Giordano’s

Had a wonderful experience using their semi private room to host a party for 25 people. Samantha was great coordinating everything with me through email, very professional and always great at answering all my questions. The manager was also a super nice guy when we went in to see the room. The day of the party the food was great, especially the pasta! and our servers did an excellent job looking after that many people. Room has a big screen television in it also which was great to watch the Cubs play. I would highly recommend this location. Also, my son has a severe allergy and they were very thoughtful and made sure everything was just perfect in that regard. We’ll definitely be going back just for some casual dining :)

We were going to CA and my family out there asked us to bring stuffed pizza from Chicago because they miss it and can’t get it out there everyday. I didn’t want to try to drag pizza with me on the plane, (I already almost missed the plane for being 2 ounces over on a hairspray bottle!) So, when I think of stuffed pizza, I think Giordanos, and they had a «ship a pizza» frozen online thing, which I did to surprise them. Delivered on time and OMG amazing !! I was stunned by the quality and it was like they just brought it out of the pizza oven and to the table at one of their restaurants! Yous guys know your pizza! Such great pizza, so distinct! Everyone loved it. Pricey, a bit… I thought… but SO worth it! Great job!

This location all is pretty good. Food is consistent and always good. Waitstaff is friendly and helpful. Salads are surprisingly good. Stuffed pizza here is my favorite. Dine in or delivery– never have been disappointed. would be nice is this chain offered coupons to loyal customers.

I’m from Cali and I have had a few diff type of Chicago pizza’s including to name a few Lou Malnati’s and Gino’s east which are all really good but my fav so far has been Giordanos. Awesome deep dish pizza and good customer service. I come here always when I come to the area. I even ship pizzas back home to LA lol.

I usually go to the Caton Farm location but was in the area had had a taste for a deep dish. We ordered a large sausage and it arrived within the usual wait time. I immediately noticed the sauce looked watery. After a couple of bites I noticed that the bottom crust was barely existent. I couldn’t even pick it up with my fork. Plus it was slimy. Overall the entire pizza was thinner than a large sausage at the other location. We did say something to our waitress and she replied with she didn’t know what the pizza was supposed to taste like because she is always on a diet. Needless to say, I will remain a Giordano’s customer, but will definitely think twice before eating at this location again.

First off, I am no deep dish pizza aficionado but I do know a good deep dish from a bad deep dish. And when a place tells you it’s going to take an hour to make a deep dish pizza then you know your gonna get good quality for a good price.
Now I have been to this place three times within the last five years and never had a problem with the first two times up until about a week ago.
My wife and I ordered a medium «meat and more meat» deep dish and we were told it would take about an hour to make. About half an hour later our deep dish comes out. As we were taking our first slice it seemed like somebody rollled out a piece of dough to literally make the bottom of the deep dish to a paper thin crust but with a thick deep dish crust pizza along the edge. So some parts of the crust were cooked and some parts were not completely cooked. But I will give the wait staff a five star review.

Ordered delivery on 11÷29÷15, when I called to complain that we had missing items, food was all cold, the district manager joe was so defensive, he took no time to ask how to rectify the situation, the driver was rude when I asked about missing sauce, he offered to go to the nearby grocery store to pick some up, i have been ordering giordanos for years, i am am shocked, all our food is cold, wrong sauce delivered and the rudeness that this district manager and delivery driver displayed was over the top, see pictures of the sauce the delivery driver came back with, it is dated 11÷28÷15, expired the day before!!! All of our food we ordered ended up in the garbage. i will never order from giordanos again, $ 80 meal in garbage, thanks Joe :) i am not able to post all the pics… this manager was so terrible! i have so much to add but will do so to corporate office. I want a FULL REFUND!
it is now 12÷30÷15 and after all this happened, I contacted and filed a complaint with the BBB. Giordano’s failed to respond to that complaint, now has a negative rating with the BBB and obviously could care less about their customers. Seeing that the district manager was the person who was so rude to begin with, that speaks for itself. There are 2 great pizza places in Yorkville, both of which are off of Rt 34. Should have ordered from them.

