The Home Depot

We have been to this location several times since moving back. It’s easy enough to get into the parking lot and the inside is always well organized and the layout is easy enough to figure out on the whole.
However, the customer service is a touch lacking. We have been on the lookout for several specific things to help redo a few pieces from Craigslist, and the employees didn’t seem to know where to direct us or to have answers on how to do it. While we are pretty good at DIY on our own, not being able to find the aisle that drawer pulls /​knobs are on seems a bit off for employee knowledge basics.
That being said, they are all really friendly and they do walk you around until they find it. So, that is a plus that keeps us going back to this one — well that and close relation to the new apt.
Overall: B
Employees seem to need a touch more training on location of items, but their friendly nature keeps this from being too big of a deal. Easy to find parking, and decent pricing /​options for DIY or home improvement.

I must admit that I’m intimidated by hardware type stores as I’m not too handy and feel out of my element, but my recent visit to Home Depot changed my perception of hardware stores in a positive way.
As I entered, I was immediately greeted by Home Depot employee, Ed. He smiled and asked me if I needed help in finding anything. I was so glad that he asked this, otherwise, I was prepared to wander around a bit, trying not too look too much out of place. I was looking for a replacement dimmer switch and not only could Ed tell me what aisle it was on (he looked it up on some electronic device that looked like a scanner), but he also told me what bin it would be in before he pointed me in the right direction. Low and behold, Ed and his magic doohickey were right! I was in and out of the store in less than 5 minutes and my trip was a success! Home Depot obviously values great customer service as they even have a bell in the way out with a sign encouraging you to ring the bell for great customer service. Being an introvert at heart, I wasn’t about to bring attention to myself by ringing a bell, so I am thanking Ed and Home Depot by giving them props on Unilocal.«Ding, ding!»

Worst customer service. I wish there was an option not to put 1 star. Theres never any employees to help. You have to be your own cashier. You would think home depot would do something to provide better service. I wish lowes was closer. Their service has always been better.

Simply… they don’t care. From the homeless people begging for work as you enter the parking lot to the complete lack of care that people are here to buy stuff… they don’t care. On any given day they’ve got 2 or 3 people roaming around harassing people to get their HVAC serviced, etc. Every time I go to the paint counter they’ve got 1 or 2 people «working». Moving slower than molasses in the winter. Snarky attitudes from the manager to the customer service people to the people at the paint counter. I bought a house over the past yr. I’ve spent a LOT of money on projects. I’d spend more here if they acted like they gave a flying flip. The don’t. I won’t.

2 Stars for delivery services that have made me want to scream on several occasions but in-​store staff that is helpful and friendly.
I thought maybe the first terrible delivery experience was a fluke, so I held off from writing a review in anger/​frustration. I’m typically a very positive reviewer, but now it’s happened again and it’s clearly an issue that the store needs to deal with (and that’s part of what a Unilocal review is for– to alert the store to a problem as well as to let consumers know what may happen when they patronize the business).
The first instance we bought a tub from the store and organized to have it delivered (they didn’t have it in stock immediately). It took three separate deliveries before they sent over the correct tub. I’m not sure how this happens as there are specific item numbers, but it backed us up significantly and created so much frustration when, on two occasions, the shipment was incorrect.
This second time we ordered two sets of french doors at the store to be delivered. The two sets were delivered but one was damaged (immediately noticeable) so we had them leave only the one set. They said they’d try to be back that afternoon as this was the morning, but they never returned, nor was there a courtesy call. After calling to reiterate that we only had one of the two doors needed to move forward in our project we waited another few days. We specifically asked them to write in the message to the drivers that should no one answer the door, they can leave the french door in the garage– which would be open. The folks at the store assured us that they would include this information. Alas, you guessed it, they came by in the few hours we weren’t home and left without dropping off the door.
It has now been 2 weeks since we needed the door. We’ve called, talked to managers, gone into the store, and done everything we could to try to expedite the really inefficient and flawed process but we are still without this second (paid for) door.
Surely there must be a better way. It seems like a huge breakdown in communication, but the consumer has to suffer and who knows how many unnecessary trips the delivery men make due to the miscommunication.
The saving grace is that the folks who work in the store are always very helpful. But, should I need to get another large appliance that requires delivery, I will not be going to Home Depot.

LAZY PEOPLE, TERRIBLE SERVICE! (Does not even deserve ANY stars, but it was mandatory).
I had a key made after waiting 30-​minutes or so for someone to finally help me. When I got home, the key did NOT work so I returned to get it made again. Another man, helped me this time using the laser machine as opposed to the manual one. I noticed that one of the teeth did not match correctly and I told him so. However, he was too lazy to get down from his ladder and assured me it would work. Of course, it did NOT! It is not in my best interest to return to the store to get another $ 2 key made because I was not sure if it was the employees or your machine that would not make my key properly. This is very frustrating and I am very unhappy with this store! Go somewhere else!

I finally have had it with Home Depot. I purchased a Rheem AC unit for my house through Home Depot and the contractor they used for the installation was a disappointment. The AC failed and it appears the system was defective on the day it was installed. I have since found a better company to service my AC.
But more than the above, I am fed up with the way this store herds their customers toward the self-​service check out lanes. Very often, they will shut down all of the staffed check out lanes leaving only the self-​service lanes open and they will post a cashier or two there to «train» you how to ring up your own items. When I ask about this they always say it’s because some employees called in sick or something like that, but anybody can see that this is intentional. Home Depot is trying to eliminate cashiers as a cost savings. One day I insisted a cashier ring up my order. A Hispanic lady came over and with an attitude, rang up my order. She was very rude and obviously upset that I wanted a cashier. So I am finished with Home Depot!
I now shop at Lowe’s. Lowe’s always has at least one «manned» check out lane open.

