Nickelodeon Suites Resort

First thing I booked this room 3 months in advanced and paid $ 460.00 for 2nights. With that being said I definitely shouldn’t have had yellow water my kids and I took showers in this yellow sludge water and I had drank a pot of coffee before I noticed. I posted pictures on here. Also the reservation I booke said their was free wifi and flat screen tv s in the rooms. Well even after paying to upgrade to premium wifi 39.00 it still would not connect to internet. And the tv s were big box tvs with only cable connection not even RCA or HDMI hook ups. I look for these things before I book because I take my work on the road. So paying as much as I did I expected nothing less than what was in my reservations and there was long black nasty hair in the tub. They sent a tech down and maintenance which wanted to work on the things with us in the room on vacation! So I was finally told after getting very upset with 3 different managers that someone would be down right after breakfast to take us to a new room. Well I canceled reservations I had to wait 5 hours and no one showed up it wasn’t until 330 pm the second day that someone finally came to move us. I asked for some kind of compensation and they basically told me I was crazy. I saved for a year to be able to have this 2 day vacation with my kids for it to be a complete nightmare and they didn’t even care. This wa s by far the worst place I have even stayed. I would not recommend anyone waiting their time here

Apparently this place has gone way down hill. There was poop all over the floor in the bathroom and it was seriously packed. Seemed like a bad crowd has started coming to this place.

I only gave 1 star because there’s not an option for ZERO so that’s being generous!
Do NOT ever ever ever stay at the Nickelodeon Suites in Orlando, Florida!!! We left 2 days early bc the service is horrible. No adequate shuttle service (every 1 hour, 15 minutes IF IT RUNS!!) and guest services is designed to sell travel NOT service the guest. And worst of all, 3 of the 8 front desk workers are RUDE!!! The food is $ 17 for a simple burger and $ 13 for breakfast! There’s also a bait and switch! Apparently, the fee that you pay for your room on the internet only holds your room, when you get here, you gotta choose your room and choose a $ 50 upgrade or a $ 30 upgrade. Either way you gotta pay an upgrade! Then there’s the resort fee of $ 18 per day you gotta pay. The fees NEVER stop!
Don’t bother complaining either bc you’re just going to get more rudeness! I’ve received better service at a Motel6.

This is a hotel/​resort for kids, so expectations have to be adjusted as such. However, as the paying adult I can’t help but notice everything.
From checking in: two people doing the job behind the counter, a long line of guests waiting some 20+ minutes, only to be told that someone would call us when the room is ready. Check in time is 4:00PM, check out 11:00AM, there’s no budging here.
Upon return to pick up the key I had to stay in line all over again, although I was told there would be a separate spot to pick up the key!
You get the way they work right at the counter, with them trying to up sell everything! 30 bucks more per night for a renovated room, which should really be the other way around as the old rooms do need renovation. Then a cheap shot at trying to get you to sit at some time share pitch.
Then they charge this stupid «resort fee» per night for the stuff (shows, parking, etc), which should just be included in the room price!
BTW, this fee supposedly includes internet access in the room, but again they try to upsell you with «higher» speed access. Honestly, the connection speed offered is a joke, my 2400 baud modem did better, so I have a hard time believing their claim about «faster» internet for 17 additional dollars per day.
They tag all three of us with this plastic bracelet, which they charge $ 25 if lost (each), and it has to be worn at all times! I feel like a bull now!
They tried selling us the dinner with the Ninja Turtles, but I was told they only serve pizza and pasta, at a pretty expensive price tag (some 90 bucks for two adults and a kid). I get it that this is about the experience for the kids, but I’m still paying for it.
Seriously, this nickelodeon thing made the adults feel like they were more like nickelanddiming!
As for cleanliness, forget it, it’s a kids’ hotel and it shows.
The buffet is what one could expect from a mass serving place where the main clientele is kids, so if you have a healthy lifestyle you know you’re not at the top of their minds.
They do have these pools with these events for the kids, which is nice, so that’s the second star.
We do anything for our kids, even if it’s just once and this is one of those cases.

