FedEx Office Print & Ship Center

I would have to describe the attitude of the two young women working at this office as aggressively unhelpful. They seemed to go about their tasks at a glacial pace and I witnessed them purposefully ignore a customer for an extended period of time. So much so that the two of us waiting in line exchanged glances of disbelief at how rudely we were being treated.
On top of the bad attitudes, I was charged an almost $ 400 handling fee to receive my wrapped/​palletized shipment and transport it from the loading dock to the conference hall. When my coworker brought back the exact same equipment for return shipping he was only charged half that amount for handling. (We contracted with a separate company for the actual shipping) This type of random cost calculation is incredibly unprofessional and leads me to question FedEx’s business practices on a corporate wide level.
Also, the Gaylord nickle-​and-​dimes guests for everything and this «Office Center» is no exception. It cost me almost $ 5 to print a one page document.
The only reason they are able to get away with this type of behavior and over charging is because they have a monopoly at the hotel. Exhausted travelers and conference attendees are willing to pay since it’s probably on their company dime and they just want to get out of there as fast as possible!

LeMiya was extremely helpful with my print job! Took me a minute to find the place, as it is on the second floor of the Gaylord Center. Small and quaint, don’t expect it to be like a normal FedEx Kinkos. LeMiya and her team were patient and understanding when I had an issue corrected with my document. Her manager even gave me a discount (as I did not know any orders processed at this area are subject to a hotel fee — and it ain’t cheap!) which made my total a little easier to swallow. Service was great but I don’t think I would return just because my document was quoted online at $ 25 and they wanted to charge me almost $ 60 (hotel fee — none of which is stated on FedEx’s website so I DO NOT blame the staff here, they were great) I normally go to Alexandria and I’ll probably keep going there. Thanks ladies for a pleasant experience!