Walgreens

This is the worse pharmacy I’ve ever used. The employees in the pharmacy at this location are extremely rude! First of all, most of the times when you call you’ll actually get a call center employee who works at some random call center that Walgreens started using to answer calls for them. They’re not Walgreens employees and they’re not familiar with pharmacy retail at all. Twice in the last 30 days I’ve called and spoken with a person (turned out to be from the call center not the actual pharmacy) to fill proscriptions and have one transferred from another pharmacy to Walgreens. Both times the call center representative DID NOT do their job. So I’ve wasted time driving to the pharmacy only to find out that the refill request was never even entered and the transfer request was never processed. Both times the actual pharmacy had ZERO record of any of these requests. When you call the pharmacy and end up getting a call center representative instead the person doesn’t tell you that they don’t work in the pharmacy. They act like they are in the pharmacy and are processing your request, so you have no idea that it was a call center representative until you get to the pharmacy in person and find out that they’ve done nothing.
The first time this happened 30 days ago I called and spoke with the store manager and voiced my complaint. Here we are 30 days later and it has happened all over again.
To top off the bad experience I’ve had dealing with Walgreens’ call center, when I stopped today to pick up the refill I called in a couple days ago, the pharmacy employee assisting me in their drive-​thru was a complete b***h. I can’t even say that she was rude because that would be a severe understatement. Once it was established that they never processed my refill, I asked her to write down my prescription number because I was going to transfer my prescription to a different pharmacy because this is the second time in the last 30 days that I’ve had problems with this pharmacy and I’m not going to deal with them anymore. That’s when she started being really rude. So apparently once you tell them you’re leaving their business then they feel that it’s no longer important to be civil with you. She literally threw her hand up at me and walked away from the drive-​thru. A minute later she came back, threw the paper with my prescription number on it into the drive-​thru container and almost RAN away from the drive-​thru window, as I was started to try to say something to her. She literally was a b***h and ran from the drive-​thru.
Walgreens, this is how you treat your customers? Have a random call center answer your phone calls, continuously f**k everything up, and then when your customer tells you that they’re finally sick of dealing with an incompetent business you’re going to treat them like s**t? Suggestion to you: drop the incompetent call center who know nothing pharmacies or prescriptions, and teach your employees to treat your customers like professionals.
I’m transferring my prescriptions OUT of this pharmacy and I’ll NEVER be back to this Walgreens. I’ll stick with Publix Pharmacy from now on.

I’m only basing my review on one visit and it was for the pharmacy. There was a long line and it was 7:00 in the evening. Now the long line isn’t Walgreen’ fault but it seems like they didn’t have a good «system» in place. They were rushing between the inside folks and the folks in the drive through. Once I did get my prescription filled check out was fast and easy. The Pharmacist seemed stress and overworked. We were the only english speaking folks when we went but the sign to «wait behind the line» was written in English. All of the customers kept getting in front of us I’m assuming it was because they couldn’t read the sign and not because they were «cutting» the line. Add some bilingual signs Walgreens. :-)

Hey TP «2 for a buck.» Gotta wipe. It’s all about the deal!!!

I hate this place. Is this where ALL the meth-​heads in East Orlando go? There’s always a long wait at the pharmacy filled with sketchy people. It’s kind of like a Wal-​Mart here. The music is completely obnoxious. When do you even notice the music at a drugstore? It’s BAD. Maybe if I was bilingual It wouldn’t be as irritating, but maybe it would. There’s good Spanish music too. This sounded like a bull-​fight was going on in Cosmetics. I’m just glad I survived. The 1 saving grace was the speed at which the lady checked me out. For that I give 2 stars.

Most Walgreens are open ²⁴⁄₇ which with my schedule that is very convinient.