Embassy Suites Kansas City

Older and tired property but you can’t tell by the rather high nightly rate. The cooked to order breakfast is typical although bacon was crispy and yummy.

BED BUGS. Need I say more? I did not choose to stay at this hotel. My company did. This place is old and ugly, which are all things I can live with. But BED BUGS, I cannot. 30 minutes after entering my room, I folded back the sheets and found a small BUG hiding there (hindsight, I should have taken pictures). So I called the front desk and asked house keeping to change my bedding, which they did. After they changed my bedding, and talking to my fiancé on the phone, she convinced me that I should check again to see if there were more BUGS, which I did. I removed all the new, clean bedding and lifted up the mattress and sure enough there was another BUG. The exact same kind of BUG. I immediately called the front desk and asked them to get me a new room. The manager came up and I showed him the BUG. He collected it in a cup to examine it with their head of housekeeping and head of engineering. They came back and told me that it wasn’t BED BUGS. I’m no bug expert but I will not be staying here.

I am a Hilton Diamond member and stayed here for the first time this week. It will be the last time. The rooms and the hotel in general are in bad shape. They are really old and in desperate need of renovation. I stayed 3 nights and had constant issues with the heat and the the in room refrigerator. I had to ask the front desk constantly to send someone up to look at the heat. The all inclusive breakfast was ok however all «homemade» breads, muffins, doughnuts were hard as bricks. I will be traveling to Overland Park every 6 weeks this year and will never stay here again. In my opinion, the management here needs to visit other embassy suite hotels to see the how dismal this hotel is compared to others.

Loving the embassy!!! Free breakfast, free happy hour and large very clean rooms! I also love that they provide tons of towels and pillows. The staff is great and very friendly, they even brought us a pack and play for our little one. We are here for the week and are really enjoying ourselves

If you’re a business traveler, do not choose this hotel.
It’s got OK amenities for leisure, but when it comes to utilizing the room for business, stay away.
Most important to me is the use of space and electrical outlets — both areas which are lacking.
Despite being a large room, there was simply too much wasted space. A large entry hallway into feels nice, but it does nothing functionally for the guest as there are no decorations nor any side tables to place things upon entering.
In the main living area, there is a round table with 4 chairs where you can write or have a small face-​to-​face meeting with, but in no way can it be used to plug in anything as it’s situated far away from any electrical outlets. For most guests, I think this table would simply end-​up serving as a place to dump miscellaneous items, as it’s not adjacent to a wall or near any wall sockets. Most competitor 3 and 4-​star hotels offer a writing area or laptop desk where guests can plug-​in to do their work. Not at this hotel! How about near the couch? Nada, nothing. Both the living room and bedroom are lacking sitting areas for real work.
Also, near the bed, most competitor hotels offer electrical outlets or USB ports. However, this embassy suites is so antiquated that they offer nothing by way of device charging stations or plugs to do any work on your laptop at night.
The furniture is dated, and I can see alot of guests would complain about this. However, to me, it was functional and appeared to be maintained well.
Noise levels were quiet for the most part, except when the guests’ adjacent doors slammed shut they may easily wake you up.
Security of my room had a major problem: My doorlock had a peculiar behavior where usually after entering the room, the deadbolt would automatically stick-​out. So after I enter the room, by the time I hear the door «close» I’m already past the hallway area unloading my gear. It takes several seconds for me to hear the closing sound of the door. Although it sounds like the door closed, it actually remained ajar due to the blocking deadbolt. So for the first couple of mornings of my stay, I realized anyone could have entered my room while I was sleeping. By day 3, I had finally trained myself to ensure that the deadbolt wasn’t sticking out so that the door closed fully. I had stayed in room 322, but if the hotel management gets to read this review, they should test out other guests’ locks to see if this is a common problem since the same deadbolt manufacturer is used for all other rooms.
Room service was abysmal. I had to wait an extra 20 minutes after their projected delivery time. Soup was delivered lukewarm, which usually meant it was sitting for too long awaiting for the staff member to pick it up to deliver. Food quality was mediocre. Salmon and veggies were good, but also lukewarm.
Internet service was terrible at night — probably due to peak period congestion. Internet service was OK at other times, such as in the morning.
The experience at night: 1) slow internet — sometimes web page responses were slow and took seconds to return, and 2) sometimes web pages would time-​out
I’m supposed to get complimentary internet access as Hilton Honors member, but unlike captive portals at other HHonors hotels, this particular hotel didn’t give such an option. Instead, the front desk told me to choose the pay-​by-​day option and they’d remove the daily internet charges after my stay. Upon checking my bill after returning home, I observed that the charges stuck. This took more time out of my weekend day to get this billing problem resolved over the phone.
The only positive feature of this hotel, like most Embassy suites, was that the made-​to-​order breakfast is rock-​solid and is the only reason I picked this hotel over others closer to the customer. However, if I were to visit the same customer facility again, I would definitely choose a different hotel.

