I love Panera Chicken and Wild Rice soup, so being under the weather tonight my husband kindly decided to attempt to stop and procure my favorite soup for dinner. After attempting to purchase at our Plainfield store(close to home) and being told that they were out so close to closing, he drove to this Oswego location(after phoning to ensure this location still had some(explaining his wife was sick) and asking if ok to pick it up via the drive through window). They confirmed they had it– when he pulled up and requested the soup they said pull around and the manager walked it out and said«I hope your wife feels better– go home and take care of her». Awesome customer service & empathy! Will be a frequent customer here!
Lauren G.
Évaluation du lieu : 3 Bolingbrook, IL
Panera is okay not horrible yet not amazing. For some reason this panera cannot get there act together. My favorite soup is the baked potato soup that they only have two days a week so very rarely do I get to even go to panera and when I finally got a chance to they told me that that soup isn’t ready yet. It was like 1030 in the morning, haven’t you been open for a couple hours already? Anyways then j tried ordering a everything bagel and they said that they were all out of them. So I just decided to leave and go somewhere else. Oswego location please prep bigger portions and have them ready on time.
Lauren H.
Évaluation du lieu : 3 Chicago, IL
Panera can do no wrong in my eyes, individual locations, however, are a different story. No worries here, the morning staff was just cheery enough and I had no problem finding what I wanted. This location has the new gluten conscious cookies if you’re into that. The triple chocolate looked fantastic. I just ran in for coffee because like Brendan said, Panera drive throughs are pretty slow. I like to split my coffee ½ & ½ light and dark roast. They were out of dark but had a new keg as soon as I asked.
Brenden B.
Évaluation du lieu : 3 Chicago, IL
Panera, another corporate chain of the same thing. I’m sure everyone has eaten at a Panera at some point and understand the jist of what they’re throwing at you. It’s the McDonald’s of the delicatessen, but the food is pretty okay. This one is usually pretty busy and they also have a drive-thru. They keep it clean and they are quick with your orders. The food is okay, it’s not bad and I don’t think I’ve ever had anything terrible, but it’s also not«wow» either. They usually run out of bread bowls which can be frustrating if that’s exactly what you had a craving for, but are nice to give you some extra bread for the inconvenience. If you’re looking for quick, familiar, and easy on the wallet, this place is a-ok.
Maricel L.
Évaluation du lieu : 2 Oswego, IL
Ordering ahead of time is supposed to be convenient. What’s expected is to be able to pick up your order and leave. Someone else took our order which made us have to wait for ours to be remade only to find out they ran out of bread for one of our sandwich orders causing us to have to change our order. We obviously complained and the manager said their system isn’t great and doesn’t monitor stock or anything. What makes me mad is someone can just pick up an order that’s already been paid for. Horrible service. So much for ordering ahead of time!
Joe D.
Évaluation du lieu : 4 Oswego, IL
Panera’s food is consistently good and their hazelnut coffee is phenomenal. However, the coffee would benefit from being served hotter. My only disappointment with this chain is the extremely slow drive thru. You will wait. And wait. And wait. If I’m getting a coffee to go I just park and run in because it’s much faster. If you’re running late don’t do the drive thru because you will be late to wherever you’re going.
Sarah L.
Évaluation du lieu : 3 Aurora, IL
Its Panera, we all know what to expect. The service at this location is clearly focused on customer experience and it shows. My only suggestion is there is a fine line between cheery chat and imposing personal opinions, especially when it comes to children and eating habits. Please train your staff to not recommend rewards or challenging parents on eating habits. Totally minor and well intentioned but a sign of a small whole in the training process
Yoli T.
Évaluation du lieu : 4 Aurora, IL
I placed a catering order online. The website wouldn’t allow the customizations that I wanted so I contacted catering. The system transferred me to Downers Grove(15 miles away) and the woman who anwered the phone knew NOTHING about how the website was set up and she was of NO help and only further frustrated me. I placed the standard order and waited for the confirmation email. Once the email confirmation arrived, I called the local store handling our order. The sales person in the Oswego store was VERY helpful and got the order delivered when I needed it! THANKYOU. From now on, I will be contacting the Oswego store directly to place our company’s catering orders.