Steak ‘n Shake

the food was mediocre compared to other steak n shakes I’ve been to. Our waitress was rude and not at all thrilled to be working here. Jessica (not our waiter) was super sweet and nice. The food was long in coming even though there were probably only five other tables being occupied at the time. If you need to use the restroom while here just hold it, going in the bushes would be cleaner.

The 77^th Street Columbus special on Sundays long lines just be patient it will move.

It took half an hour to get our two orders from the drive thru. All I wanted was a simple apology. When we complained, no one offered compensation, and the staff was extremely rude. Instead of saying «Sorry for your wait,» the employee said «It’s Steak N Shake, this is always how it is.» I have been to these establishments over 10 times in the last year, and I have never experienced service like this. If I were the manager, I would look into this long wait time. Personally, I would fire at least two of the employees I had contact with. I won’t be going back to a Steak N Shake anytime soon because of this horrible experience. This is the worst service I’ve had, from any eating establishment in over a year. I hope this location closes if something does not change. No paying customer deserves such horrible treatment.

Slowest drive thru ever!!! We waited in the drive thru for almost 30 minutes before we were served. They were too busy talking and laughing (it seemed) to take care of the customers. My fries were soggy and barely warm. As we were leaving, the drive thru line was wrapped around the building. I’d rather drive a little farther to the other Steak and Shake down the road. So frustrating!!!

On ⁷⁄₂ I went through the drive thru and asked for a LARGE FRIES WITH CAJUN seasoning. I realized that all I got was a large regular fries. I immediately called to tell them and the woman who answered said «well come back and get it» NO APOLOGY AT ALL. She hung up on me instantly. So I called again and requested to speak to a manager then told the manager what happened. Instead of being concerned about our service and how her employee acted, all she said was «don’t talk to me like that.» YOU ARE THE WORST STEAK AND SHAKE EVER. YOUR CUSTOMER SERVICE IS HORRIBLE. ENJOY YOUR LETTER THAT IVE SENT TO YOUR CORPORATE OFFICE :)

The drive thru here is the WORST, always a 15 minute or more wait, and the inside wait isn’t any better. Also, this place has some of the worst customer service!!! …seriously!

Awful experience. Took 15 minutes to even have a waitress come ask for our drink order. Took an additional 30 minutes to get our food. Spent an hour there to end up with cold food and sub par service.

This place is so dirty. Hey manager if you read this please! Please clean this place! I kid you not when I was paying I saw the cook drop a patty in between the cooler and the flat top and looked around and then cooked it! I wanted to throw my meal up after that. Don’t even get me started on the bathroom! Don’t go people.

I’m writing in regards to three terrible experiences my boyfriend and I had at this specific location. The first being a dine in; my boyfriends glass of water had red lipstick on it. The manager still made us pay for our meal and decided to compensate us with expired coupons. The second experience was at the drive-​thru. We waited well over 30 minutes for our milkshakes to only find at least a handful of peanuts at the bottom of my chocolate shake. Hoping that would be our last visit, we decided to give it another try today for two milkshakes. To our surprise, both of our milkshakes tasted of fish. We spoke to the manager who looked at us like we were crazy, and offered to give us new shakes. I refused them and made the decision to never eat at a Steak and Shake again. Do they even cook fish? …

This on Sunday’s are horrible! Is very busy morning to get breakfast here. But still good.
Always is full of seniors getting discount.
I like the California skillet with chicken so good and you can try the biscuit with gravy.
For lunch the burgers are good. They have a menu that is $ 4. You most try this.

Ah, Steak ‘n’ Shake. How the mighty have fallen.
I came here craving a cookies & cream milkshake. I ended up disappointed. This was one of the most sugary shakes I’ve ever had. The cookie is my favorite part of a C&C shake, but they weren’t blended well, so I had to use a spoon to get any cookie flavor.
My wife’s chocolate banana shake was runny and had white bits of some particulate matter in it. She got a turtle shake which tasted better. Only problem was the caramel and chocolate sauce weren’t sippable. Spoon required here also, which was annoying as she was driving.
IF this is what their shakes have become, I’ll stick with Smashburger.

Food is usually OK, but this last time we had to ask for our card back, and we didn’t even get a receipt.

I love this place! Always ready and prepared. I come here regularly with my friends and it’s always a fun place to be at, it’s 24 hours open, one of the few in Orlando, has a waiter always readily available and food and drinks are served fast plus the waiters are very friendly! Recommend two thumbs up and try out the three way chili!

We went for breakfast it took adout 20 minutes just to get a cup of coffee. The place was almost empty but in total disarray. Then the waitress finally got around to take our order and on the front of the menu it show an original breakfast that comes with a coffee and orange juice. The waitress kept insisting the orange juice was extra. We finally order our food and it took so long to get our food we lost weight during the long wait. Several people walked out. Santa Claus look alike almost became a grinch. The food was good but not worth the royal hassle.

The coupons that come in the mail make this meal extra cheap. I love the crispy fries.

This is a great place to grab a late night dinner when everything else is closed. They have good hamburgers and milkshakes. The quality of food is great compared to a fast food burger place like McDonalds or Burger King. You can custom order your food and they do a good job at getting it right.

I like Steak and shake. I think they do a pretty good job with fast food. The hamburgers and milkshakes are several nothches better than the big 3 fast food chains. I like the double steakburger all the way, and a chocolate milkshake to go with it. One rather annoying thing is they don’t put salt on fries. I do not like that, other folks may.

I love Steak and Shake, however, this is by fat the worst one I have ever been to. Slow service in the drive through, and one time I waited 10 min for someone to take my order, only to drive around and see EVERY employee outside taking a smoke break. If you’re hungry and looking for fast food, there’s a McDonalds and a Burger King up the road.

Terrible service. We actually never even GOT served. One girl showed up, said she needed a cash drawer then promptly walked away ignoring us from then on. No management present. Sticky, dirty floors. Dirty, unkempt personnel behind the counter. How is this place still open? And why?

Yeah, it’s a Steak n Shake. It’s my Guilty Pleasure restaurant. The food is uniformly good, although I prefer a larger style of fry– you get shoestring here. The chili, steakburgers, and salads are all unformly good. It gets an extra star simply because we’ve had two good waitresses in a row, but in the past, service can be uneven. Try the Frisco Burger, or that new menu– they’ve got a bacon-​avocado thing.
Then, there’s the great shakes! Try the Dark Chocolate one!