Mattress Firm Colonial Landing

Absolutely the best product and customer service! Ask for Chris! He was extremely knowledgable and worked with me to find the perfect mattress. Turns out I preferred a different type than I thought, which I wouldn’t have discovered had he not asked the right questions and suggested I lie on different models in the store. I actually liked a more expensive set, which I would have bought, but he showed me an equivalent that was less, without me asking to try something cheaper. Delivery was same day, on time, and by courteous drivers who called 30 mins beforehand to alert us they were en route. As a result, I had the best night’s sleep in years! I highly recommend!

We had purchased a mattress and box spring for our spare bedroom a couple months ago and had a very good experience with Veronica so we decided to return today to look at purchase a new mattress for ourselves. Annie Toth was our sales person. She showed us around and helped us decide which mattress was best for our needs. I asked about the 90 days same as cash, as I was willing to put down a ¹⁄₃ today and then either make two more installment payments or pay it off next month in full. I was VERY CLEAR that I DID NOT want to finance through a bank. She said she understood. She explained there would be a $ 59 fee for the same as cash, I agreed, no problem. As we sat down to do the paperwork, she was typing away in her computer. I asked her again, this is the 90 days correct, not through a bank? She said yes, yes of course. She had me sign some paperwork that had our total amount due and returned my debit card and license. I asked her when the payments were due and she said the company would contact me about it. I also asked her if she wanted a ¹⁄₃ today and she said no, they will contact you for it. RED FLAG, RED FLAG! We left with a same day delivery scheduled. For the next few hours I kept getting a nagging feeling that something just wasn’t right. I can’t explain it, things just were not adding up. I checked my bank account and didn’t see the $ 59 fee was processed. How could that be? No way they would just let me walk out without some kind of payment. I went online and researched the company, Progressive, that handles the 90 days same as cash. The had BBB complaints as well as many on ripoff report. I started getting a sick feeling and told my husband this seems shady, that I wanted to cancel the delivery. I called the store, talked to Annie. When I explained I wasn’t comfortable dealing with Progressive, she says «oh you don’t have to worry about that, you were financed with Wells Fargo» WHAT??? How can that be, I told you specifically I did not want bank financing! Her reply, oh I must have forgot. I called the delivery driver and canceled the delivery and raced to the store. I demanded they call Wells Fargo and cancel the account. I made them put me on the phone and WF confirmed that a credit account had been opened in my name with a $ 2800 credit limit. I asked Annie for my original paper work. She only had me sign the top copy, the WF agreement with my credit limit and the 28% interest charge was on another sheet without my signature. When I said how could you have opened this account without my signature she said I forgot, forgive me it’s the holidays!!! This was a fraudulant account opened without my consent! I kept the original paperwork showing I did not sign for the WF account. Shame on you Mattress Firm, this is such a shady way to get a sale. I now have to wait until Monday to call WF customer service and close out this credit account.

Excellent service.
I was in a hurry (we’re talking last couple minutes of my lunch hour), and everyone here was so accommodating!
I walked in, told them what I wanted, found the perfect mattress and arranged to have it delivered that same night, all before being back at work on time.
They had told me when to expect the mattress to be delivered, and they were right on time and super efficient.

Annie made all the difference with buying a mattress from her place! She immediately greeted me with a friendly smile, showed me all options in my price range which was much more than any other mattress store, and gave me a heck of a deal on my purchase! There was a candy bar in the store for my kids and I was in and out of there in like 25 minutes. I will definitely be back to purchase from this store/​Annie again!

I purchased a mattress with delivery set for a Tuesday 6−9pm. I had just purchased a condo and was not living there yet, but I went over there and waited for the 3 hour delivery window. No one showed up with the bed and I didn’t receive a call. Called the next morning, was told that my delivery was wrongly set for another day and had delivery changed for that night. They can’t give out a phone number so there was no one to call to ask why the delivery wasn’t being made. Again I waited three hours and guess what — no bed, no call. That was 6 hours of my time spent waiting for nothing. I make 45 dollars an hour so Mattress Firm owes me $ 270 dollars. Avoid them and go to a company who actually wants your business.

We bought a mattress here recently. It was a good experience. We spent a while trying out a few till we found one we liked best, a Tempurpedic with gel foam. There was a sale so we goy a discount off the stratospheric list price. They delivered it on time and their where zero issues with the purchase.

Wonderful staff and very accommodating. Very happy with my experience. They delivered it that day (if what you want is in stock). We bought the wrong size and the next day they assisted me in reordering. It was easy and a pleasant experience.

Love these guys, ask for Frank, he’s great and knows the best deals and will help you find exactly what you want.