Pep Boys Auto Service & Tire

I was referred to this Pep Boys because of their honesty. I read the Unilocal reviews and that appeared to be correct. Well, it is and was. I have visited their facility now three times and a few of the times, it was to get a cost comparison with the dealer. Well I was informed and shown twice that those repairs weren’t necessary. Oddly, you take your car to the dealer because you «trust» them but clearly I was fooled. Their prices are much more reasonable and I appreciate the honest feedback. Good honest mechanics are hard to find and to be treasured! John is the manager and is very customer service centered and runs a great facility. It has a waiting area with a television and clean bathrooms. They will be my trusted mechanic of choice for sure and come highly recommended without hesitation.

Seriously kind service. I only needed to have a tire patched, but they got me in immediately, turned it over quickly, and even gave me a good lunch rec to pass the time quickly and cheaply. Can’t say enough good things about the good people at this Pep Boys.

Amazing service! John really helped us out when we got a nail in our tire on the way home on Easter Sunday. Great people. Great place. I highly recommend!

Never EVER come here. My tire came off on the interstate with my children in tow conveniently 24 hours after getting new tires put on. But they can’t accept responsibility!

I had an appointment yesterday for 12:30, I showed up a few minutes late with a hot vehicle. Let’s say I got there at 12:40. Despite my vehicle being warm I was out the door & back on the road by 1:05. Very pleased with the efficiency. Also John the manager was very acknowledge as to what oil change to get seeing as my vehicle was high mileage & synthetic blend. It cost me less than my previous oil change which is always a good feeling. Plus they inflated/​rotated my tires & did a vehicle inspection.

I took my car to alignment there after I change the struts all around just to be on the safe side, car was running fine with no pulling but since I had new tires I didn’t want to risk them, when they call me to tell me the car was ready as soon as I left the place I notice a heavy pulling to the right side so I come back the very next day, then they told me that I had a bend rear suspension bar so in order to aligment under specs, I shoud replace it, then took the car back after bar replacement, they told me that was ready again. I left the place but still pulling, I come back drop the car there and few hours later they call me to tell me that I need camber kits for the front even when I explain the manager that the car came with little adjustment for that just in case that they need to correct it a little bit, I come back to pick up to find that the shifter trim was broken and they do not even touched the camber adjustment at front.
I’m 3 blocks away from this place, I own a shop too BUT I don’t do aligment, this is my second personal car that I take there and they also have problems with the first one, took them also a couple times for the aligment and the car never felt the same.
Most reputable places don’t do the aligment if they find something wrong in your car, they ask you to fixed first and then to take back even if the problem is minor they may offer you to fix it there to make the aligment, but this place charge you even if they do not know what they doing. I took my car to the dealer, where in 50 min was ready to go, I don’t know why I tough in Pepboys, what I was thinking. I can imagine all the people that do not understand much and have to trust incompetent Business policies. DO YOURSELF A FAVOR. DO NOT TAKE YOUR CAR THERE IF YOU DO NOT NEED ANY OTHER THAT FIX A FLAT.

Manuel is the BEST!!! (And Vinny the store manager) I went to Pepboys Kirkman and McLeod location and was friendly greeted by Manuel. I had a nail in my tire and even though another store had told me that the tire could not be repaired Manuel told me he could try and give his best shot before telling me that the damage was unrepairable. He was able to repair my tire and charge me half of the price of other places! So great service, and great price! I highly recommend! Thank you Manuel, you made my weekend

The people are nice enough but if I make an appointment for 11 it shouldn’t be 11:45 before my car is even taken back. And if you’re gonna tell me that my car will be the next one to go back and you’re gonna do it yourself then make sure it happens. I shouldn’t have to ask why another car got sent back ahead of mine 5 minutes after you told me that. Luckily I only needed an oil change so the service itself didn’t take too long but still what was the point of making an appointment? I was there until 12:30. And to top it off there’s no WiFi. I’ll go to Hyundai next time so I can at least be productive while I wait.

I always receive great service at this location. John and Vinny do an excellent job and make you feel like family. I urge anyone looking for a reliable, trustworthy service shop to check this out one. These guys always come through. Best in the business!

If I could give more stars to this shop, I would, because this Pep Boys is the epitome of customer care and service! My husband and I have been taking our cars to this Pep Boys since we moved to Orlando, and we’ve been treated like family since our first visit. John and Vinny are two of the best guys in the business who truly care about your vehicle and your business. They are honest, trustworthy, knowledgeable and – most of all – kind gentlemen. So thankful to have found them!