Picked this resort for the kids. First the positives. Tons of stuff for the kids, shows, meet and greets, movies, game room, character dinner, sliming, and the bunk beds in the theme rooms. Rooms were spacious. Great location near parks. Kids had a blast. Now the negatives. All the «fun stuff «that says is «free when u stay «is not free there is a hefty resort fee. Carpet in our room had a odor. Got bribed into doing a time share presentation with 100 resort Credit. Don’t do it. It’s a Sheraton resort off property and the take u on a bus to get there So yr trapped. They offer discount park tickets also if u do the presentation but it’s trickery because u have to buy something. Those guys were super pushy and didn’t like to hear hat we were not Interested. They brought multiple men to convince us. Would never do that again.

I’m only giving this 2 stars because they have a nice water play area for young toddlers… otherwise this would be a 1 star. Ill go point by point:
Check in: My parents, my husband and myself (with a toddler) rented a 1 bdrm suite. I am a FL resident and qualified for the resident discount, I registered as the guest and my father who is not a FL resident paid for it as a gift to us. Upon check in I was told we would not get the resident discount since I didnt physically pay for it. My father is standing right there, Im standing right there, the room is in my name… who cares who actually pays for it? Well according to them its policy and theyre not budging. I will say that this is not clear on their website when you book it… i was fully expecting them to perform good customer service and accomodate… didnt happen. They refund my dad and I give them my husbands credit card… nope…cant do that either! This is getting ridiculous… Im authorized to use my husbands credit card but they wouldnt have it. Finally my father and I both hand them cash for the room along with a $ 200 room deposit. We now had to wait for our room to be inspected so we couldnt go put our things down. Worst customer service Ive ever experienced at name brand hotel.
The room: we walk down a very dingy hallway to our room. The room has not been kept up well… desperately needs a face lift. Think motel 6. The covers on the two single beds are cheap and thin, there is no quilt on the queen bed… just a thin fleece betweem two sheets… there are no extra blankets. The bathtub not cleaned thoroughly
The property: In a word… dingy and not up to date. Everything is dirty… the lounge chairs at the pool… the mini golf course.
I hear they started a renovation… they need it with the price they charge. The non resident rate would have been $ 385 FOR THE NIGHT. I have stayed in awesome 4 star Orlando hotels like Omni, Shingle Creek and even the former Peabody (now a hyatt) for less than that. They blow this place out of the water.
Some positives: nice water play areas and slides for all ages, the cafeteria food wasnt bad.

Imagine making plans for your daughters birthday. The building excitement of a trip to Disney and the Nick Hotel. Now imagine arriving at the hotel, only to find out that unbeknownst to you, your reservation has been cancelled! What happened to my family tonight should never happen to anyone. My kids were in the lobby crying. The charge for the room was already on my credit card statement, so essentially they took the money, but didn’t have the room. Not only was the manager unsympathetic, she made us feel like this was our fault. I wouldn’t recommend this hotel to anyone. Please, consider one of the many other options you have when you travel to Orlando.

This is a strange review to write. I’m going to try and be as honest as possible, with some constructive criticism that hopefully they will read.
We got there, lobby was nice. Bustling, and the young lady who checked us in was friendly. We were told that if we lose our wristband that we would be charged $ 25 per band which is a tad off putting. They know we are staying there and have records of us paying. Just seemed strange. They charged us a fair amount of extra money for activities fee (or something like that), but only included use of pool and to attend Double Dare shows. Waste of money, whatever that was for. I wished I had refused to pay as I’m still not sure what we paid that extra 1 – 200 dollars for? I also was a tad annoyed that I asked if both pools were open on Facebook and they said yes, and the pool nearest our room was in fact, closed the entire week for painting.
Which leads me to that. Wish I had known. I still would have booked it as my kids love the brand, but knowing the small garden areas would be closed, and construction would be all over, would have been good to know prior. Also, I do agree with other poster, have all rooms decorated like the website, so kids don’t end up disappointed on arrival that there rooms are so barren and boring. Kind of a let down to the little ones. Glad you are renovating though because when a 10 year old notices how old a hotel room looks that is pretty bad.
The pool area was pretty gross also. Black mold all over the ground and lounge chairs. Just looks like it hasn’t been maintained at all. Not even a tiny bit.
The other thing that I was unhappy about were the high prices for everything. The activities, the food, the entertainment. Everything was an added HIGH cost. Really dumb, and left no incentive to come back. Ever. I hid my disappointment of all this from my kids though, so they enjoyed the «resort».
The good. Most of the staff was very nice. The food was pretty unexpectedly delicious. Zack at the character breakfast needs a raise. He and another blonde girl by the pool with a green bow, screamed Nickelodeon brand. Like they jumped right out of the tv to entertain the kids around them. They seemed to truly enjoy working there. They deserve a raise as they seemed to go above and beyond. One character breakfast should be included for guests of the resort.
The turtle dinner was fun for the kids, and was nice that it wasn’t just pizza for us adults. Cost was to much again for guests of the resort, I think 1 dinner should be included.
Pool side entertainment was fun, but $ 5 for a plate of whipped cream. Really? Is that to pay for new unmoldy lounge chairs? Or for new skimmers to pluck poo out of the pool? It’s little added costs like that, that had me scratching my noggin.
I thought by staying off Disney property would save me money, but in the end, it really didn’t.
Maybe wait until they renovate to check out this hotel, and only if your kids love Nickelodeon characters, otherwise stay elsewhere.

