to go enjoy our breakfast. The buffet is terrible, cold, not worth it. Anyways, after we finish eating Alexis goes into his presentation (at this point 45 mins has already passed very quickly), but first he talks about his girlfriend, his rap career, and his side jobs, then asked us how we met and what our occupations are (irrelevant). He proceeds with the actual presentation (having to stop every once in awhile because the man on the microphone had a big announcement) and tries to convince us. I had a lot of questions at first, then I was over it. My husband said several times that he wasn’t interested. Each time Alexis would bring over a manager or some financial person to come and speak with us. Also telling us how if we don’t sign up now and if we ever decide to sign up we will never get a deal like this again. We are going on hour THREE at this point, the kids are so ready to go and this becomes extremely frustrating. Finally they let us go. THREE HOURS? We are on family vacation, are you kidding me? Terrible, just terrible. It’s so sad because we really did enjoy our room, we loved the view. But this was just ridiculous.

Read other reviews so I was prepared for the accosting by the vacation sales staff. A quick no thank you to park tickets and breakfast is all it took. Expected a lot more harassing — pleasant surprise.
Got into the room which was clean but compact. Room and décor could definitely be updated. Obvious that anytime repairs were made, they were done as cheaply as possible. Kitchen area was good as was the kids room, but this is no doubt a 4 person condo. The master bedroom layout was a little weird/​inconvenient with the bathroom situation as well as the smallest shower known to man. We mainly used the other bathroom because it was more spacious. But neither shower door sealed creating a wet floor issue.
Pool was a little gross with stuff floating in it, but it was pretty windy.
Only being 5 min from universal was great. Booked this room through VRBO and I think we got what we paid for.

As soon as i walked in here, the front desk look down on us, as if we couldn’t afford it. Standing in line took about an hour long because the front desk was really slow.
Customer service was a huge disappointment, they kept referring us to the next person. I guess it has to do with my ethnicity.
We booked this hotel and paid over $ 200 in advance for one night, they still needed a security deposit. My credit card is block due to fraudulent charges, hotel wanted to charge $ 50 security deposit on my card. After arguing back and forth for 20 minutes, the manager and his team mates try to haggle us. We asked for a refund, they won’t allow it.
First they wanted $ 50 security deposit on the card, we were willing to pay that amount in cash. They rejected the offer, instead they wanted to make us pay $ 200 for security deposit in cash. We told them that’s a lot, and they reduce the price to $ 100. Well, now im thinking we will never get our security deposit back, if we paid them in cash. After, finally agreeing to pay $ 50 security deposit, we had to take a ride to the bank…
I found out, from the brochures, this is actually timeshare. Timeshare is famously known for scheming people. ha they even had a pyramid scheme name after them.
After checking in the hotel, it was a small compact apartment. The rooms were tiny, with two single beds, king size bed, and mirrors across the wall like cheap motel rooms. There wasn’t enough space in the bedroom to walk around. The shower was nice, and decent. The bed was stiff as a rock, and it was a single bed, which anyone who rolls over will fall off immediately. The pillows were way to high for my neck, i almost had a broke neck.
After 10 PM, this is when there is No parking available at the hotel. We had to park across the street.
Check out is one hour earlier then other hotels. You have to check out at 10 AM.
Even though they tell you your security deposit will be on your card immediately, that’s a lie. If we did pay $ 200 cash in security deposit we would never see it again. It’s up to them, to decide to with hold your money for 5 – 6 business days. Overall, my experience was unpleasant.

We drove from Houston to Orlando and stayed in a crap but expensive tiny hotel in New Orleans (never doing that again).
When we got to our room and saw it had 2 bedrooms and a hide a bed and all 5 of us had space and a washer dryer we were excited.
Then, we took the 60 minute preso to get cheap Universal tickets as our timeshare pitch «gift». I’m in sales and constantly looking at how others in the craft work and I liked the property at first so I was game for a 60 minute session at 8 am so we could get to the park at 10 am.
In the morning we waited for 30 minutes for someone to take us upstairs to their boiler room for a crap breakfast. At 8:50 our sales guy shows up, but keeps disappearing at 9:40 my wife and kids have had enough and bail when our sales guy again disappears. When he returns with a manager I stand up and we get into it. I’m pissed.
They tell me the 60 min presentation hasn’t ended and I don’t get my gift until it does, I say BS look at the time and start loudly talking about what a rip off this is and I’ll keep going like this until my 60 min are up. They shut me up, sign my papers and I’m out. Don’t be afraid to yell upstairs if you go over 60 minutes.
The sales pitch is a crock, every so often they «welcome» a new owner and clap and tell the other sales reps to remove a unit from their inventory. What is BS about this is each unit can be sold up to 52 times, they never say what week is being sold. They never have the new owners stand up to be introduced either. The cost for our unit was $ 32K per week. $ 32,000 X 52 weeks = $ 1,664,000 per unit is what they are selling these for, what a joke. Also look up all the Westgate timeshares going for a fraction of that online if you are interested.
Don’t fall for the sales pitch, rudely tell them no when you check in and be proud about it, it’s the best decision you will make there. You’re on vacation after all and time is precious.
For the rate paid $ 150 per night I feel like it’s an ok deal. I don’t like that the rooms have openings that look like vents above the doors so there is no privacy. After a while you do start to see the places they cheaped out in building the rooms. It’s a weird mix to see nice shower fixtures and granite and also low end mattresses and furniture (some of it is hefty).
Also housekeeping comes when they want to apparently. They missed 2 of our days.
Location is great and w/​o all the timeshare crap it’s a decent place to crash with kids. But remember it’s cheaper to rent here than buy :-)

Stay the heck away from this place!!! You will not get peace and quiet here! This place is all about selling time share!!! It’s filled with people who are either trying to sell it or are being persuaded to buy it! The breakfast area is over taken with timeshare breakfast and lunch meetings! The lobby is always in chaos because of this and the same with the pool area. This place does have a beautiful view but I honestly couldn’t get over all the craziness going on there are so many places to stay in Orlando so you can by pass this one it’s not worth it!