Hilton Garden Inn At Owings Mills

Had a excellent stay at the Hilton Garden Inn. All of my staff interactions have been friendly and great. Room is clean, which is important because I traveled with two toddlers and I go into super inspection mode with them around. At breakfast we decided to go down and have the buffet. It’s not complementary but well worth it.
Our breakfast was made to order and we sat and enjoyed the morning sun in the lobby breakfast area. On this mid fall morning the view was gorgeous. Our service in the breakfast area was great. So glad we are indoors instead of a IHOP. Their service can be somewhat sketchy.

Watch your bill! I am very torn about this review… room was clean, beds were comfortable, sheets were of good quality and staff was very friendly. But I was charged for complimentary wifi and I was charged for coffee set out in the lobby. I feel taken advantage of if someone tries to sneak charges by, and it makes me not trust the company. I usually stay at a different hotel when in this area, guess I will be back at the Hyatt.

Nice new hotel, firm beds, big down pillows. Friendly staff. A lot like a Marriott Courtyard, without the actual courtyard. I like this hotel much much better than the more run down doubletree in Pikesville.

Sleep: Its location near the interstate really hurts its ability to offer a good night’s sleep. For a better chance, get one of the rooms at the back of the hotel (the even rooms). However, you will still hear traffic. Also, the walls are VERY thin and you will be able to hear your neighbors quite well. It tends to be a rather loud hotel, and its hard to sleep with all the noise.
Internet: Sloooooooooooooooooooooooooooooooooooow…
Food: The food is good, however the service is very inconsistent.
Cleanliness: Not bad overall.
I stayed here 3 nights, due to other hotels being booked up. I wish I had been able to find another hotel, and I will not be returning.

I had a great time at the Hilton Garden Inn. The room was very comfortable and accommodating. The only negative thing I would have to say is that the Wifi sucked, but I wasn’t really expecting it to be fast anyway. The room service was AMAZING, definitely the highlight of my stay. I ordered the salmon my first night which was beyond delicious. I highly recommend it to anyone who plans on staying. My food came within 20 minutes of ordering. It was super efficient, I couldn’t have asked for any faster service.

I give this hotel 3 stars because of it’s immaculate conditions of the rooms and overall hotel. However, the staff I feel were a bit awkward which made my experience awkward. I ordered dinner during my stay which when received it was very cold and not quite what I ordered… They were having phone issues therefore I could not call down to the front desk if needed some thing I had to walk down several times. The few times I do go no one was there. I actually saw the gsa on his phone in the back office… Had the staff been more inviting and intimate I would have easily given this place 4 stars not 5 because of the location. It is sort of in the middle of no where.

Excellent place to stay but kind of out of the way to stay when going to Oriole baseball games. Great place though would recommend for anyone staying in that area.

Decent HGI.
Room was clean and large. Fitness center had some decent equipment. Pretty good lounge area and snacks.

«Needs Improvements»
Although I titled this review «Needs Improvements,» my impression is based on experience for which other travelers/​visitors to this hotel have pointed out. I will say that the gas smell from the fireplace hits you as soon as you walk through the door and don’t recall this being mentioned on other reviews. The lobby is nice and the front desk staff are very accommodating. I will say that they tried their best. I initially had trouble with my key card which was finally fixed when the battery was changed. I must say maintanence was very quick to attend to the key card issue. Also I requested a room far from the elevator for quietness but I had all kinds of loud conversations in the hall outside my door. The room I had was very noisy (AC and fridge). I actually found that placing my hand on it made it quiet so my solution (after 1 week of this noise) was to stuff a towel between the fridge and the cabinet that housed it. It appears the fridge was not balanced. The house-​cleaning staff did an awesome job and managed to get into the room during my breakfast times. In speaking of breakfast, I’d say this was the most frustrating thing about this hotel. As a Hilton Honors Gold level member I was offered the choice of getting 750 points or free breakfast. I opted for free breakfast knowing that my 2 week stay would give me enough points. The waiter in the dining room didn’t seem to care that the breakfast coupons were placed in plain view. He repeatedly gave me a bill for breakfast despite the obvious. I got my own coffee, appeared and placed my own breakfast order to the chef, and did not use him for anything. I did mention this to the front desk staff and he refrained from giving a bill once. I was so turned off by this that I actually only ate breakfast 3 – 4 times during my 2 week stay. Additionally, there is a TV that is faced out so guests can view, however once breakfast time ends, this wait staff turned it away from guests while watching it himself. Although it may seem not a big deal, this was done during a snow storm and it was important to know the weather as a traveler to the area. Upon my first 2 weeks coming to an end and knowing I had to return for another week, I switched to the Hampton Inn which has been a more pleasant stay. I am required to be in MD for 3 more weeks in January and have booked with the Hampton Inn. No gas smell/​no noisy AC or fridge/​no wait staff issues/​no key card problems-​pleasant staff and appreciated changes from this HGI practices. According to their sign on the desk, you don’t pay if you are dis-​satisfied but I wonder how often this is enforced. I did speak with a front desk gentleman about my concerns and the fact that I am changing hotels but his only response was OK. No apology or acknowledgement or even offer to get manager to address problems. He seem to be on training. On a later occasion I did hear the person training him telling hm about complaining guests but didn’t stick around to hear anything significant as my mind was made up to seek my own solutions by leaving. I will say that my check in was uneventful and requests to have itemized bill ending Sundays were accommodated. As I said the front desk ladies were helpful and great-​this is my reason for 2 stars.
Room Tip: Although I indicate average for spa-​I never used it. Poor room rating due to noisy AC and fridge.
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Stayed December 2013, traveled on business

Property is fine — rooms are adequate and what you would expect at a Garden Inn. Lobby is clean and bright, and the staff are friendly and seem helpful. However, soundproofing is virtually nonexistent. This is probably fine during the week, but on a weekend night there is a lot of noise that travels into the rooms from the hallway and/​or other rooms. Marred what would otherwise have been a pleasant stay.

Its a Hilton Garden Inn… I like this brand, as they are consistent, and the breakfast is fresh, convenient, and good.
At this particular HGI, the front desk staff are really great, and this is the reason I am writing this review. They are efficient on the check in, and are friendly each time you pass by the desk. They even remembered my name.

Typical Garden Inn. What stands out to me is:
No room service — This is the first Hilton Garden without that option.
Full free weight set in the gym. — I don’t like universal machines.
Super slow PC in the business center — Took 15 minutes to print out Jetblue boarding pass.
Friendly staff — always greeted us when we returned to hotel.

Not sure what all can be said about the Hilton Garden Inn, they all are pretty much the same and are held to the same standards. I find the king rooms to be nicer than the doubles. The place is clean and quiet, the people are nice and the cookies are great. The Owings Mills area in general leaves something to be desired, but this hotel will be ok for a couple of nights. Note, the gym is incredibly small so if you like to work out you might need to find another place to do it.

We stayed here one night and it was better than fine. It was perfectly clean, perhaps in part, due to the vacuum going all the time whether at night outside our room or in the lobby. Much appreciated it though, after I got over the noise, as it was definitely clean in our room and in the lobby. They even gave me the chocolate milk, after I asked if I could buy it separate from the buffet. I would suggest giving this place a try for an economical and simple place to stay.