So, this review is more of a 3.5 than just a 3.
I booked my stay through
a little over a month in advance and got a pretty sweet deal. I booked before I read the reviews, and after reading them, I was a bit hesitant. I went in expecting the worst.
About a week before my trip, I called to confirm my reservation and check on resort fees/​incidental deposits etc just to be prepared. Everything looked good according to the employee I spoke with.
Fast-​forward to my arrival… Upon check in, I was told that my
reservation was no good and they would have to cancel my current reservation and treat it like a walk in and give me their «best rate». I wasn’t given and exact explanation as to what was the issue, only told it was on Bookit.com’s end. Of course I was frustrated because the hotel knew about this ahead of time (my reservation had notes on it from a manager to call her when I arrived to cancel/​redo my reservation), but I was never notified. So I was told I’d have to pay 325.00 for my two day stay, even though I had already paid through Bookit. On top of that, it wasn’t even the same room I initially booked and my bed was smaller. I was very upset to be out 300+ dollars unexpectedly on this trip. I called
who couldn’t find anything wrong with my reservation and they went back and fourth with the hotel until the hotel decided to refund me the amount later that day (still takes 3 – 4 days to process, so wasn’t very happy about that). A young girl named May was very helpful with the refund. In the end, I still wasn’t given an explanation on what happened initially, so I can’t say if it’s the hotel’s fault or
for sure, but it was definitely inconvenient.
On to the actual hotel:
PROS:
–Very close proximity to Disney. Like, a 7 minute drive, which was great since that was our main plan for the stay.
–Lots of activities for the kiddos. Double Dare live was SO much fun and so interactive. They also have an arcade, 4D theater, character dining, two water parks/​pools, Slime (!!) and so much more. What’s best is the employees who run the place made it such a great experience and seemed to really love their jobs
–My room was pretty nice. The size was great and even though mine wasn’t an updated character suit, it was still decent.
–The place was clean. Judging by reviews, you’d think you were entering into some kind of unsanitary hellhole, but the place was kept up nicely and you can tell where they were making improvements.
CONS:
–Lack of toiletries in the bathroom.
–No mat in the bathroom to dry your feet off
–Shower curtain sucked and was too short to stop water from flooding everywhere
–Parking. Now, there was construction going on that took up a lot of spaces, so I won’t fault them too much on that, but it did suck to find parking after we got in from Disney late at night.
–My room was decent, but there was a slight stale odor to it.
–Lobby location. This place is pretty damn big, and the lobby isn’t central. It’s at the very front and our building was at the back which made for a super long walk whenever we had to go to the front for a couple of things.
All in all, I would stay here again. My daughter LOVED this place and it wasn’t horrible, especially if you book with a third party deal. Just make sure to call the day before to confirm your booking is good lol.
–While the Ninja Turtle Dinner was great (a little pricey, but tasty), the breakfast buffet food wasn’t all that. And for 30+ dollars for me and my kid, it wasn’t worth it. The quality was lacking.

