Knightsbridge At Stoneybrook

ZRS management took over in march or April of 2015. Every since then the complex has gone down hill fast. This company seems to be all about money. They asked us to raise our rent while having a person twirling a sign on the corner of the street stating“move in specials”. When we told office management we weren’t paying the increase because they are offering other similar units cheaper they said“you could move out and back in if that’s what you want to do”. We have been great tenants, paying rent on time every time. It seems like ZRS thinks this will be a college apartment complex. No one knows this place even exists. Security? Two gates to go through that are simple to get through. The first, you just have to tell the guard you’re going to Knightsbridge and he lets you right through. The second gate, if it’s even working, you can just wait and follow someone in since it isn’t timed for one car. The gym? Infested with bugs and never maintained. The dog waste bags are rarely refilled. What’s the pet fee for? Valet trash is the worst invention. Families of raccoons live in the area and scavenge constantly leaving trash everywhere that maintenance refuses to clean up. The valet trash people have no regard for your plants and will destroy them while picking or not picking up your trash. Very inconsistent service that’s a mandatory $ 25 a month! I think we can all dispose of our trash for free thank you. On top of all of that, the sidewalks and parking lots are moldy due to lack of cleaning, the roofs ate dirty, trees and bushes crowd the sidewalks making you walk in the street or grass, and the front office staff fails to communicate info to their own maintenance staff. You have to tell them 3 times just to get anything fixed. While the maintenance staff is friendly they are lacking in skills. Just about every work order is fulfilled by an outside company. Why have a maintenance staff if they can only change air filters without hiring another company? On top of the front office staff being greedy and poor communicators they are confrontational and rude. Every apartment complex would probably be a better option than Knightsbridge. Check that, stay away from ZRS Management in general

I moved in after meeting with Victoria and signing a one year lease. The apartments appear to be upscale and full of amenities. However, looks can be deceiving as my apartment along with my neighbors’ were full of roaches. The infestation was so egregious that they walked across my television and a 2″ roach climbed out of the tub drain while I was showering. I was terrified and sickened so I sprayed Raid on them as they crawled through the living room. This defense caused me to lose my security deposit as they pulled all the wall to wall carpet back to inspect the padding and claimed they were «pet stains». Evidently, this place considers roaches as pets. Also beware that «aggressive breed dogs» such as dobermans, pit bulls, German Shepherds, not allowed elsewhere, are living here. Two dogs broke through a glass window after people on one occasion. Another health hazard is the amount of dog feces in the public areas. The management refuses to honor Orange County’s Ordinance to clean up after your dog or you can be fined up to $ 250. There have been armed robberies with one man even being pistol whipped (Orlando Sentinel). Single females have a false sense of security with the guard and the gates. Anyone can get in past the guard by just stating they are going to the apartments and then following another car in through the gates or parking at the clubhouse and walking in. Knightbridge at Stoneybrooke Is an undesirable apartment option that is very loosely managed. There are many brand new apartments in the Waterford Lakes/​Avalon Park Area. Take the advice of a former resident and go elsewhere. One more suggestion; be warned if you cannot find another apartment and go through their move-​in check list make sure you note on it that you cannot attest to the condition of the carpet padding as it is hidden from view. They will illegally hold you responsible for undisclosed defects on their part. They would not give me the courtesy of a move-​out inspection, making me think everything would be acceptable to them, which it should have been. I am so thankful to no longer be a resident of Knightsbridge at Stoneybrook!!!