Western Sierra

From all of the great reviews on here, I was really looking forward to doing some business with this company. I called on a Wednesday to schedule an estimate for gutters and roofing, the gentleman on the phone seemed polite and professional so everything started off on the right foot. We scheduled a date for him to come out, it was for that Friday. I got a call Thursday saying that he needed to postpone until next Tuesday. I figured ok that’s fine, things happen. I scheduled that day off work so I could hopefully meet with him, as the appointment was for between 9 and 10 a.m. Fastforward to Friday. I was in the shower when I thought I heard the bell ring, so I quickly got out, threw clothes on and found nobody at the door. I hadn’t received a call and didn’t see a business card or quote on the door so I assumed I must have heard wrong. I hang out till about 11 a.m. and finally decide to call the office, the lady on the phone was very polite and told me she would get somebody to call me back. A couple of minutes later I get a call from a gentleman named Marshall who is (1), an hour away, (2) only does gutter estimates and (3) has no record of ever having an appointment with me. He apologizes and says he will call the office to to clarify. I wait around and get no call back. I decide to call back again, I get a gentleman named Tony on the phone who says he had come by at 930. He said,“I noticed you were connected to your neighbor” (I live in a condo) I told him «yes we are planning on doing the whole building.» He replied «oh ok, I’ll come by this afternoon on my way home from work to give you a quote». That’s the last I heard from this company. He never showed up. No quote. No call. I don’t know why he didn’t try calling to see if I was home, if he had any questions, or wrote up the quote when he said he was here at 930? Or why he never showed up again when he said he would. I’m bothered by the lack of consideration and professional courtesy but foremost the deception. If you say your going to do something, you DO IT. If your too busy, say it. If you don’t want the job, say it. Dont waste people’s time. I haven’t bothered reaching out to this company anymore and have no intention of doing so. Maybe this is just a sign to stay away from this company and save me future headaches. I don’t know, everything happens for a reason.

So excited to see our new roof, it’s almost complete. Tony remains very professional and thorough. His crew is timely and very nice.

Western Sierra installed the gutters on our garage. This company is a rare example of outstanding customer service. They made the process so easy. Great product, extremely friendly service, and on-​time and on-​budget installation. We highly recommend Western Sierra.

Highly Recommended — I had several bids for a complete gutter install done for our newly bought 2-​story home. From the day the estimator (Marshall) came out, to the day of the install, they were nothing but great. On time, very professional, extremely knowledgeable, I had several questions — All were answered withing a timely manner, they were within budget and just overall a great experience So happy we chose them.

Western Sierra has been above a 5 star company in my opinion. The owner of the company worked directly with my wife and I from start to finish. When we originally had Tony out for a quote, we knew wouldn’t be able to start the project for a couple of months. Tony was more than happy to give us a price and stuck with that number to the end. His professionalism was unmatched by any other contractor we had look at the project. We purchased the roof first in January 2015 and once that was complete and we refinanced the home, we were able to purchase the solar. Sierra Western did an amazing job on the roof, and an even better job on the solar installation. We have neighbors and friends that have done solar through other companies and their jobs don’t look half as clean as ours. They did a truly amazing looking job all throughout. No owner of a company can promise to be on-​site every day, but even when he wasn’t here his employees didn’t skip a beat. The employees always conducted themselves as if this was a home, not just a house. They were punctual, clean, courteous and above all HONEST. Thank You.
This project with Western Sierra was for my own home. I am a general contractor, who expects the best and have nothing but great things to say about their company. 10 Million Thanks

I called up Western Sierra because we needed new gutters. We started talking about solar for the house and he gave me some great information. He was honest, professional and didn’t pressure a sale. After discussing with my other half, we decided to get a few estimates over the next few months. His was one a the lower estimates, but the kicker was he was able to evaluate my roof and gutters. The roof was in great shape, but the gutters needed to be replaced (which I knew already). It’s been a year already since my solar was installed, and it was the BEST decision ever. My electric bill went from over $ 2,000/year to only $ 26 last year, and we used the AC all summer. THANKS TONY!

Western Sierra installed my solar panels and they were very professional, fast and reliable. Having a roofing and solar company install my panels was a must. They are experts in roofing and solar and have eliminated my electric bill. You came to the right place if your looking for solar, roofing and gutters.

Western Sierra is the best! The people on the phone are supper friendly and accommodating. Marshal arrived on time, was professional and informative. I had a tree branch fall and tear back a section of gutters, I was frustrated I had to address an «out of sight out of mind» element of my home. Marshal gave me several options and was so supportive. The gutters look great, real happy with the price and color too.
I must make a special mention… I was referred to Western Sierra by my friends roofer who utilizes Western Sierra for gutters. During my estimate I questioned the condition of my roof and approximate cost to replace. Marshal gave me his opinion then stated «a roofer refered you to us, I don’t want to take you from him, we appreciate his business».
Western Sierra is at the top of their field bassed on honest work, customer service and great ethics.