I was upgraded to a large corner suite, which was very nice of the hotel. The living room could easily fit ten kids on floor! In contrast, the bedroom itself was small and somewhat cramped on an angle. Nonetheless, I was only here for one night, so it doesn’t matter too much. I have an even number of pros and cons, hence the three stars!
Pros
–Free parking with quite a bit of availability near the front door
–Complimentary cooked to order breakfast (not just omelettes, but any style of eggs you want)
–Complimentary evening reception, two drink tickets per person
–1,000 extra bonus points added to your stay if you’re Hilton diamond
Cons
–All rooms face outwards to the atrium, which means you hear EVERYTHING happening on the first floor.
–Doors are very thin, so you distinctly hear EVERYONE’S conversation.
–Evening reception has no snacks (that I could find), just drinks, unlike all other Embassy Suite locations I’ve visited.
–King size bed is ten inches shorter in width than a normal king size bed.
Room rate for a Wednesday night $ 189.00
State Sales Tax $ 16.73
Room Occupancy Tax $ 17.01
Total $ 222.74
FYI Google maps puts this place RIGHT off of the road, but you actually need to turn right onto a neighboring road and then a left. It is not a big deal, but just be on the lookout — you need to get into the right turn only lane. I will probably stay here again due to proximity to work and the extra bonus points earned!

This has been the place my wife and I have chosen to stay during our stays to the area over the past few years, mostly due to it’s location. We like to be close to Kansas City but not necessarily in the middle of town.
The previous comments about the age of the place are quite true. I didn’t realize it until I was in the room on this last visit. Just sitting on the couch, I saw the amount of dings and dents on the tables and other furniture. Similar things visible on the bedroom furniture as well. It’s not going to keep us from staying, but overall the room is a bit dull relative to other Embassy Suites that we’ve visited.
That’s the meh part of the review. Luckily, there a number of positives taking place here that they outweigh some of the aesthetic issues.
Check-​in is easy and I’ve never had any issues with my reservations. The staff at the desk has always been helpful for what we’ve needed and have had at bare minimum a couple of bottles of water ready for us at the time we arrive, due to our Hilton Honors membership.
In the room itself, it’s nice and quiet and very easy to sleep in when those days arrive. The curtains in both the living area and the bedroom are a godsend. Restroom is a bit small, but other than that, it’s not too bad.
Breakfast is the big selling point for my wife (and me, to a lesser extent) — she’s a big fan of the omelets and pancakes that are made to order. We usually get a tray and chat with the chef and then get our orders back up to our room and eat.
So yeah… the place is in a need of a refresh, but if you’re looking for a decent room at a price that won’t break the bank, you should go with this hotel.

In town for some sporting events — but this place needs some love in the rooms. Tvs had horizontal hold issues, wifi was spotty, closet smelled like burnt hair (!!!), and the sheets for the pull out sofa for our son were for a twin bed, not a full mattress. We got the hotel team to address some if these issues but simple, attention to detail ahead of arrival was lacking.

This Embassy is in a time warp.
Rooms need remodeling. Doors won’t close properly, paint, woodwork chipped. It’s gross. I paid over $ 200.00 for this?

This review consist of several mishaps during our stay at embassy suites in overland kansas for 1 nooo exhaust fans in bathroom which made it very hot and mirrors extremely foggy the air conditioning was out for a whole day the breakfast cook was rude and didn’t seem to enjoy her job other guests were eating outside food and nothing was said or done to them but we were approached and told no outside food allowed which was insulting and rude when others were eating outside food overall I give our stay a 2. Compared to other embassy suites we’ve stayed. Get with the program

I usually do not do surveys, but this place made me do it. Wow, was I disappointed in this hotel in more ways than one. Everything was not bad so let me tell you the good first. Overland Park rocks and this location is perfect, especially where I had to do biz. The hotel staff was very friendly and helpful with several unusual things I needed. Also, I requested a first floor room and that was very convenient to fitness center, breakfast, reception, parking, etc. The bad; the worst thing was the poor condition of the room; dirty carpet, old furniture, ok, very old furniture and very old carpet. Also, they flooring was not finished in the bedroom and their was a crack where the wall did not meet the floor, 1^st time I’ve ever had this in my hotel stay in 5 years. This hotel is in major need of renovation. I could not believe I was staying at am Embassy Suites. Also, the water drain pipes were very noisy and it sounded like someone was beating on the wall. We have big gnats and one landed on my cup as I was drinking it, glad I saw it before I took a sip. The sheets and the towels had grease or eye makeup on them. I will rate the breakfast a 7 because the cook didn’t cook the eggs long enough, the top was off the oatmeal pot and their were gnats near the fruit, oh and I had to go through several dishes before finding clean ones.
I hope they renovate soon. The hotel atrium is beautiful.

