La-Z-Boy Furniture Galleries

Bought a chair form Melissa who was very nice and helpful. Delivery only took two days.

Don’t go there! We know they are overpriced, but they are also incompetent. We have been looking for a specific table that their corporate office said they had. We were connected with the store and I spoke with Esmerelda who confirmed that they had it. She was given the manufacturer and item number.
We just left the store and they were sorry, but wrong. They don’t have the table, but they can bring it in from another state. Okay, I’ll do that, but I must commit to buy it before I see it. I’ll commit, but according to the store, I must purchase it EVEN if it arrives damaged.
Not cool. First, you’re lazy and wrong and then you don’t stand behind your merchants.
You are on my list of places not to patronize.

I bought a recliner at this store and was so very pleased with the salespeople and the selections and quality available.
A few months later I went back to buy a couch to match. I found exactly what I wanted. It was delivered within four days. The delivery people were so polite and professional. I did have a problem with the couch and the manager took care of the problem within a few days.
I would recommend this store to everyone and anyone!
Thank you Lazy Boy!

I purchased La-​Z-​Boy furniture in Colorado several years ago and had a positive experience with the quality of the furniture and Comfort Care warranty. It prompted me to purchase over $ 3500 of furniture at the Oxnard, CA store plus the warranty. BIG MISTAKE! I spent the past year calling La-​Z-​Boy to correct a problem and just had the run around. I was even told by their Comfort Care dept. that they do not «guarantee comfort» after having three visits by their techs that said my couch cushions were defective. And no one in my household is over weight sitting on them. It has been an unending, unsatisfying loop with having 4 of the same cushion stuffing replacements. In my opinion, La-​Z-​Boy has poor quality furniture and customer service if you have a problem.

After having an issue at the Oxnard location I contacted the main office. They took down all of the information I provided regarding the horrible experience I had at their store. This was in November. I requested a call back. A few weeks later I called back again. It seems they had no information on file? It is now December 9^th, once again I am calling as no one from their company has contacted me. This shows me their lack of customer service from a corporate level as well. They have Brooke Shields endorse their products but Brooke doesn’t know how they mistreat their customers and how they do not respond to issues the customers have. The company simply does not care about the customers!

Worst customer service ive ever encountered. My father and I went in on black friday (not dressed the best) and a rude salesman barely acknowledged us and make us feel uncomfortable. All the employees were staring as though we were going to steal a couch in front of them. Never going there again. Ashley furniture is where the customer service is at!!!

My review about this Lazy Boy store is the employees strictly only want to talk to you if you say you are there to make a purchase immediately. They are total snobs !
I took my husband because he thought he wanted the name brand this time around.
But after we were treated very poorly we were disgusted with the sales snobs !!
The laugh is really on them because we may not have looked «rich «, but we were going to pay cash. They were idiots to not have been kinder !! See. Ya. We will purchase elsewhere.

After spending an hour with the sales woman (who was wonderful!) we decided to purchase a recliner couch and 2 recliner chairs for a total of $ 7851.01. We were told that we would have to put a down payment because the chairs we wanted were not in stock and would need to be ordered… thought we could do this when we applied for the Lazy-​Boy credit but NO! After credit approval for the entire purchase they INSISTED we put down $ 1640.00 before they would continue and we could NOT do this with the Lazy-​Boy credit that we’d already applied for, it had to be ANOTHER form of payment… then why would you APPLY for the entire credit? They used the terms «custom» ordering for the chairs which was only the fact that they didn’t have the CHAIRS in the SAME color as the COUCH!!! What is custom about that… it’s just NOT IN STOCK!!! I felt bad ONLY for the saleswoman who helped us as she spent SO much time helping us and we were all ready to seal the deal but for their ridiculous down payment «policy?» only being accepted using anything OTHER than the Lazy Boy credit we were already approved for… I even asked the manager if we should just come back when we had the Lazy-​Boy credit card in hand for the down payment but he said NO! I just don’t understand… I guess we’re going back to Restoration Hardware for their couches. They have better reviews too… didn’t check that until now. I hope the sales people don’t work on commission because their «policy» cost her the commission on the $ 7851.01 that we were ready and able to spend. Now going to BBB to file a complaint over the credit application for nothing… something wrong with that picture too!

