Martinizing Dry Cleaning

I have been coming to this location for business purposes for three years now. There are a number of reasons for that. First is, they have never let me down. I trust this company and its employees with my work wardrobe. They have dry cleaned it repeatedly well for me, as well as done a few alterations. I have always been happy with my alterations & leave feeling more confident in the appearance. The staff is always very friendly and accommodating in providing me with a detailed receipt. In these three years, have I only had one minor issue and the staff was extremely apologetic with the item not being ready at the suggested time. I easily picked it up the next day and will continue to use this location for my dry cleaning.

One star, for:
1) damaging a brand new silk shirt
2) being disrespectful and nasty to me over the phone
3) telling me that it’s not THEIR fault, it’s MY fault because I shopped at Marshall’s
4) the place and employee stinking like cigarettes
5) they refused to refund me, said they don’t do that. They said they can only give a store credit if I show a receipt from Marshalls’s, even though I said I don’t want a credit because I will not return.