Macy’s

Macy’s is Macy’s. Big department store, big name and big prices… Unless you catch a really big sale. However, they often lack staff and sometimes seems disorganized.

Good customer service. The associates in bedding, home goods, and jewelry were all very willing to assist. I’d say the store needs a makeover considering the other upmarket stores just a few feet away in the mall.

This Macy’s is more like a Wal Mart… the lighting is hideous and the bathrooms are the most disgusting and poorly maintained I have ever seen. The first floor bathroom near the women’s department has 3 stalls; one is marked «out of order», another had the stall door falling off so you can clearly see the person using it, and the third (handicapped) had no toilet paper, paper towels, or soap!
Upon walking out I saw one of the women who works at the makeup counters cleaning her brushes in the sink. I don’t know how clean they could get considering there was no soap…
I wish they would clean up their act, this used to be a nice place to shop.

I recently became a fan of Macy’s about two years ago. Believe it our not, it took a trip to New York to turn me onto this department store. You can count on the store to be neat, clean and you typically receive good service. I really try to buy only things on sale/​clearance. My favorite type of sale items are Jewelry which you can at times find 50% off, ladies shoes and clothing are a good buy when on sale. The only challenge is their clearance areas are usually in disarray which requires patience when searching for that great deal. Oh and on shoes… smaller sizes better clearance selection. They consistently try to get you to open a charge account. One benefit is extra off on your purchase if you use your card. One thing to be wary of is email sales blast. You will get a lot of them and you definitely have to read the fine print as I have been upset on several occasions when I have made a trip expecting an extra discount amount and it doesn’t apply. This experience has caused to want to opt out on email blast… but then I wouldn’t know about when they have a great, legitimate sale.

I absolutely love Macy’s and wish we had one in Jacksonville. Having easy access to Macy’s is one of the things I miss most about living in Orlando; lucky, we visit there at least once a month (usually more).
I don’t do a whole lot of clothes shopping at Macy’s. I mostly shop for handbags and makeup. Love they have sell the Michael Kors line of makeup here; that can be difficult to find. Anyway, this means I don’t usually leave the first floor.
Customer service is always top-​notch here; at least in the areas of the store where I do the majority of my shopping. I always have at least one person come up to me smiling, asking if I need assistance. When I do need assistance, it’s easy for me to find someone. I don’t have to trek all over the store looking for an associate.
They have a nice selection of both Coach and Michael Kors handbags (two obsessions of mine).
The only drawback is it’s located in The Florida Mall, so you’re going to find a lot of tourists here. I also always see a lot of children who aren’t being watched by their parents and they are just let loose to roam the store. On my last visit here, there was a little girl playing with the Dior makeup without a parent in sight. So, overlook things like that and it’s all good.

I usually gravitate to Macy’s because of the huge petite selection. It can sometimes be very frustrating looking for stylish clothes that fit correctly in some stores, but not here.. .
Since I loathe shopping for clothes IRL, I usually just order online and have the clothes shipped to me. Recently, however, Macy’s allows the option to order online and pick up in store.
Now, this is win win for me. I received a text alert when my items were ready for pick up, and since I paid online, all I have to do is go to the pick up order counter with my ID, and my bag is packed with all items in it – ready to go. I ordered around 9pm and received the text at 7:30 am the order was ready, so in this case, it was super quick.
Online pickup is on second floor where the mattresses and bedding is located, right near human resources. I had to ask 3 different people where to go before I finally found it, but now that I know where my order can be picked up, it’s on!
Macy’s’ I love you!

Macys is usually the best store in the mall without any customer service issue or any other issues until today.
I purchased items online and had to return a few of them I didn’t have the receipt which is not a problem because it was on my Macy’s credit card until today. I was preoccupied and never had to worry about my returns until today they returned the wrong item I was returning Ralph Lauren pants for over 25.00 and instead the retuned a T-​shirt that I still have.
Since the incident happened the store manager contacted me and refunded the correct amount as well as sending me a gift card for the inconvenience I will def be back to macys as the customer service rocks.

Worse place to shop at, terrible customer service and very rude employees. Dont recommend going there at all.

This probably qualifies as my favorite Macy’s store. They have a large selection of Men’s clothing unlike some of the other Macy’s around the area. I purchased some cologne and some shoes and both checkouts were super fast. This store has become the official Brazilian Macy’s. They have sale announcements over the loud speakers in Portuguese and I find that a bit odd. One of the sales associates approached me speaking Portuguese, lucky for her I do speak Portuguese or it would’ve been an awkward assumption. All in all, great selection, good prices and fast service.

They don’t carry Tag Heuer watches. Learned that lesson after driving, then walking from the parking lot, in pouring rain. What kind of Busch league Macys is this?

Poor Burdines, how you’ve not changed.
I appreciate this Macy’s location for multiple reasons: the parking, the helpful clerks, and its location within the mall.
When Florida Mall added this section, I was glad to see Burdines was an anchor store. I always liked Macy’s and appreciated that they carried the same products throughout their other-​named stores.
Of course, it’s a bit crowded with all the tourists but it beats most of the other Orlando area locations for completeness.

This Macy’s is second only to Millenia. They usually have a decent selection of items, and when I visited they had more designer brand sale items than Millenia, which I visited on the same day. Staff was very prompt to take my items and open up a dressing room.
I don’t always make it down here, but when I do I always walk out with a purchase. Nice shoe department and nice home section.

My wife is a petite. Not a great selection here. Not one of the better Macy’s but the customer service in the underwear section was superb!