Waters Edge Pool Supply

Worse company we have ever had the displeasure of hiring. Our pool was supposed to be finished in May and here we are in October and they still are not done. The lies, excuses, and stories they make up for not being able to complete the work are pathetic. The owner Rav has no work ethic or morals. We have been extremely patient with him, but it is evident that this company does not know what they are doing and could care less about their customers. Either no one shows up or they send one person to do the work of an entire crew. Stay clear of this pool company unless you want months of heartache, lies, unanswered calls, broken promises, missed deadlines, and the worst communication and customer service ever. HORRIBLE! With so many pool companies out there, learn from my mistake and stay clear of this one.

Waters Edge is a pool supply and pool service/​maintenance store. I’m reviewing the pool service element.
I had the full service option in late 2009 which included once a week chemicals, vacuuming, filter cleaning, tile brushing, skimming, etc., for $ 90/​month. It is screened in and about 30’x20’.
The chemicals appeared to be done well, however anyone who has a pool and pool service also knows that the cleaning portion of the service is spotty at best with most companies. At times I found it questionable whether the pool guy actually did anything but add chems and scoop out the obvious debris, like a leaf or two. Few signs of vacuuming and skimming with dirt at the bottom of the pool and plenty of bugs and pollen on the surface. However, when you are at home he does a much better job. Makes you want to install a security camera to see what kind of service you’re really getting.
I also had many annoying issues with them errantly billing my credit card, either double-​billing me, billing me the wrong amount, or even billing me 4 months after I discontinued service.
The maintenance costs are very reasonable if you have pool service, at $ 65 an hour + parts.
All in all I would recommend another pool service company.