My family and I returned from here yesterday and I was not impressed at all, my daughter was even bored half the time. We checked in Thursday and left early Monday morning and it wasn’t worth all that time. I expected things to be costly, but I didn’t think I would have to pay for a lot. I expected to get more for my money and especially more activities being that it is a resort. Everything they offer can be done in 1 or 2 days. wasn’t worth the 4 night stay. The activities are very repetitive, I had to pay for majority of the activities there, we didn’t get a chance to experience the lagoon because they were renovating. I really wish I would’ve taken the advice of my driver and went to Walmart for food for when we weren’t doing to character breakfast or ninja turtles dinner.
It seems like they emphasize on leaving the resort and exploring the other parks in Orlando, but that’s not what I would expect from a resort that I paid $ 800 to stay at. I expect to have most of my fun on their grounds. Not pay an additional $ 300 to go to another park for a day. I would have stayed at a cheaper hotel and explore the other parks in Orlando if that’s what I wanted. Lesson learned!
I see a lot of people had issues with their rooms. I found everything to be okay. Our sink wasn’t working, but they fixed it right away, so no complaints there.

Although I wish I would’ve went to Walmart, which isn’t too far. The food at the resort was really good. No complaints there either besides the prices.
I wouldn’t recommend this place and I wouldn’t return either.

Save up a few extra bucks to stay at Disney world. Joke of amenities and rooms were terrible. Beds are completely uncomfortable and the kids bunk area is less than safe. You can hear everything outside your door from people walking and talking to cars starting up in the middle of the night. Thought it would be a fun experience for the kids but all there is is a splash park with slides and a giant pool. It was ok but completely overcrowded. They only open the second pool on the weekends. Way too crowded and rambunctious for young kids.

My daughter and her family almost decided not to come because of the bad reviews. We decided to take the bad reviews and used them to build a great vacation experience for ourselves instead. We
enjoyed ourselves!
The newly renovated room with the characters on the walls, housekeeping accommodating us, the maintenance man coming up to unstop the toilet at 12am because my 7 yr old granddaughter used a little too much toilet paper, the children shows, friendly staff, the Christmas décor, the great poolside view from our room, great location and near various Restaurants and stores, ALL have met our approval and we would recommend this place to our family members and friends. Thanks for caring enough for your guests to correct the past complaints. Great JOB Nickelodeon Suites Resort!

I went from Cabana Bay resort to this Nickelodeon resort & it was a major downgrade. For the same price! When my family & I got here we were not impressed with anything.
It also seems like you have to pay for a lot. At Cabana Bay it’s free for pool access but here… You have to pay $ 25 a person. A lot of the activities they have you have to pay for.
It also isn’t as updated as other resorts out there. It stinks & you just have a bad vibe in the rooms! I only stayed here for 1 night & it wasn’t the best.
Employees are really nice at the desk. But they can’t do much about the rooms smelling & every other flaw the resort has.
1 Last thing. The wifi is very slow & it sucks!

I’m giving it 2stars because the kids LOVE it! The kids are little however, and don’t notice filth, stains, musty odor
If you have seen my previous reviews, I’m NOT a complainer, but for 200 freaking dollars a night, I expect CLEANLINESS
The safe is broken, the hair dryer is broken, and the top bunk rail is also broken… Not trying to sound petty but I have stayed at disney value resorts for $ 100/​night and they are CLEAN and updated. We got here at 8pm and the oasis pool is closed mon-​Friday??? The rest at 7 during the week… Smh. It’s late and I hope tomorrow when we get to go to the water slides it will be better… The layout is terrible. The waterpark is in the middle and its a pain to try and get in because you have to walk all the way around. It’s inconvinient. I’m just pissed at the price of this hole in the wall… I feel gross because of how dirty and stained everything is. Again, go to disney. This is the first and LAST time I will come here. EWWWW