Awful! Waited 3 hours for my food to be delivered and I eventually cancelled my order. I understand the night before Thanksgiving is busy, but a call throughout the night telling me the restaurant was running behind would have been appropriate. The manager was unhelpful and hung up on me when I told him I was unhappy. Go elsewhere. This place is unreliable!

I don’t normally write reviews for franchise businesses, but I couldn’t help myself with this place.
First off, the review is solely for the location in Oswego. I have been eating Giordano’s food for over 20 years and will continue to do so because it’s quality.
I have placed carryout orders from this location twice and both times, I have had to wait at least 30 – 45 minutes longer than the time I was told when placing the order. Also, both times while I was waiting, the counter girl asked me repeatedly what I ordered.
The food was good as it always has been, but I prefer to give my $$$ to hard working local businesses

We had a great experience tonight for Dinner! The manager was extremely nice and helpful! Also, are pizza came right out of the oven and was Fantastic!

So we went in on Saturday night expecting wait time. They told us about 15 – 20 min so we decided to wait. It was me, my wife and 3 year old. All of us hungry and craving deep dish. We waited about hour. Only thing that save them from 1 star is that they took our order while we were waiting for table. Server was good. That place is a cluster f#@! On weekends and diner time. We were seated at the booth next to entrance across next to bar/​tv area where all the people were waiting either for take out or table. Very uncomfortable when you try to eat and you have some guys butt in your face. Won’t be back to that location. Chicago downtown location was better in whole honesty.

For my 99^th and 100^th review I will be reviewing the two biggest rivals in Chicago history. Giordano’s Vs. Lou Malnati’s. This is review 99. So I’m sure you know whose team I’m on considering…
Being a Chicago native, I was raised to make a decision in baseball as well as pizza. It’s a hard life, but luckily I made the right choices. That being said, Giordano’s you’re no match against Lou’s but you’re still pretty damn good compared to anything else (other than Lou’s) when it comes to pizza. Again, nothing against the quality of this fine pizza pie, it’s just a preference I have when it comes to my deep dish and you just don’t fit the par.
This restaurant is okay. The servers kinda have an attitude, which they can go ahead and drop. But most places in the Oswego area have this teenage angsty attitude about them. It’s clean, and never over busy. It’s more expensive than Lou’s which is a couple blocks from here. I wouldn’t never say no to you Giordano’s but you are never my first pick.

They only higher illegal aliens to work in the kitchens and fire American workers if you don’t learn Spanish would not do business with an unAmerican company like this!!!

Pizza is good, the sauce is authentic. They have updated some items on menu and the bruschetta and calamari frita are very good. I had a previous bad experience with service at this location and management reached out to me, invited me back and made my family a great meal. I will definitely go back.

I was expecting better. Recently went to Chicago looking for the best pizza. saw this advertised and it looked delicious. First do not go in starving as we did. It takes 45 mins to make this famous stuffed pizza. I decided to order a salad in the mean time. Worse salad I’ve ever had. My hubby had wings which he said were good. Over all not the best pizza I’ve had but worth the experience.

I just love a Giordano’s pizza. I don’t get here often, but when I do i enjoy myself.
My last lunch visit, the staff was great, the place was clean as always, but it was CCC-​OOOO-​LLLLLL-​DDDDDDDD. Uncomfortably actually, and i never complain about cold temperature.
Always a FAV

Stuffed pizza is good, same as other locations.
Ordered the bruschetta app (takeout) and it only comes with four small life’s of bread. Hardly enough to justify the $ 8 cost and not enough to even touch the amount of tomatoes. Disappointed especially since bread would be the least expensive item!
Ordered the margherita pizza twice and very disappointed both times! They have obviously never eaten a real margherita pizza ever! First time they didn’t use buffalo mozzarella and shredded. Second time they used buffalo mozzarella but there was one small sliver of basil. Not even close to a margherita pizza. They should visit Italy or at least NY to get it right. For crying out loud there are recipes online that are better than what they make! I know this is a Chicago «style» pizza, then don’t call it a margherita pizza as it does have a specific definition regardless of locale. Oh and this is supposed to be a super thin crust but the crust is about the same as every other regular thin crust pizza they make. Very disappointed and will stick to the stuffed pizza until the owners learn what a real Italian pizza is.