By far the grossest embassy suites I have ever stayed in… look elsewhere, room furniture shabby and stained. Pool had standing gray water surrounding it… & water in pool cloudy with dirt and debris. Watched a lady fall by the front elevator due to wet floors and when we notified front desk staff, they simply shrugged their shoulders.
Do not spend your money here!

Right off the highway north on Metcalf. It is very easy to find.
Overall I think it is a larger Embassy Suites. It was very clean and the staff was very nice. I did make reservations via the internet and there was no difficulty with finding the reservation.
I was able to snag the top floor which included free wifi and also free snacks. Continental breakfast was included in the morning for the entire family which was a very nice and convenient touch.
My room did include free drinks for happy hour the night I checked in but unfortunately i did not have an opportunity to participate.
The room was huge. I was lucky and landed the corner room. Overall the room was very clean and everything did work. The room included a pull out queen sofa, two Flat screen TVs, refrigerator, and a small prep sink.
Overall I was very pleased with my stay and have absolutely no complaints. Would definitely stay here again for a low/​mid priced hotel.

I’m upgrading my review of this location. We stayed in a corner room this time as well as several floors up., our experience dramatically improved. The hotel still needs some updating but the staff was amazing. Extremely friendly and helpful as well as quick to fix the 2 small requests we had. We love embassy suites when traveling with our 2 children and the Overland Park location is very conveniently located. We’ll stay here again

Mostly good but hotel definitely needs renovation to live up to normal Embassy Suites standards.

On the surface, this is a typical Embassy. The kind of place my dad would have brought us too on a family vacation years in my childhood if we were staging in the «fancy» hotel. The décor and furnishing are the same, literally, the same as they would have been back then.
That’s where it stops though. I’d urge you to see past the dated interior and stay here. I’m here with my family for 10 days while we move into a new house and the staff here is spectacular! Let me give you a few highlights of the trip and why I will continue to stay here in the future.
–The omelette chef wished me a happy birthday. (still not sure how he knew)
–my son gets Mickey Mouse pancakes
–I whined about not liking my sheets on the fold out sofa and they where changed within 20 minutes (at 10:30 at night)
–I ran out if drink tickets and they just kept giving me more. (Some places have been a little stingy on them)
The staff here seems to be genuinely happy to be here and that makes all the difference to me.

I am a fan of the franchise. The rooms have the living room and bedroom separately. This hotel is in dire need of renovation. Unfortunately we visited on a night when a soccer tournament was in town. The whole place for filled with giddy tweens and teens. That also means lots of running feet and slamming doors. The courtyard is surrounded by all the rooms so any noise gets amplified.

Stayed in July 2014
Normally like ESuites
What didn’t work this time:
1) is that the extra blanket was very dirty — could get over that but when we requested another one, no one came up with one.
2) pool is very small for such a large hotel.
3) carpets and furniture are very old and worn
4) bed needs replacing as it is sunken in.
What did work:
1)breakfast
2) someone cleaning up the tables after breakfast
3) fitness area
4) conveniently located

I always liked this hotel, but now I like it even more. I hadn’t stayed here in over 10 years. Their staff is very friendly. What I like most about it is that this was the first ever Embassy Suites hotel — the original. For a hotel that’s over 40 years old, it’s been nicely kept — although it could use some upgrades. I especially like «The Bar» area during happy hour. It makes it convenient for those traveling alone. The MTO breakfast was very good. The exercise room could use an upgrade. Not enough machines.

Meh. I stay at this property because I have a Hilton Honors reward account and it’s close to the office I work from The hotel is dated, rooms are generally semi-​clean. I’ve stayed 4 – 5 times now and each room has stains on the floor that are permanent, cracks in bathroom walls, dated/​worn furniture, etc. For an Embassy Suites I’d expect better. I’ve also experienced visits where there were issues with the elevator (only one operating) and with multiple floors this becomes a pain waiting for the next elevator with room.
Yes, there’s happy hour and free breakfast. The happy hour at this location uses «tickets» which is something I’ve not seen at an ES before but whatever. They’re typically pretty busy so get there when they start. The breakfasts are decent– made to order omelets if that’s your thing and then the standard fare– fruit, pastries, coffee, juice.
Staff is friendly and always helpful. If you need something, they accomodate as best they can. Room service is offered and is decent I guess– but expect to pay a lot for basic food items once you tack on service charge, delivery charge, gratuity, etc. There are plenty of great food options close by that are worth visiting — Jack Stack BBQ just a mile or two down the road!