I have to start out by saying that when we take a family vacation, we revolve most of what we plan around our children (ages 12, 9 and 9). Thus why we chose this resort, which is so clearly oriented towards children.
The kids were excited to go, being big Spongebob fans! We booked a spongebob room with twin beds in the kid’s room. I have to say that I was disappointed in how small the kids’ room was. The pictures on the website make it look bigger, and it’s small. And the beds are not technically twin beds. BUT, it worked and the suite itself was much larger than a standard hotel room you would get anywhere else. I liked that they had 3 tv’s in the suite. We have 3 kids, so that helped thwart some fighting. I do think it’s ridiculous that they provide an almost full kitchen for the 1 bedroom suites but not the 2 bedroom. It was a bit difficult to keep enough food in the room for 5 people with a mini fridge and a microwave and no cabinet space.
We came during Tropical Storm Debby, so we got some torrential rain. I though that the attractions would be closed, and we would miss out, but no… even in the rain the water park was open. There were large canvas umbrellas that chairs were under that parents could sit in and not get wet.
The entertainment factor of this hotel for the kids is amazing! The staff is amazingly chipper and friendly with the kids. Poolside shows and contests where contestants are picked out of the crowd, and the mass sliming were highlights for our kids. The mall area is pretty entertaining as well, with a decent arcade and character sightings. I didn’t find it incredibly crowded, but maybe that was because of the weather. The food is decently priced (still overpriced, IMO, but not like most places) and there are healthy choices like fruit and veggies with dip.
I don’t think the character breakfast is really worth the price. I guess I compare it to the character meals at Disney, which I thought were more involved. The buffet was mediocre. Coffee at this resort was terrible when I drank it, which i didn’t most of the time because we brought our own.
The staff is all really friendly and courteous. Check in and check out were a cinch. Anytime we dealt with a staff member in any part of the hotel, they were accommodating and never acted put out, which is not something I can say about some other places I have been.
Would we go there again? Yes, I think we would. The kids really, really enjoyed their time there and for our family vacations, that is what it is all about.

So far so good. Yes, their rooms are a little outdated and in need of deep cleaning but for what it’s worth the kids love it anyways. When you’re coming here you’re obviously coming for your kids and not for a personal getaway.
The pool is opened late, till 10pm I believe which is one of the most important things for me when looking for a hotel since I am a night owl. The pool is also very big and split I perfectly for all ages. They have a kiddy park with slides for younger kids and then a park with slides for kids 40 inches and up.
There’s a bar by the pool for the adults.
The hotel offers free meet and greet with the spongebob and Dora characters. They’re also very precise with the times the characters are going to be there.
There’s enough activities for a whole day just inside the resort, with the pool, the laser tag, the double dare live, and the 4D movies your kid will keep entertained all day.
The rooms have an individual room for the parents and one for the kids, a living room with refrigerator and a microwave a tv and a sofa bed.
The bathrooms are pretty simple, the rooms also have an iron and a blow dryer.
So it’s fun, no it’s not the «finest» hotel in Orlando but you’d be a fool to think so. When you’re renting a hotel room where millions of kids have stayed as a parent you should know to expect a couple stains on the sofas, beds and walls. Kids are messy when they’re having fun :)

A few tips
Bring your own sandwiches.
Order pizza from an outside pizza place
Bring your own drinks
(Food is super expensive)
It’s a kids hotel. It’s loud. Customer service is non existent.
If you want a real theme room, check into legoland hotel, because you will have no choice in your theme room.
Pool is crowded and kids under 40 inches can’t go down the larger slides. Tiny tots are expected to wear swim diapers even if potty trained. There is one spa for adults only but the kids go in there anyway.
The double dare live show is fun and a must see.
The room furnishing are old, dirty and need of an update.
Honestly, Orlando has many other choices for hotels for kids that are cleaner, less expensive.

I give this place 5 stars. The kids had a blast and so did the adults… For $ 150 a night, you couldn’t ask for more. We had a two bedroom suite. The bunkbeds fit my three little ones perfectly. The living area had a pullout sofa which accommodated my oldest son. It worked out perfect. We were right across from the pool. The whole resort is gated and secure. There were life guards and security everywhere. The only issue that we had was someone steeling my oldest sons Nike slides from the pool area. There’s a little bit of everything. Pool, slides, hot tub, movies, and later maze. We had a blast and will be back.