It has been several years since I have visited this location, but came for a visit recently with family who are from out of town looking for some quality Chicago style pizza. While the pizza was very good, the service was very lackluster and left something to be desired.
When we entered the building, there was a hostess at the station, but we were never greeted by her. I was the one who initiated a friendly hello to her! When I told her how many were in our party, (11) she told me it would be a few minutes, which of course, was fine, but I don’t think she ever smiled!
Our server, who was very sweet, clearly lacked guidance/​training. We waited so long for her to arrive to take our drink order, we had already decided our entire order, which she took at that time. Someone in our party ordered a cup of coffee, and was informed that a fresh pot was brewing, and would be up shortly. I believe at least 15 minutes passed before the coffee arrived. Luckily, the coffee was very good!
One of the little guys at the table accidentally spilled his drink. We scrambled to gather the napkins at the table to clean it up. The wet pile of napkins sat nearly 30 minutes before she cleared the mess away.
Our server would take drink refill orders one at a time, meaning she would ask one of us if we would like a refill, then walk off before asking if anyone else would like one too.
One of the children ordered a sandwich. It was brought up with the appetizers, which I thought was strange, as we didn’t ask her to do so. He was finished with his sandwich before our pizzas arrived.
Empty glasses and plates from our appetizers began to pile up. We began to stack and organize them ourselves.
The pizzas finally arrived, but we had to ask for clean plates.
Maybe this review sounds petty, but with the amount of money we spent, I believe that we deserved better service.
Believe it or not, I was in the service industry many years myself. I understand that it is a difficult, thankless job. Most servers work very hard for their money, and many customers don’t understand what is going on back in the kitchen and how it affects your dinner. I have had more than my fair share of customers speak to me like I was their servant, then stiff me. But I always smiled, worked hard, and on a busy night, ran my ass off. My experience with a lot of these chain restaurants is the servers think if they just show up, they deserve 20% gratuity for doing the absolute bare minimum amount of work. (Not saying I got this vibe from our server, just a generalized statement.)
Why do I write this review, then? To bring attention to THE MANAGERS of this facility that it is their responsibility to make certain that they have fully trained, competent staff. It wasn’t the hostesses fault she didn’t welcome us in, or the servers fault she didn’t keep our table clear of dirty dishes. It is the fault of management. I know I am not the only one who feels this way based on other reviews.
By the way, this is the first review I have ever written about a restaurant on any site.
I was not impressed at all with Giordano’s and have no intention of dining in this restaurant again.

I’m confused about why there are so many lower reviews. I don’t think I’ve ever ordered delivery from this location, but I have dined in several times. I’ve always received good service and awesome pizza! I’ve also tried a few appetizers and have enjoyed those as well. I actually like their deep dish just as much, if not more than Lou Malnati’s.

I thought I would give this place a try despite being a life long Lou Malnati’s supporter. Needless to say I am not converting to Giordanos. I have had both of their pizzas the deep dish and thin crust.
Thick Crust: I actually hated this and didn’t finish it. The crust was too thick and not very flavorful, the cheese was so thick it was like biting into rubber. It was not very hot (which didnt help with the cheese situation) and the meats they used tasted cheap and fatty.
Thin Crust: This was way better. I actually enjoyed their thin crust a lot. I will have that again for sure. It was the right a=mount of cheese and the crust was not too overwhelming.
Restaurant: It has a nice charm. It has good indoor and outdoor seating for families. It also has a neat little bar right when you walk in.