CareSpot

I was pretty happy with the ease of this visit, made an appointment online for my daughter for 5:30, was able to check in at office quickly and think we only waited for one other patient before her, we were in and out with a prescription for my daughters sinus infection within half an hour. Not hours like you sometimes get with urgent care, staff was friendly and the location is also convenient to my home.

I like the convenience and close proximity to my work & home. I don’t like the fact I made an appointment and preregistered online — had to still complete all paperwork and waited an hour after my appointment time before I saw anyone — I have been here twice before and it has been a nurse practitioner today was a MD. Staff is nice and office is clean.
Update — the drops I was prescribed didn’t work. I called and they said I would have to go back in and pay another office visit to get a different prescription. I don’t have enough time in the day and obviously there is no guarantee the next prescription would work either! I can guarantee I would have to complete all the paperwork again which would be comical. This is just pink eye people, not anything complicated! They are quickly losing me as a customer.

I got in quickly and they fixed me right up. 3 stitches later I was good to go. Staff was gracious and friendly. We cracked some jokes and that made it not so bad. I would recommend this facility for thier prompt attention and kind staff. Thank you!

The actual medical staff is very friendly and attentive. But getting to them each time I have been here has been a painful process. They continually do not understand the software at the desk they are working on, making the length of wait unbearable when feeling unwell. They stop working on entering Your information in to talk about irrelevant things with each other, and two work on entering in one person, instead of being efficient and one work on one person. Overall the process is incredibly slow and unprofessional. Please only go here when you are feeling minimally sick and can stand to wait. Otherwise I would recommend a different walk-​in clinic.
The 3 given was based only off of the individuals providing care. If it were scored off of front office staff it would be a 1.

When I pay urgent care fees (for me it’s $ 75) I want to see a Doctor not a poorly trained Nurse Practitioner who barely examined me then sent me out the door with nothing but «you should try over the counter remedies». So pretty much I paid them to figure it out myself. My father has the exact same thing, saw a Doctor and came home with a Zpak. I called back the carespot today because my condition worsened over the night, I asked if there was something they could give me. Their response was I needed to come back in to be re-​examined and I would have to pay them another $ 75. At this point I want my money back for the original visit since they didn’t do anything except allow my condition to get worse so they could charge me for another visit. This place has turned into nothing but a scam and I have never received such poor healthcare. This is the second time in a row that I have gotten a Nurse Practitioner at a carespot and paid a lot of money for nothing. I have learned a huge lesson, from now on at any urgent care I go to I will ask upfront to see a Doctor if they don’t have one I will move on to the next location and skip over any carespot locations. To me this company has over expanded and cannot afford to pay Doctors to be on staff or can’t find enough to fill their many locations. Now I know why they never have a wait at the carespot, poor service will always keep people away.

Excellent. The online app’t set was very helpful.
The facility was clean, wait time was minimal and staff was friendly and caring.
A good place to go in a pinch.

It used to be so much better before it became Carespot. Now it’s marginally better than a Walgreens clinic. It used to have doctors and I can’t be sure but the last two times I’ve been in it’s be nurse practicioners only. That’s fine for a sore throat or something but when it’s stitches etc – forgive me but I want an M.D. working on my kid, maybe it’s just me. I would still use them for strep or something but for more serious stuff – I will use College Park’s urgent care where they have doctors and x-​ray etc.