*******UPDATE — I stayed for 4 days and 3 nights and I still stand by this review*******
After reading so many negative reviews, I was actually nervous about coming here.
I’ve been here about 9 hours and just wanted to start my review, and so far, it’s been GREAT!
Check in — yes it took a little bit. Maybe 15 mins. But they have so many room options. Theme rooms, bunk beds, Queen, King, floor, location to pool (s)…
When we checked in, they had 3 theme rooms available. So I’m asking my kids «which room do you want?»
Room — LOVE IT!
King sized bed, with a door, closet, built in desk area, small built in 3 drawer by the TV.
TV is in the corner and that kinda stinks, but if that’s my biggest complaint during this vacation, I’ll take it!!! I slept in it last night and I don’t know if it was running around after 2 kids but I CRASHED and slept like a champ! I woke up so refreshed.
AC worked like a champ! A little too well! I was normally cold in the room.
I’m born and raised in FL and I keep my house at 72* but it was chilly in this small hotel suite.
Is rather be cold than hot.
Kids room — bunk beds, no door and I’m happy about that since my kids are so young I don’t want them accidentally locking the door.
Living room — pull out couch, fridge, microwave, sink. I thought it was nice considering.
Bathroom — built in shelves, bath mat to avoid slips in tub, line to dry wet clothes, hot water temperature is set so no worries of scalding. Con — no air vent for steamy showers or «private» bathroom moments.
Pool — the lifeguards love their whistles WAAAAAY too much!
So the pool… this is the whole reason people come here.
The oasis pool doesn’t open until later, I think 1:30. Also the main pool does a «rest» time in the afternoon for 30 mins. Kinda odd, but it helps clear out (a little) of the HUGE pool crowd.
Lounge chairs… these need to be monitored somehow because there is just no place to sit. All these lounge chairs with towels on them, but no people.
To get slimed, it costs $ 40 + tax. My daughter did it and loved it.
Food — «the mall» pizza, ehhh… hot dog and fries — good (add some cheese) sandwich shop is good. The salad at the pizza place is so good!
We did the character breakfast — for 4 people it cost $ 85 — YIKES! But my kids got to meet Nick characters.
Glad I did it, but I’m not doing that again.
But it’s not bad enough that I’ve left the resort. BONUS — they have a Starbucks!
Arcade — like any arcade, we probably spent $ 60
My daughter is only 6, and petite. We were playing air hockey, and one of the employees came over and brought her a stool. Then he took the puck and smoothed it so it glided better for us.
Do not expect to come here and get any rest!!! This place is filled with kids, of all ages! You walk down the hotel halls, and you hear kids crying. In your hotel room, you hear kids walking by, banging on the rail, excited to go swimming, happy screams, meltdown screams. They’re KIDS!!! If you don’t have kids and you’re staying here… WHY???
It’s a kids vacation. Get over it. People need to stop complaining.
Is the hotel older? Yes.
My curtains had a rip — who cares.
My remote also had pen drawn on it. AGAIN — WHO CARES??? Stop being such complainers!!!
If you were so fancy, you would be staying at the Ritz or Grand Floridian.
I loved it, my kids love it. I will be back,
I will bring a jacket though, even in June.
Bring your own snacks. Being water, soda and booze!

All I got was a lousy beer mug. No really… my family and I came here for a fun weekend and and we left with a bad taste in our mouths and a beer mug. Where do we begin?
The Good: The lady in the booth when we first pulled in was nice. The pool was good for the kids.
The Bad: When we checked in, the bathroom in the lobby was in shambles. I told the front desk guy and he didn’t do anything about it nor cared that it was that way. There were odd smells THROUGHOUT the whole campus. Our room smelled musty, there was a lingering trash smell by building 8 and everything just felt DIRTY. Make sure to bring hand sanitizer if you are going to stay. Im not sure if the grounds people were on strike but there was trash, dirt and just unkempt things everywhere. An easy solution, in my opinion, would be to hire more cleaning and grounds people.
I heard the staff multiple times talking bad about the guests or mumbling how hung over they were. The cleaning crew resembled ex cons and didn’t speak any English. Plus they kept tons of carts out in the open, in the way of walking on the floors.
The lake where you can feed fish and see swans had no fish and we never saw a swan.
You had to pay for everything! Yes, I understand it’s a business but after dropping around 250 for a room, you would think it would come with a free breakfast, putt putt or something. If it did come with anything, it wasn’t communicated well.
The demographics that were there weren’t representative of the marketing materials and commercials you see on tv.
I’m giving two stars instead of one because it’s Nickelodeon and I do respect the brand for all of the cool things they do and have for kids. If I were in corporate, I would be VERY embarrassed by this hotel being representative of my brand. Shame on them.