Oswego Cyclery

showed up with a flat tire and a bent rim, prepaid for everything, did not hear from them for 5 days. called for status and they told me what day my bike would be ready, then called to say bike will not be ready and when it is you will have to pay us more because we ordered the wrong part, then got told it would be done 2 days later … not done. no phone call. and to think i was considering a mountain bike purchase during thier end of season sale when i dropped off my bike for repair… now the decision would be never !

Showed up at their doors at 10 AM this morning to get a tire repaired. The owner ended up fixing my tire within 15 minutes. He was awesome to deal with. I would highly recommend working directly with the owner because he will definitely take care you

The people are nice enough, but I was dealing with a guy who was not much help at all. I kind of told him what I was looking for, and he seemed very unsure of what to show me. I basically ended up going to the bike I had walked in to see.
They just moved to a new location which its nicer than the old place.
Biggest problem is they have no inventory, that is to say unless you are 5’10″ or taller. I needed a 16.5 inch frame to test ride, and they had absolutely nothing in that size, in any bike. The closest was a 18.5 and they was to big in the style bike I was looking at. I am5’7″, pretty average I think, just a shame I can’t even test a bike.
They offered to order a bike in that size so I could test ride, which was nice, but what if I didn’t like it, I basically would have to start over.
Hopefully once they are settled in, they will have a better inventory and selection.

They repaired my sons hand brake & used a pink brake line to make matters worse it stopped working shortly after. Employees are rude.

Just visited this store for the first time. My fiancé and kids brought me to pick out a bike for Mother’s Day. We were in the store for about 15 – 20 minutes without anybody acknowledging us. We were going to buy a $ 500 bike for myself and some new bikes for my 2 kids (probably about $ 200 each!) There was only one more person shopping in the store so it’s not like it was busy. Very disappointed. On our way to Bicycles, etc in Naperville now. Hopefully we have better luck there! Tried supporting a local small business in my town.

Oswego Cyclery — Looks like the name changed well over a year ago. Did the shop get new ownership?
Last time I was here was in 2011 when I needed a tube replaced. It was during the day and the shop got it fixed within 10 minutes. I imagine most people don’t visit bike shops during the workday, so I definitely timed it well. My most recent experience was today when I went in looking for a new bike. Nate helped me out and was super helpful. I’ve been eyeing some of the 2013 closeout Treks and he walked me through the different models. He also suggested taking a look at some of the other brands, like Giant, given that Cannondale and Trek have Giant build some of their lower end models. You can definitely get a better buy if there isn’t a design feature you’re looking for or if you’re looking for a starter road bike. I appreciated not being up-​sold on a higher end model and getting the real deal.
I say this shop is a-​ok because it doesn’t look like they have a large selection of bikes in store. Could be the end of the season, or that they simply focus on making their money through services. The shop also has a limited selection of biking gear. Did I miss where the helmets are located? Didn’t seem like much of a section of those or of other gear.
Visit for service and the knowledge of the technicians. I’ll plan to visit again next spring to check out their spread of 2014 models.

The employees at Mill Race are very nice and helpful. They really know what they are talking about.

NOW KNOWN AS OSWEGO CYCLERY
When a need for a bicycle surfaced recently, we looked into different places but decided to try Oswego Cyclery. I thought it was important to support a private and locally owned business, even though we would likely pay a little more. That we did!
Cost issues aside, the service we received from Oswego Cyclery was outstanding. We had a couple of sales people who were very knowledgeable and courteous, two things we knew we wouldn’t get at a local department store chain!
They two men helped us select just the right bicycle that fit our needs and our budget. They were more interested in us getting the right bike than they were padding their cash register with our money. I appreciated that.
As for cost, you can definitely find other stores who sell bicycles for less. If price is your only concern, you will probably not want to come here.
It’s been years since I bought a good quality adult-​sized bike. The bike we ended up buying (a girls mountain bike) was on the low end of the price scale and the bike, a helmet and tax brought the total to nearly $ 400. I was surprised by the cost.
As bikes go, we thought that was a lot of money but this store has bikes that run well into the thousands. The store also does many of their own repairs on site, which was important to us and their products and work also come with a warranty, also important.
The selection is huge considering the small overall size of the store. We have been very pleased with our purchase and when it’s time for a bike for me, I know where I will go to get it. I know I’ll pay a little more for it, but I’m sure it will last and I’ll have the satisfaction of knowing I supported a locally owned business in the process.