I went to another pep boys and the pep boy said,
«Axel and brakes needs replaced, and you have a leak.
Needs to be fixed TODAY, NOW, AT THIS VERY MOMENT.»
$ 680 please!
I decided I’ve been driving all this time with no problem, a couple of more days for another opinion couldn’t hurt.
I went to this pep boys and the pep boy said,
” Axel is fine, no leak, but need a brake job.”
$ 220 please!
Which pep boy gets to service my precious 11 year old Toyota?
*for more details read my review of pep boys on orange avenue in Holden heights

Wonderful! John is great. Didn’t charge to test the check engine light. Will definitely go back.

I have stopped in before just because I’ve had questions. I have also had work done on my vehicle. The staff is great! Thank you John And Hank the Tank. Everyone up there is great. :-) –Hollie Hinton

As I sit here I can’t help but think to myself…“I hate this place”.
I came in a few months ago for breaks and tires. The tires are just fine but my breaks continue to squeal as I’m driving. I paid $ 600+ for these services. I feel like I’ve been back approximately 5 times or more to resolve this one noise. It’s so embarrassing to be driving with this noise coming out of your car even though it should be corrected.
When I come in I’m not sure if their trying to appease me by saying they did something but the results aren’t speaking for itself. Now the guys are nice but I don’t think they truly understand my frustration. Every time I come in they act like they don’t know that I’m the same chick that keeps coming in for the same issue!
Coming in puts a halt in my day so I can only do it on the weekend but there goes my Saturday or Sunday. I’m almost to the point where want to contact their corporate office but I’m trying to give them an opportunity to resolve it with it have to be escalated.
Because of this one issue I refuse to return to get any service completed. You’ve lost a customer because you weren’t able to resolve my issues ok the first try.
Also, if make an appointment why tell me that you will get to my car as soon as possible? What’s the point of making the darn appointment?! It’s now 8:00 AM, I’ll update my review if after my visit I’m satisfied but as of right now I’m not a satisfied customer.

Amazing service! Being a female I’m used to mechanics just telling me whatever they want to scare me off or just rip me off for my money. My car was was making a weird sound for a week and I decided to bring it to pep boys it’s the closest mechanic in the area. They assisted me as soon as they could lifted my car up and told me I was just very low on some oils and had a oil leak and showed me everything. They topped off my low oils and tighten the loose bolts that was causing my oil leak. The amazing part was I wasn’t charged for anything! I was treated with respect and amazing service from both the managers and staff. I’m for sure coming back again!

Brought my car in for an oil change and thought everything was fine. 3 months later I was out of town and needed an oil change again and was told by a different company the drain plug was so stripped they couldn’t do the oil change. So I bring the car back to pep boys, explain the situation, they told me they would do the oil change and replace the drain plug. 3 hours later, they finish, and I’m off again. Fast forward another 4 months, different company and same story. They never replaced the drain plug. Come back to pep boys and there’s conveniently no record that the drain plug was replaced. To compensate for blatantly lying to me, they’re willing to make an appointment for another oil change. I will never deal with this company again.

I’ve been at other Pepboys before but this one is unique. Is close to home and the people there are friendly, and get to the point when you have a problem with your car.

Another car problem, another 5 stars. I went to OBT location, had a 2 hour late and a misdiagnoses which would have cost $ 600+. Thankfully decided to bring it back to this location and they found the correct problem. Thank you!

I had a nail in my tire. I brought it in as in the hopes they would be able to patch it. But, as suspected, the nail was in the side wall and un-​patchable. They didn’t have the tire brand I had on my car and so they recommended Tire Kingdom.
I asked if they thought I could make it to Holler Honda with the nail in my tire and they assured me I could.
As I’m not a car person, it was nice to get consultative service. Thanks for the help!

I recently purchased 4 tires from them and they did a great job at a very fair price (very competitive to Costco prices but they completed the job much faster as Costco tires can take hours on Saturdays).
However, the 5 star isn’t for that effort but our other car ended up with a small nail. So I took it them for a quick repair since this car also has almost new tires. They quickly lifted the car up and pulled the nail out and determined that it didn’t puncture the tire at all.
I was fully expecting to pay the very reasonable fee they had quoted but the manager said you are good to go sir. I did not purchase these tires from them and didn’t expect them to repair for free but just very impressed with their professionalism and business practice.