If I could have given them a no star rating I would have. Save yourself the trouble and do not buy furniture here. The quality has disappeared from their furniture. Which is sad but not the saddest part. When you have no quality and you have even worse customer service it is a deadly mix for the purchaser of the product.
Unfortunately having been a lifelong customer I learned this the hard way. I purchased a new recliner a couple of years ago. Within the first year the leg portion broke. They did repair it under the warranty but told me that because I’m heavy it may happen again. It hasn’t happened again but the pull to release the recliner broke as well as the metal portion of what extends the legs broke within a week of each other. This was the true beginning of my sad learning experience.
When I called for service it was six weeks before they could schedule me. When the repairman came he determined that the chair frame was also cracked and told me he couldn’t complete the repairs until the frame he was going to order came in. Several weeks (8 or more) later the part arrived at my home but I never got a call. After a week I called and they explained that they have no idea when the part comes and it’s my job to call them and tell them the part has arrived and to schedule the service. I was beginning to see how disconnected the repair service and customer service were. Again it was six weeks before they could send a repairman. He arrived and took apart the chair and told me he was sorry but it wasn’t the frame that was cracked it was the whole arm piece. He would have to order the piece and come back when I received it.
Several weeks later the part came. I called and set up the repair call. The repair man showed up two hours late (past the four hour window they had scheduled). I rescheduled and two weeks later a repairman arrived. He took the part out of the box and informed me it was broken and he’d have to order another part.
This all started in early February. It is now September and I still have no repaired chair. Lazy Boy did wave the labor fee — of course I’ve not had any labor yet and waiving a fee doesn’t make up for the fact this repair has been going on for seven months — and we have at least another two months to go — assuming the part will come in and not be broken, the repairman will show up on time…
DO NOT BUY A LAZY BOY. That is the lesson I’ve learned. I wouldn’t wish this process on anyone.

Had a great experience here. Gave me a free designer, Lisa, who came to my home, put together a design plan and even came back to place all the furniture in my home. It’s so beautiful and very comfortable!
Ask for Esmeralda or Lisa !

Comment Or Question Message:
I bought furniture on 4÷10÷11 for $ 3360.71.I got a 20% off coupon, which is what got me to go to the store. I got the coupon in march or april ’11. The furniture was defective when it was delivered, although i didn’t discover that for 2 days. the arms of the furniture was incorrectly upholstered.
I’ve contacted customer service 9xs times & the store 7xs to resolve the problem. 2 techs have come out and taken pics. the 1^st said the arms need to be reupholstered, but corporate claimed nothing was wrong the 1^st time I talked to them. in another phone call they said the right arm of the chaise and the seat cushion needed to be repaired. my complaint was that the 4 arms of the the 2 chaises and chair & ½ needed to be repaired.
La Z Boy corporate is the only 1 who can resolve the problem. the store manger has no power whosoever to repair the furniture, which i think is a HUGE problem.
the furniture I got is different than the floor sample at the store. I have pics of the floor sample and what I got.
I feel they were deceptive and did a «bait and switch» on me. they showed me 1 thing and delivered an entirely different 1.
i want the 4 arms reupholstered and done correctly, exactly like the floor sample asap!
as of 8 – 8 both corporate & the store have refused to return my calls!

1 star b/​c while I was asking the guy questions about a sofa I was interested in, he just walked away from me to assist a couple walking into the store. Literally, I was abandoned mid-​sentence. That’s one way to lose a sale. Right before that he asked me what my name badge said (I’d just come from a work event), and I said that I worked for Senator McClintock and gave me a funny look. Maybe he’s just one hardcore democrat who took it out on his own commission?