Better Deal Exchange

On my way passing through Oroville I told a friend I needed to stop at Home Depot. He quickly asked me why I would put money in the big box stores and not in local business. He told me about this place even though it was off my beaten path. I took his advice and as soon as I walked in I realized I was in hardware heaven.
As soon as I walked in I found what I was looking for. A lamp cord. But something about a hardware store: you can’t just walk in and get what you need and leave, you must walk around and look for things you don’t need! And of course, I walked out with more than I came in looking for.
But that’s the beauty of a store like this. The guys that help you in the store are very knowledgeable and will point you in the right direction. Even though I live near Marysville and frequently travel to Chico, I will hold off my hardware purchases until I can stop here along the way.
Good to see that Americana is still alive and well and small businesses will survive as long as we put our money in them. Shop locally!

Right off the bat, thanks DEAN!
Often times, we visit the hardware store because we are in a situation where time is critical and we have a problem that needs resolution ASAP. I’m about ⁵⁰⁄₅₀ when I visit the Better Deal Exchange, thankfully.
I started the simple task of fixing a leak in one of our showers. No problem right? Shut of the water to the entire house (everyone complains) and take the shower faucet apart. Get down to the nitty gritty part that was failing, pull it out and try to replace it with another part I had that should have fit, but alas, it did not. Now I’m stuck with the water off and a part that doesn’t work. I’m about two and a half hours into this now, family’s asking when the water is going to get turned back on and I’m stressing because I put the old part back in so that I can get the water back on and keep the family happy until I can get the new part. Apparently my messing with the old part made it angry because after I put it all back in, the water would not shut off in that faucet. So, I take everything apart again, pull the part back out and rush down to the Better Deal Exchange. Of course I am barely in the door before someone see’s the part, points me to the aisle I need and pages someone to assist me in the plumbing department. If you’ve been to BDE before, you more than likely know what I’m talking about. It’s a rarity when I don’t get assisted by someone right off the bat. That’s my first praise. Then in comes Dean to the plumbing department. I’m standing there looking at replacement parts that are running anywhere from $ 70-​$ 100 for this piece of plastic with o rings in it. Dean grabs the part from me, pulls a small package off the rack with some o rings in it and says follow me. He proceeds to his office, lays out a blue towel and takes the thing apart, and I mean completely apart. I didn’t even know those things came apart. Anyway, Dean proceeded to clean everything, polish the little metal plate inside, put the new rubber rings in, grease everything up and put it back together. This all took maybe 10 minutes. Cost of the parts with tax, $ 4.07, cost of my time in the project, a lot, and the cost of this excellent customer service? PRICELESS! This folks is why I shop at Better Deal Exchange. They don’t always have what I’m looking for but they will do everything they can to try and help you get what you need.
Bottom line for me and this review. I’m a customer for life. Those guys always go out of their way to help me and answer questions. Dean went the extra mile and took care of something that I could have done with a bit of verbal guidance on what to do, but he did it for me. What a way to make a guy feel like a valued customer. Thanks again Dean and I’ll be seeing you again. Hopefully when it’s not an emergency moment though.

This place is everything that Home Depot is not. You can find plenty of people who can answer your questions and you can find that rare piece of hardware that Home Depot doesn’t even know exists! I would hate to be the person taking inventory at this place because they must have tens of thousands of different items. Consider the fact that you’re going to save gas and countless hours looking for that particular part, the slightly higher prices are worth it. Add the fact that you can buy just one screw, washer or nut as opposed to 12 you can actually save money at this place. They also have unique gifts that you might not be able to find anywhere else.
Better Deal Exchange is your complete, old fashioned hardware store with knowledgeable help!

There are awesome there. Its nice going to a business that cares. As soon as you walk in someone will ask if you need help finding something. I wish I could get that at the grocery store.