Velocity Truck Center Ventura County

It does not look like much has changed in their service, etc., from 2014! It appears, the only thing that has changed… is their name!
They killed an entire day-​raved how they did a «B-​PM», when it was brought in for a «check engine light». Suppose to run diagnostics-​oh but they pulled the mechanic off of it, without telling me. Then I’m told two mechanics will be on it-​same time, first thing in the morning. One for the ac-​the other for the check engine. They finally find out the problem (the following day)-2 sensors, assured me it would be done by 11:00. Oh, and I was told by someone else, they can’t check out the ac if the truck isn’t running. Well, skip the ac work-​I needed my truck back! Then, the mechanic suppose to put it all back together-​done by 12:00-I’m told. Guess he broke something-​left for lunch and we are still there, another 2.5 hours… no call! Sent over auth. for credit card-​and they tell the driver he has to pay. Despite their emails-(which they blamed my driver for the mechanic not being able to update because he needed to get out of there!) they are useless-​not accurate, and fail to mention most of the obligations-​that they failed to meet. I won’t be back-​not only to the Oxnard shop-​but to ANY of them! I could have had a B-​PM done at a truck stop… are you kidding me! Waste of time-​and seriously. a waste of money!

I wish I had read the other reviews before going for service. I do for restaurants, why not service operators? In short, they spent 2.5 days repairing a half day job. You must not allow them to put you off with phrase the tech is working on your truck now and will get back to you. We learned after 2 days and mulitple requests for updates that they were waiting for approval to do the work? Whaaaaaaaaaaaaat? Seriously?
Never Again

My experience could have been a whole lot better.

beware…
if you have to deal with big t’s in oxnard and you need the parts department do not and i repete ((d o n o t)) waist your time with david in parts, he is a rude, disrespectful person who will treat you like you are beneath him, he is so full of himself it will make you sick. i have had to deal with him (david) on countless ocasions and i have never been treated nice by him. he has hung up on me several times, he will talk $h!t and strut when he walks away. i have been inside and witness him talk trash about customers after he hangs up the phone with them, he is just a peace of work who does not value what customer service means.
i hope more people get up the courage and post about him…
so if you need the parts department at big t’s ask for knute or hector they will give you the time of day.