I’m pretty torn about this Home Depot. It seems like you have to get the right employee to get anything you need…
I brought in a new key I had bought online thinking they could cut it if even for a charge. I walked over to the key cutter and asked them if they could do it and how much it would cost and the first guy was about to do it for me and another employee stopped him and said they couldn’t do it… So I picked up the rest of the things I needed and while I was checking out I asked why they couldn’t cut a key. The woman looked very confused and called a manager/​supervisor over and he was happy to do it for me…
I don’t know what’s going on but I eventually got everything I needed… You just have to ask multiple people.

This is a review specifically for Mike and Jose in the plumbing department. These guys totally helped me with my kitchen sink hose problem. They spent a lot of time with me and made absolutely certain that I left with the right item. I would definitely see them again if anything else were to go wrong, but I hope (fingers crossed) that nothing does.

Great store! Bought a number of items for our home — including salt for our water softener, a new sprinkler head, and some new plants for our garden.
Received helpful advice from store employees — which saved me a lot of time.
Also impressed that I received a 10% discount for being in the military.
While I know that I have other home improvement options, this store will remain my #1 option.

This store is always busy. Not one of my favorites, but ok. Sometimes hard to find someone to help you in the aisles. Had to make a return the other day. Pretty painless. At first they weren’t going to credit my debit card because it looked like I used some corporate card for some strange reason. But they figured out the glitch and got it finished.

Came in to get some keys cut for my job, as well as to purchase three new deadbolts and also have them cut as well. Helpful associates directed me to the right aisle and helped me pick out the best deadbolts for my money. However, I waited for about 20 minutes at the key cutting section just waiting for an associate to return with the proper person to cut my keys. I even flagged down a different employee during this time, and was still left waiting. But hey, they gave me most of the keys for free (I bought 23 and they only charged me for 5) so I can’t complain I guess. Overall good experience. Plus once they actually started cutting the keys, they were done pretty quickly.

Pros: It’s a big box hardware store. You can get plants, fencing, lumber, fasteners, mailboxes, toilets, doors, saws, paint etc all in one trip. If you can’t find an item, their mobile website is savvy, and will give you the correct aisle location. Friendly garden center staff will enthusiastically load heavy bags of rocks into your SUV for you.
Cons: It’s a big box hardware store. It’s sometimes hard to find assistance, especially if you’re looking to have them do something complicated like cut lumber for you, and the line for paint can get insane on the weekends. Also, online inventory doesn’t quite match on-​the-​shelf inventory, as I found out when buying tile: the 150 square feet shown as «in stock» at the store were, I was told, most likely in an unpacked truck outside, as that’s when they’re added to online inventory. So you may make a trip there for no reason even after verifying online that something was in stock.
Overall, it’s a decent HD when I can’t get what I need at a smaller hardware store.

Hey it’s the Home Depot. Big box of everything for the home. I love this store and have been coming to it for years. Four stars, because it’s sometimes hard to find someone to help you when you need some assistance. Other than that, great!

This is the closest Home Depot to my house, but also my least favorite. The locations on Lee Road and the Millenia mall have better selection and service.

This is the closest HD to me. I like their layout, and the employees are always helpful and knowledgeable.

Location. Of the do-​it yourself mass market hardware stores (i.e. Lowes or Depot), the Depot is closer. There is not much to say: it is a Home Depot. It has your usual selection of home improvement items. The only thing i will say is that the area where this Depot is located is not the best if you know what i mean.

I went to this Home Depot to find plants and Plumbing.
As far as plants were concerned, I did find some at comparable prices to Lowes, but Lowes did have some slightly more interesting tree varieties that I wanted. The comparison is mute though however because while Home Depot had pomogranite trees, Lowes had mangos and some interesting Lemon Lime Combo plants.
When it came to plumbing, I did get good advice on how I needed to do my sink. I did follow the advice and now I have three new sinks at my house. I felt that the people who worked here were pretty knowledgeable and were able to help me help myself.

You know you really feel like a grown up when you get excited about a trip to Home Depot to look at things like door knobs or garage shelving. At least, that was a major moment for my wife and me.
So, generally speaking, we love Home Depot.
We do not, however, love this location.
This was the closest location in town that had a certain item we needed, so we drove halfway across town to do our Home Depot shopping.
As long as you can find and select the items you need without assistance, you’re pretty much fine here. If you need help though, you may just be out of luck. This store seems to run with a skeleton crew of employees, and most of them are cashiers. We needed someone to cut some wood in the lumber department. For over 10 minutes (yes, I checked), we walked up and down the aisles trying to find an employee. We finally found one, and he was helping another customer. It was another 10 minutes before we finally found one who could help us.
While we were checking out with our freshly cut lumber and various other items, another customer came up to the cashier asking for them to send back an employee to the section that he had been waiting in for far too long. The cashier promised she would, then turned around and did nothing but continue to ring us up.
Save yourself the hassle and go to a different Home Depot location.

I am a regular at this home depot, but I think the main reason for this is the fact that this is the closest hardware store to the house. They tend to have a large selection of most things and also have very helpful people in the day shift
I will say that if i am looking for some special hardware (nuts & bolts) or specialties I do end up having to go somewhere else.