We recently had new gutters installed by Western Sierra and were impressed by the punctuality and work ethic of the Western Sierra team. My message was answered within the hour and we booked an appointment within the week. Marshall looked at our needs and gave us a detailed estimate. The workmen arrived early and cleaned up thoroughly. As they started the job, the workmen recommended some changes which they discussed with us and managed to complete these with no changes to the estimate. We have yet to test the system as we are waiting for the first rain but everything looks good so far!

We bought a house with a metal Decra Tile roof. Although the product lasts for something like 80 years, which is great, it’s been hard to find service people to do things like install and maintain gutters, window wash, or even just to retrieve toys that found their way up top. You have to know what you’re doing to even walk on the tiles without bending them.
When we decided to add sun tunnels to our kitchen, Decra Tile recommended Western Sierra Roofing. Tony Farber, the owner, came out within a couple days of our call and put two sun tunnels in within 3 hours. SUCH a difference they’ve made! Best of all was Tony’s easy attitude and quick service. He is smart, efficient, and friendly. All things I appreciate.
We were so impressed by both the work and lightness added that we called back the following month and had him come back to add two more — one in the hallway and one in the laundry room. If it wouldn’t make my roof look like bubble wrap, I’d have Tony install them throughout my entire house.
Can’t say enough about Tony and Western Sierra. The price was good, the service top notch, and my roof is just fine!
If we have any roof issues in the future, I know who I’m going to call.
Once I join Angie’s List, I plan to add this review there, too.

I posted this same review on Angie’s List
Tony Faber the owner come out and gave me a very fair and reasonable quote. He was well within the range of quotes and on the lower end of prices quoted by others you can get by filling out am online form. The equipment he uses are well rated for efficiency and quality. I checked a number of sites. Tony didn’t try to oversell. I felt he was fair and presented various options and the pros and cons of each. There was no high pressure tactics like some of the larger players. His crew was excellent. Arrived on time each day and cleaned up the job site at the end of day. Tony kept me informed of progress and next steps. Let me know that during a few really hot days they would come early and have a shorter day which showed me he carried about his crew. An excellent local business that I would have no hesitation in referring to my family and friends to support.

I needed rain gutters installed on my home. Western Sierra were one of three companies I had come out and give me an estimate on the job and boy am I glad I went with them. Initially, I decided to go with Western Sierra because their quote for the work required seemed reasonable and Marshall, who came out and surveyed the job, seemed professional and knowledgeable. He asked me what I would like to see done and tailored the job to what would actually work. After our discussion he spent a while taking measurements and provided me with a detailed quote on the job. His crew was able to come out and do the job the next week. When they came they seemed very professional. They worked quickly and were very friendly. Best of all, the gutters looked spectacular when all is said and done. I’d definitely recommend this company to my friends.

I needed a new roof, and was planning to get a solar system installed after the roof was fixed. I knew I wanted Costco’s solar provider, but was not sure who would do the roof.
I got estimates from many Angie’s List companies, all had A’s in Angie’s List. A couple fell out right away, but most were fairly comparable in price, terms, etc.
Western Sierra owner Tony Farber was punctual and professional at initial meeting to assess the job. He was offering a substantially different product than the others, a steel shingle roof, which is somewhat more costly up front, but is
much lighter and longer-​lasting than conventional composition shingle, and is far less expensive roof over a much longer period of time in terms of total cost of ownership, which is the best way to estimate and assess an investment option.
By simply, calmly and quietly describing his products and processes, and answering all my questions clearly and in a manner I could understand, Tony persuaded me that his product was the best quality and the best value. Gutters were fairly comparable, but Western Sierra makes their own seamless gutters at a competitive price as part of a comprehensive package.
He also offered to provide a solar system comparable to the one I was planning on, but which had micro-​inverters for each panel, and online monitoring /​performance reporting. The steel shingle roof allowed for an attachment system for the solar panels which required no holes or penetration of the roof. The Costco provider offered a system with a similar purchase cost, but which also involved an option for leasing the system. This resulted in very low up-​front costs for the homeowner, but also less ongoing savings for the homeowner, who has to pay for the lease of the system every month. Also, with this program, the tax incentives go to the provider, who owns the system, not to the lessee. Furthermore, because Costco’s solar provider did not have the specialized attachment system Western Sierra uses, they would not install their system on a steel shingle roof.
I decided to go with Western Sierra for the entire job: roof, gutters, and solar.
Tony Farber and the Western Sierra team were ready to go almost immediately, and were on site and on time every day until the job was done. They were polite and professional and they all worked tirelessly, efficiently and as quietly as possible, completing the job on schedule, and leaving the site looking clean and tidy every day.
Tony managed the permitting process for both the roofing and for the solar system. It was entirely painless and effortless for me.
The solar system, which is practically maintenance free, is producing power as advertised. I can track production online, right down to the individual panel. PG&E has installed the special meter to enable it to track power PG&E receives from my system. With tax credits and dramatic reductions in our electric bill, the system will pay for itself in a few years, after which it will save us thousands of dollars annually, indefinitely.
To sum up, the roof and solar system I got cost me more up front, but the quality and ownership (solar) will save me a lot of money in the long run.
I highly recommend Western Sierra for roofs, gutters/​spouts, and residential, homeowner-​owned solar.